NextCare Urgent Care Wichita

Took my 2 mo old in for chest congestion and was seen right away (I had an appointment). He was tested for RSV and COVID and results were quick. The provider was very kind and told me what signs to watch for in case things worsened. Overall I am very pleased with my experience. The only complaint I have is that the facility could be cleaner. Floors and walls seemed dirty and there was not paper on the exam table.

I was happy to see only two people in the waiting room when we entered, so I assumed things would go fast, but I still had to wait for an hour and a half before we were seen. The nurse practitioner came in and gave me the results for another patient. I told her that wasn’t us, but at least she stayed and helped us before she went to find the correct patient. She was thorough in her assessment and gave us what we needed to help my toddler, so I’m pleased with that at least.

Wait time wasn’t too bad. My issues were addressed promptly and thoroughly by the nurse and physician pretty quickly when I went back. The physician covered all basis for me and I left feeling hopeful. Very appreciative. The location is right by my pharmacy and my home, so that is why I chose to go there. The only thing I was slightly annoyed by is the amount of stuff to fill in online in order to be seen, but that is just because I wasn’t feeling good. Would use them again.

My experience at urgent care was excellent. The wait time was reasonable and the receptionist was helpful. I really appreciated the care provided by the nurse practitioner. She listened to my needs and talked with me about my symptoms and made a plan through proper medication to help my body recover. I am on my way to recovery! I recommend this facility!

MOST UNPROFESSIONAL!My visit was the most unprofessional experience of my life for a so called Medical provider. This place should be closed down, they’re not a professional facility. They don’t even deserve the one star I had to give them for the review.For starters, all personnel were very rude. I arrived shivering with a 102 fever, sinus drainage and coughing. I felt it was one of my yearly sinus infections or the Flu. First red flag was when the vitals nurse asked me what I wanted to be tested for. (Flu, Strep or COVID) I didn’t realize I was the one calling the shots here. I chose the Flu, she swabbed me and put me in a separate room. Next, a so called PA came in to ask more questions. He never looked in my nose, throat, ears or listened to my lungs. (Which I commented about) He said my flu test was negative and that the flu rate across the nation was extremely low right now. (So why didn’t you tell me that when I chose the flu test?) All he wanted to do was push a COVID test. I declined that test because of their unprofessionalism and my frustration with their lack of effort. Why wouldn’t you even look in a persons nose, throat, ears or listened to their lungs? Why would I give you any more of my money. I commented, “Nobody’s doing anything” and I got up to leave. He commented, “then we’ll get back to doing nothing.” I commented after a chuckle, “take pride in that buddy!” This place doesn’t deserve your time or money, seek help elsewhere.

Literally no one is here. Been waiting an hour past my appointment. You can hear staff laughing and joking and hanging out. This is definitely not urgent care. They are turning sick ppl away at this point and rescheduling. There is only one patient back there and all rooms empty. Really sad. Won’t be returning. (Also don’t appear to be short staffed.)

First and foremost the lady that said shes just filling in cannot accept appointments that they are open. So I asked if walk in is fine she said yes. I asked what her name was so I know who I spoke with. She replied with why does thatmatter what her name is. She is just filling in. I would say good job on costumer service and her kindness on the phone. Thats a red flag from the start

I had a scheduled appointment and still had to wait more than 30 minutes to be seen. Don’t accept/agree to any treatments or tests unless you’re ready to pay for it. I was double charged for a flu test because the nurse that did the first test messed up so they had to do another one. I wasn’t running a fever nor was I displaying any symptoms of the flu outside of having body aches. They proceeded to do a test for Flu, Covid, and Strep (none of which came back positive) before I was even seen by an actual Dr. All in all, it was a waste of my time and money and I didn’t feel like I received any real care. Would not recommend going here.

I brought in my sick 10mth old. The staff and physician were amazing! They were so gentle with her and so kind. They took their time to listen to my concerns and treated us wonderful. We also got right in and seen quickly! I can not say enough great things about our experience. I would definitely recommend our provider.

