Northwest Gynecology Associates LLC

I’ve been to many doctor’s offices of various disciplines and this is the first time I’ve felt strongly enough to leave a review. I have had several appointments at this clinic over the last year and every person that I’ve interacted with has been professional, kind, and empathetic. Jessica Benedict and Dr. Corbin in particular made me feel both heard and seen during each of my visits. They each took time to get to know me as a whole person instead of just numbers on a chart and paid attention to my concerns and feelings. While some of my visits were painful or physically uncomfortable by nature, the obvious care that these women have for their patients makes this an office I would wholeheartedly recommend.

Dr. Corbin and her team are exceptionally wonderful and talented individuals. The warmth and care that they have for their patients is truly amazing. I have felt so supported and heard through all my appointments. They are proactive in the care of their patients and personable every step of the way. Thank you for all you do!

Absolutely TERRIBLE customer service!! From scheduling an appointment to dealing with a very rude receptionist “Mickey”, I have never experienced a worse doctors office in my life. Mickey was extremely condescending, rude, and hung up after I was asking her a question regarding insurance and referrals. I consider it very unprofessional and inappropriate for a health care provider center to treat new patients, existing patients, or in general a human in the way I was treated by Mickey at NW Gynecology Associates. If you are looking for a new provider for any service, learn from my experiences and go somewhere else that valued patient relationships!

This is a bit of a long review , so I apologize ahead of time : I became a patient with this gynecologist office when I was dealing with some very scary health issues . And to be honest , my initial experience was a good one . I was extremely relieved to have found this place and become a patient with them . But , the issues began prior to my second appointment with them . I needed an ultrasound procedure done and they called and told me that I owed them several hundred dollars upfront because my insurance didn’t cover it due to my deductible not being met . I called my insurance because I knew due to the various health issues I’d had , that my deductible had been met and then some . Sure enough, my insurance not only assured me that it had been met , but they were very throughly confused on why they were asking for the amount they were asking even if it hadn’t . The lady I spoke with at my insurance company personally called and spoke with them to make sure it was straightened out properly because she was so confused by how much they were trying to charge me upfront and why . Once again , when I was actually seen , the care was good . I just figured it was a billing mistake .. it’d been resolved, no biggie . I saw them 2 more times . No issues . Flash forward a few months & they started calling me and sending me bills over $19 . After one morning where they’d called me literally 4 times while I was trying to sleep since I work graveyard shift , I called and spoke to them and they were trying to charge me my $10 co pay that I had already paid . I knew it was already paid because this office will not let you walk through their doors unless you pay . And I always paid every co pay of every visit upfront . Of course they stated they were correct and any burden of proof that I had already paid it is my responsibility. I know it was only $19 , I guess I could have just sucked it up & paid it . It was kinda the point that I had already paid it & I was starting to notice a pattern of them messing up when it came to billing . I was frustrated, but I wasn’t yelling or cussing. I was very tired and frustrated by the situation though. They told me to prove I paid the co pay & we’re very rude and patronizing with me the entire phone call & finally just hung up on me . Whoever is in their billing is always very rude ! My young adult daughter , who is still under our insurance was conned into paying over $100 to them & the reason she owed it made no sense . She had the same procedures done as I did , with the same insurance, so why would she supposedly owe over $100 & I owe $19 ?! None of it made much sense at all . She is new to the whole adulting on her own thing , didn’t want issues and paid it without questioning it . The lady in their billing department was very rude to her as well and literally threatened to “send it to collections and put it on her credit” after she’d asked if she could wait until her pay day to make the “owed” payment . She didn’t even know about any supposed balance until the day they called . Anyways , making a long story as short as possible, I received a letter dismissing me as a patient for being rude and disrespectful (again I never raised my voice or cursed , etc .. just questioned why I owed money). And they are also stating in their letter if I want any of my medical records from them I will have to pay a fee. This is insane ! So in short ,the gynecologist & her medical staff were nice enough & the care was good . I won’t deny any of that . But whoever is in charge of their billing is honestly very rude and it almost feels like being scammed because it doesn’t make sense (my insurance is confused as well) & if you question it you’re dismissed as a patient & your records are held unless you pay a fee ?! It really stinks because I thought I’d found a good gynecologist.. but she has to be aware of how her billing staff is treating patients and is ok with it & that is NOT ok . So beware , good medical care. But their billing staff is rude & uncooperative & incorrect.