The “doctors” rarely have any knowledge of anything to do with infertility and mainly recommend treatments that aren’t necessary. They are ill equipped and not versed on anything with infertility. We went to a different fertility clinic which found the root of the problem as well as achieved pregnancy. turns out this clinic was completely wrong in everything they ever said and the tests they had us go through. They wasted 2 years misdiagnosing and having us go through many tests not even knowing the root issues. Do not waste your time and money.
The doctor I see is fantastic, but the support staff is really lacking. When refilling a prescription I have to call in every month to get pre authorization. You leave messages at the nurses line, but they never call you back even though they say on their voicemail within a day. I called the front desk asking to speak to the nurse, the nurse was “too busy to speak to me and told the front desk she had to punch out at 4”. I kept talking to the front desk in frustration, she said the nurse told her it could take them two weeks to get my prescription filled and that’s how it is. I told the lady that the side effects were terrible when the prescription is empty (btw my prescription is a pump application so therefore you aren’t sure when it’s getting close to empty).I didn’t swear , but I told her that this is frustrating and puts me into a state of anxiety and feeling down when the prescription is empty . She didn’t want to listen anymore and disconnected me.
Very caring and compassionate professionals. They make it easier to talk about sex health. I highly recommend them. They are booked out for 2-3 months for appointments. But well worth the time!
Maggie and Jennifer heard my concerns and helped to reach my goal.