Attentive and knowledgeable FPN, friendly nurse. It is a cumbersome sign-in process only available on a cell phone. I had a very long wait (2hours) and I dont think the people with appointments got in any sooner. Overall good experience.

This had to be one of the best experiences Ive ever had at any Urgent Care facility. The staff was attentive and took my complaints seriously, offering treatment expeditiously and multiple times until they were happy with how it affected my health. I appreciate the caring approach from all of the staff and it made me feel that I was being well cared for. The meds I was prescribed were spot on and my pneumonia is rapidly clearing up. Thank you for being there and for your kind, considerate care for me. I appreciate you!Judith Goodman

Dont make an appointment, just walk in.Went and made appt around 11:15 am, earliest appt available 4:30. Took it. Got there around 4:20. I still had to wait for walk-ins ahead of me. After waiting 1.5 hours to see a doctor/nurse practitioner I told them I appreciate what they had done but I was going home to bed. They are very nice people.

They got me in quickly on my lunch break and gave me everything I needed to feel better. My condition already feels improved today. Really appreciate the ease of service, and they always treat me so kindly.

We had a very long wait even after booking online. But, once we were in the staff worked very hard to get my daughter tested, diagnosed, and treated. I wish they had more than one provider on staff because they could have easily gotten through people much faster. We had an appointment for 6:30 and were told arrive 15 minutes ahead so we did, and we left the clinic at 8:30pm. It seems like a long time when you are hurt or sick.

I was going to make it 5 stars since they were very fast and helpful to my face, but as i was waiting to be picked up after i heard them laughing and making fun of me for my anxiety during the visit. 🥲 still, very helpful and didn’t embarrass me as i was being treated, so thank you for that.

My granddaughter had an earache so we brought her to Next Care due to her insurance. The provider did not introduce herself when she came in to do the examination. We were notified by Dillon’s that her prescription was received before we even got informed from anyone of her diagnosis!! No discharge instructions were spoken…we had to read them from the discharge sheet. Overall, it was a very impersonal experience and will more than likely not be returning to this facility.

The place is clean, staff was really nice. However, the transfer of my prescriptions got lost in the computer so I had to wait another 24hrs. It was very difficult considering how sick I felt. 😫 Bad computer!!!

Made an appointment online. Did the paperwork online. Check in online. Got in and out quickly without a wait. Very clean facility, friendly staff. Overall Great experience.

Called at 7:11 pm to ask if they could see us before they closed at 8 pm. They said no problem. Arrived at 7:30 pm and was told they werent going to see anyone else and I would have to schedule my child with 102 degree temperature for the morning. Completely wasted our time when we could have been driving elsewhere and took no ownership of the situation. Update: Because Wichita has no other urgent care facilities open after 8 pm on Sunday nights, this led to an ER visit, which we just learned cost $1,100.

I didnt like having to fill out all the paperwork digitally on my phone just so they could ask me the same questions in the interview room.The Doctor was amazing and I would definitely go back again.

They could not help me at this facility bc they were not equipped to do labs or get a CT scan. The doctor advised me not to wait 24-48 hrs to be seen and informed me of which ER would, typically, have a shorter wait on a Wednesday evening at 7pm. I followed his advice and St. Theresas got me in before I could even fill out the paperwork. I developed more severe issues while in the ER...severe enough to admit me. Thank you to the doctor/PA on duty at NextCare!

All we needed was a blood draw. We waited an hour and thirty minutes for this. The lady taking the blood seemed to have no experience. She kept saying I’m not getting any blood, no blood is coming out, I don’t know what’s wrong. Then blood went everywhere outside of the vial. We didn’t get the test we went there for. We will not be back.

In Wichita for the week and my little one got sick and wasnt feeling normal. They got us in and took great care of her. The staff was very pleasant and kind.

Dr. Farhar is very sweet, caring, excellent bedside manners..!!! She took very good care of my son, made him feel very cared for. She explained everything in detail. I will definitely recommend her to any of my family or friends.

