ART Reproductive Center

I had 8 embryos frozen there. My ex husband and I filled out paperwork to donate them to research years ago. Many years later, I noticed that ART has been charging the annual storage fee for all of these years and has sent them now to collections. I cant get a direct answer about whether my embryos are still being stored and if so, why our paperwork wasnt processed. This is a big deal! The accounts receivable woman is super rude and wont help me understand where things went wrong, shes just threatened to send all these additional years to collections. I keep calling and I cant even leave a voicemail. I dont even know what to do at this point besides get a lawyer.

Amazing lab with great results!