The entire staff was very caring, and the wait time was nothing which was appreciated while not feeling well. Thanks goes to everyone for all your good service!

Dr. Shelley is awesome along with the nurses and the guys behind the front desk. They made it a very pleasant experience. Glad I picked this one.

Very friendly staff and wait was not bad. Ran tests and asked great questions to try and figure out what was wrong. Nurse was nice and great with child.

This place treated me like trash because I didn’t have insurance. The receptionist had me stand at the window after checking in for minutes before I asked if I could sit down. Then after I sat down for one minute called me back up for payment. My new credit card was having issues. I was called back sat in a room for 30 minutes then was told they couldn’t see me until I paid the $300 which seems outrageous but I needed it. My card was having issues still. I asked if they could send a bill and the woman gave me a smug look and said they don’t do that. Would not recommend.

I was diagnosed with a UTI and given half a prescription. I was told they wanted to be sure it was the right antibiotic for the bacteria and when the lab work came back in a few days they would call in the second half. When the lab work came back, it was the right prescription BUT they wanted me to have second appointment to get the second part of the prescription. There was no reason for another appointment other than they wanted more money. They knew the problem and the cure from the lab work. It was pure greed. I am furious.

Great clean comfortable facility. Promo serve. Staff wonderful and very concerned and committed. Will certainly recommend to anyone needed care with great providers.

Despite having it written in big bold letters on their website that they offer x-ray services, my husband and 4 year old were turned away this morning because they, in fact, DO NOT do x-rays. In an emergent situation, this is unacceptable and very poor business practice.

Be prepared to wait hours past your appointment time. If you don’t have insurance or a miscommunication you have to pay $430 just for an office visit (outrageous). Customer service in billing is no help as well :)

Had a shingles and was easy to get a walk in appointment. Was not waiting very long to be seen. Very appreciative with everything, thank you for being the best urgent care!! The provider is absolutely amazing she cares and comes up with an appropriate solution every time.

We had a very mixed experience. I checked in my son about 90 minutes before closing time. As we got closer to closing, the woman at the counter was very helpful and reassured us that we would be seen regardless of what time they closed.Once the nurse called us back 19 minutes past closing time and I explained that we were here to have my sons small open finger wound looked at and possibly stitched, the nurse was put out that the procedure might take a long time and came up with excuses for us to leave so she could go home. She said we were killing her. We had been waiting for almost two hours and a doctor friend of mine recommended that we get it looked out, so I insisted we stay.The doctor, however, was very patient and attentive to my son and helped him to not be afraid during her examination.Overall, I didnt appreciate how the nurse treated my son at all (we were all tired and wanted to go home), but I was thankful for the doctor and office staff.

Was seen pretty quickly. The nurse as friendly and the doctor was great! I will come back when I need urgent care

Only go if you plan on being in pain for weeks while you wait for their test results! Ridiculous you’ll let people walk around with illnesses and broken bones for weeks before you treat them!!! sad excuse i will never return here!!!!I will letting people know you let me sit there for almost and hour an a half after my “scheduled appt” then you make me wait weeks in pain with no cray result. What kind of help do you provide exactly?

Very long wait despite an “appointment” and they sent the prescription to the wrong store. The NP was great, though. It’s just the admin side that lost stars.

The doctor was very nice but I waited in a consult room for an hour and a half until she finally arrived. Everything else was satisfactory.

If ever I visit this clinic. I will ask what is being called in. Didnt recieve any kind of z pack or antibiotics. Only one of the prescription met my condition. I lived long enough to know the prescription that should be prescribed.

I really loved our visit. All the staff were fast, efficient, knowledgeable and friendly. Would highly recommend

Great staff and no too long of a wait. The facility was clean an tidy forcomfort.

The nurse and practitioner are both super understanding and patient. They are knowledgeable and easy to talk to. I highly recommend this place because of the staff

The receptionist was rude. She didn’t even look at me. I was told no appointments were available and I would have to wait for an hour to be seen. She wouldn’t take my name to put me on the wait list and wouldn’t take any info at that time. I sat close to the reception area and this confused not just me, but lots of people who came in. Seems like a weird way of doing business. After over 2 hour wait, I was finally seen. The nurse practitioner was great, nurse that checked me in was good too.

Great staff! They were quick to help, the MA was super kind to my son and patient, only thing was doctor dismissed the initial concern but all is well.

I received the care that I needed in a fairly short wait time. Being able to complete paperwork and find an appointment online was very easy and accessible.

Very convenient. Staff is incredibly friendly and attentive. Would definitely recommend and use their services again. The app makes being seen a lot easier.

I feel like with how little amount of people there were in the urgent care at that time, I could have had way less of a wait time for how little time the provider spent with me. Didn’t even actually get my full medical history or medication list. Frustrating to not be heard to say the least. I guess this is American Healthcare.

The doctor that seen my daughter was very nice and communicated with me about everything that was wrong with my daughter. I highly recommend going her for your urgent care needs.

Short staff been here since 545 pm and I am know in the back room waiting to be seen for a basic physical it’s 755 pm. I plus they took my money up front so I can’t leave. Just annoying I’m praying for patience!!!😖

If only all medical establishments operated in this manner.The staff was absolutely awesome.The doctor here is phenomenal…and I don’t say that lightly.She actually communicates and was so kind!!Always my back up when I can’t get into my doctor!!!!!

It went well. Due to a surprise of a appointment with my my doctor that was canceled by the staff. I took vacation to go to appointment and they said no appointment. Yes I was very unhappy about it. No phone call was made to or my wife about cancelation.

I went in for a fast heart rate. Didnt get an EKG but am under 30 and no excessively high heart rate. Care provider was very clear and helpful, no long ramblings, easy to make a joke with, and gave simple non hyper-qualified statements/advice. It was actually nice to compare notes to find what medicine believed of current diet and exercise, since many online articles dont specify round numbers but rather vague words like some exercise or less fat. The system was much more streamlined compared to a previous visit, only had to enter personal info once, and thankfully no video chat service.

Don’t waste your time! Booked an appt. Received confirmation, took kid out of school, arrived to find the doors locked and no sign of anyone during posted open hours and after confirmed Appt messages. Go elsewhere.

The staff was very pleasant and knowledgeable. I only waited about 10 minutes to be seen.

Available appointment, helpful front desk, nice tech, and a provider that listened. Glad to have found this place in the middle of a cross country road trip.

Receptionist did not have the best social skills. She seemed to be annoyed when I preferred to fill out the paperwork instead of doing the QR code

Had an appt at 4pm that I scheduled previously. Have been waiting over an hour when I go to the desk and the receptionist says oh I’ve been trying to get ahold of you I need your insurance card and copay. I’ve been sitting directly in front of her this entire time. Meanwhile I was first in line bc of my appt while others are being called back. It seems like every time I have came here it is ALWAYS A RIDICULOUS wait. it does not matter if you schedule an appt or walk in. Highly do not recommend. Have another appt in an hour and still have not been seen. I have worked in medical for 20 years and this is the most ridiculous place I have been to. Will not come here again. Other patients have been leaving bc of the wait and no response on wait time. When you are in the medical field, you are here to SERVE OTHERS. Not make them feel unvalued and not seen. 10/10 do not recommend this location.

NextCare Urgent Care on Maize Road is the absolute best Urgent Care in town! All the staff is awesome...especially Yesica R. She went above and beyond to help us, and she was very kind! Theyre all very polite and the facility is very clean! Also the Doctor, Dr. Bawl, is amazing! I love nice people, and everyone there was extremely nice, and they took wonderful care of us! I would highly, recommend NextCare Urgent Care! I am bringing all my family! I truly appreciate the kind care my family and I received!

Check-in was fast and the staff is very nice! I got in and out. Got the care I needed since I needed an appointment on a weekend. Thank you!

Next care for me is absolute. clean and organized and Best of all comfortable. An In and out experience for me is what I look forward to when I’m not feeling myself and they nailed it. Angelica and Jo made a quick yet thorough check up. Front counter was also great though I checked in online for everything. Thank you !

My appointment was at 5:30pm I have been waiting for an hour. There was Noone here when I walked in. All you can hear through the glass door is laughing and horse playing. If I knew I wouldnt be seen on time I would have gone elsewhere. I wont be coming back!

I am so thankful for next care. Every time we have a need we are able to get in quickly and without waiting. Today we saw a nurse practitioner from Hutchison Kansas who was wonderful. She was very wise. , personable and also answered a few questions outside of the reason we were there. Also, the lady who checked in was very sweet & personable which I love. I would suggest this clinic to everyone especially if you want a great medical practice plus kind people who care!

I scheduled an appointment for my daughter and waited an hour and never got in so I came back later. They were able to get me in but I waited an hour in the room with my two very young kids.. it was a really frustrating experience and my poor infant is really sick. This is the second experience of waiting for a long time but it’s been by far the worst one. I would never write a bad review from one negative experience so this being our second and a really bad one, I felt I needed to say something. Hopefully the staff members can figure things out.

Very caring and compassionate. The nurse was amazing and very supportive. FNP was very informative.

Appointment was easy to schedule on line. I was seen promptly. All of the staff were very kind and professional.I am taking 2 stars away from my original review. I was in around 9-10 this morning. The staff was nice and attentive but they were supposed to send an antibiotic to my pharmacy. It is now 3:15 and still no antibiotic. I have been on hold for almost 15 minutes and no one has come on the line.I’m really disappointed.

Quick and Im very satisfied with the nurse she was very nice and check in was fast and easy the doctor gave very good advice 🙂

Highly recommend scheduling online because they turned people away while I was waiting who were trying to get walk-in appointments. Overall the care was very professional and the facility is nice I would come back here in a pinch on the weekend or evening! Everyone was very nice.

I never leave reviews but felt I needed to with this place. Scheduled an appt for 2:30p and waited almost an entire hour after that to be seen. Wasn’t too big of a deal, as I understand there are lots of people sick. Front office and lady who did my vital were very kind. Once the FNP, Jody Morrison, saw me, my experience was not great by any means. She didn’t knock when entering my room, didn’t introduce herself, saw me maybe 3 minutes and was very dismissive of my symptoms. Basically made me feel stupid for wasting her time. I was spoken over when I was talking and wanted to ask questions but felt rushed so stayed silent. Prescribed me amoxicillin and sent me on my way. It took her longer to print papers out that says I have a cough for unknown reasons and sinusitis than it took her to actually see me. My husband was with me and he even told me he thought she was so condescending when we got to the car and she really downplayed my symptoms and he never says stuff like that. I’m really disappointed in the care I was provided and shouldn’t be charged my $50 copay to literally have NOTHING done for me and been seen for less than 5 minutes. Will never go to them again.

Horrible the person they had wouldnt service me I had a barthoyn cyst needing drained she didnt have the ability to do it I assume because she was too worried about her computer not working charged me to tell me they couldnt do anything, ended up having to go to the ER and every single one of them said they couldve done it , she had a full face of makeup on and when she looked at the cyst she said it wasnt anything I think she needs to learn new skills and be more honest in how they run their business .

The wait was quite long - but the care was fabulous. I am very appreciative of the thorough work up and explanations as well as the attentiveness of the nurse practitioner. While we were waiting I was thinking I would never go again because it was hours of waiting, but now I plan to return if needed and take advantage of the online check in to save wait time.

The wait was long even with an appointment however the ARNP was amazing and the nursing staff too

They were all so amazing ! Definitely will go back again if we need there services.

Made us wait an hour after our scheduled time just to tell us their was nothing they could do to help and to go to the emergency room for testing, couldn’t even let us know if he had a concussion. Worthless

The Nurse Practioner that we saw was great. But the wait time is extensive. We waited for an hour and they only called back two people in that amount of time and only two came out. Im not sure what takes so long.

My appointment was at 820 am. I got there at 805 and the doors were locked. I stayed u til 820 and no one was there, so I left and went to a different urgent care.

The front desk person was nice. Thats the only thing keeping me from wishing I could give this place zero stars. The nurse I had seemed to hate her job and didnt seem to care about a word coming out of my mouth. The provider I had was Jody Morrison. She was very straightforward, bordering unfriendly. She seemed irritated that I was there. She made me feel stupid for the questions and concerns I had. I felt judged. In my patient portal I was able to see the chart notes from the appointment, and even those came across judgemental. She didnt ask me to elaborate on how I was feeling or when my symptoms began. She seemed to just want to get me in and out asap and acted as though I was a burden. I then heard her outside tell someone to tell the next person it would be a 45 minute wait. Why? There was only one car in the parking lot when I arrived and one when I left. While I waited about 20 to 30 minutes for the provider to come in, I heard staff outside the door complaining about other people. I understand needing to vent, but to do so when patients can hear you is very unprofessional. NextCare does not care.

I’m giving two stars because I’ve visited before and had a good experience but this most recent visit was dreadful. From the get go the nurse who saw me seemed like she was ready for me to leave and was very dismissive. I went in for ear itching and pain, particularly my right ear, and BEFORE she even looked in my ears she had already decided that the reason my ears were irritated was because I was eating too much sugar. She then fixated on my left ear, as it was clogged, which is fair except she barely spent any time examining my right ear which was actually in pain. She then reiterated that I had a fungal infection from eating sugar and that I “needed to cut out all sugar, bread, and potatoes” from my diet “although if you really have to you can have a quarter of a potato”. Which honestly felt insulting and rude. On top of that she told me to pour olive oil into my ear (??) but I noticed on the paper she gave me to take home she said NOTHING about olive oil and instead suggested to go to the store to get over the counter ear drops, which she did not even mention to me as an option while I was there. This morning my right ear is in excruciating pain, to the point I can’t talk, and I’m beyond frustrated that I have to go to my primary doctor and waste my time some more for something I should have got help for when I came here.

We didn’t have to wait long. We were in and out in less than 45 minutes. The staff was great! Very nice and caring.

The wait was much better than going to an e.r., and I totally understand being understaffed, it’s not the clinics fault it’s the height of cold/flu/respiratory season. Thankful to be seen on Super Bowl Sunday.

Staff not very attentive or professional at all. Me and my son walked in I was not greeted I was not asked how I can be helped, lady at front desk was on her phone when she looked up at me I asked her if they can do blood work her doctors orders and she just looked at me and asked a group of nurses that were sitting in a circle talking and on their phone and they said no we dont do that here we dont do any lab work here you would need to go to Wesley or some kind of hospital for that and I said okay thanks and they didnt say youre welcome or anything they just sat back down and got back on their phones. I feel like my son and I was denied service because they simply didnt want to get off their phones and in their conversations wouldnt recommend going to the next Care on Seneca in the evening time.

I was impressed with the professionalism and care I received when I wasn’t feeling well and wasnt able to get in to see my PCP. Even on a busy day, everyone was pleasant and easy to work with. If you have a need for urgent care, I would recommend NextCare!

There were TWO other people there and I assume they were waiting for a while too because I sat there for THREE HOURS with a appointment beforehand. A few other people I know had the same exact problem and when they actually were gonna get taken care of, they were told they were fine got charged $300 and it did not help.

Was quick in and out. Made an appointment on line and filled out paperwork online. Make it quick and easy.

The nurse did a good job, The doctor on the other hand didn’t care at all and did the absolute bare minimum.

The negative reviews are not lying. I scheduled online and arrived nearly 30 minutes early to my scheduled time and still waited two hours. I would have been alright with this, they were understandably busy on the weekend, if it were not for the rude staff and horrible care. The receptionist was often on her phone and kept getting up and leaving the desk, leaving the customers who were arriving confused and waiting for long periods of time before they could even check in. Once I finally got called back the doctor (Vannie Nguyen) only saw me for about 10 minutes and only gave me a strep test, which came back negative, and told me I must just have a cold and sent me out. She was very rude and short with me, which I understand that they were probably busy and stressed but there didnt seem to be any effort. She didnt give me time to explain what was going on and seemed annoyed with me so I left with what I later found out (the next day at my FREE college nurse) was a double ear infection and a burst eardrum. Vannie looked in my ears for not even a second each and would have caught my ear infections before they got worse if she had taken the time to actually try to listen to and help her patient. Also, there were many nurses in the back just chatting and laughing, seemingly doing nothing as the waiting room was packed with sick adults and children. If you can avoid coming to this urgent care, do so at all costs. Dillions little clinic is a much better option if you can get an appointment; they are much kinder and more helpful. Do not come here if you dont enjoy wasting your money and time.

Never use any of these places. I paid my bills for my kids and they put double payment on an account and not on the other. Then a year later I get a call from a collection agency. I call nextcare and they verified they messed up and will fix it. Then a month later I get another call from a collection agency about the same issue. Call back and they say we documented it but didnt actually do it, let us fix it for you. TERRIBLE BILLING AND CUSTOMER SERVICE. They had double payment and didnt EVER notify me. But sent the bill to collections anyways. Shady shady shady.

The doctor was kind,caring and understanding. She also gave a list of resources. The staff was also kind and caring. Would go back if I needed medical care again.

Made my appointment online. Taken back for my appointment on time, seen by the Dr without a long wait. Answered my questions and explained necessary treatment thoroughly. Young lady who did my blood draw was wonderful. Overall great experience and it was open on the holiday.

The only suggestion I would make is if you have customers who made appointments you take them in and maybe take your walk ins every other appt patient. Putting everyone in the same exact list and taking them as they arrive makes making an appointment absolutely pointless. But staff was kind and efficient once we were back. The people who logged in and made an appt should get some sort of benefit for doing so. Thank you though for being efficient and courteous once we were back ❤️

Appointment was quick and efficient. We made an appointment. We were a little late being called back but not bad. MD seemed caring and talked me through what was needed for my injury. Visiting from out of state.

Great care, gave me choice in the matter and was fortunate to have no wait!

By far the worst urgent care place ever. The doctor saw me for all for 2 minutes and clearly didn’t know what to do she missed diagnosed me and wrong medicine to help. Which caused me to be in the emergency room a week later with worse symptoms than before. Never coming here again.

Nurses were amazing! Very kind and and understanding. The reason why I give two stars is because I wait over 4 hours in the lobby and another hour in the waiting room. It’s not fair that these nurses were understaffed and not receiving help from other facilities! Do better!

Great clinic, clean, nurses and provider were kind and professional.

TLDR; Seen quickly, but given poor treatment that threatened my partners life.They are able to see people quickly, which is their main benefit, but the service is not very good. I took my partner there and found out she had a serious infection. They emailed the lab results, but did not reach back out within 24 hours. When we made our own appointment the next day, we were criticized for not waiting for them to call back. She was prescribed medication that did not help the infection. After her infection got worse, we went to a PCP who criticized the treatment of the clinic and said that my partner could have died from the infection if she had continued on the wrong medication. The PCP was very clear that the correct treatment was very well known by doctors.

Entire staff was great! Dr Joe was knowledgeable and great with my kid.

My appointment was at 4:30, did not get called back until 5:15 and finally got seen by the doctor at 6:25. I got a script and asked them to send it to a certain pharmacy. When we got there I had to call the urgent care and ask them to send it again. Probably wont go there unless I absolutely have to.

Fast clean and helpfulGreat placeThey saw & understood by needsI was there maybe 30 minThe front desk person was caring the doc was amazing and sympathetic

I made an appointment online for the very next day. I scheduled my appointment for 8am (first apt of the day). We waited 30 minutes just to go back to see someone, and weren’t actually seen by a physician until 8:45! Went in for an X-ray for my daughter due to a fall and they didn’t have a tech there to accommodate. Went to the place that they recommended for an X-ray and their machine was down! Finally found a place (on my own) that was able to take an X-ray… they said they would get the results to the prescribing Dr within a few days.(which would be the practitioner at nextcare) It has now been over 2 weeks and I haven’t heard a thing! Tried calling nextcare several time and nobody answers the phone!! Complete lack of care and compassion for their patients. I will never be back!

I was a bit skeptical using this facility after reading some negative reviews but they were the only ones open so I took a chance and was very happy I did.I checked in at 7:25pm and they closed at 8pm. I was apprehensive we would be turned away but they saw us and stayed open to get us through the appointment. (Dillon’s clinic turned us away because we showed up at 7:09 and last patient was accepted at 7 even though their website says 7:30pm)The staff was very caring, attentive and reassuring our little guy would be okay. Our FNP was very knowledgeable and everyone was very patient with our little guy not feeling well and being uncooperative for most of it. Thank you all again! He is doing much better today!

I show up for what I assume is an Immediate Care five minutes before they close and I’ve been told that they’re not taking any patients and that I can schedule an appointment for the next day. WTH!! Why doesn’t there website say we have the right to say we’re not taking any patients right now so come at your own risk. HORRIBLE customer service!!

Went last week for mild illness, front end staff was sweet but somewhat distracted. Jodi? ARNP never introduced herself, told me to move out of the way and did a lot of other rude gestures. She seemed annoyed and was dismissive for the 1 minute total spent in the room. Ill go elsewhere in the future.

Front of house and administrative staff here are amazing. I felt really bad because the staff was getting chewed out by a patient when I was waiting in the waiting room. I thought she was a little unreasonable for being mad about the care.Until I saw the provider. Granted, the site says this location offers x ray. It doesnt. It does say they treat injuries. I had an injury. I did have a lengthy wait despite the app saying no one was ahead of me. Fine. I saw the provider for less than a minute, who moved my arm around. Then told me I could either go to Wesley and wait or drive 20 miles to the Derby clinic to get me immediate care. I took her advice and drove. The staff in Derby was also kind and friendly. They did an x ray and called the original provider, who told them to tell me to go. Confused, I let and received a call telling me I didnt have a break and to take pain pills, as well as some vague generalizations about inflammation. When I asked if she had seen inflammation, she said no.I had informed the provider that I do not take pain meds and that I was there for a tear, not a break. So I received zero actual care from the provider who did not look at the injury or provide any diagnosis or review anything themselves. If I receive a bill for anything other than administration and x ray fees, I will introduce your company to what an unethical billing lawsuit looks like.Also, I understand I was dressed sloppy today, because Im tired and Im in pain. But I can assure you I can afford care...I probably make three times more than your provider and would happily pay for care given, but I dont do bad medical practitioners. Your low scores are from your practitioner, not your administration staff.

There were circumstances out of the staff’s control that caused longer than usual wait time. The receptionist keep checking to make sure there was nothing we needed. My son was in for a high fever and she provided a pedialyte popsicle which lifted his spirits. Once we finally got back, the nurse and doctor took care of in a more than timely manner. I appreciate everything they did to take care of my little guy.

The Nurse Practitioner is always very kind. Asks good questions and very thorough! Thanks for always taking good care of our kiddo.

My daughter’s appointment with Joseph was definitely one of the best. He didn’t seem like he was in a hurry and he took his time with us and educated me on RSV. We need more of Joseph’s at every urgent care.

Check in was so easy. Didn’t wait long at all to get my vital checked. Yesica, Angelica and Joseph were quick and very efficient!! Very happy with my visit today.

Took great care of me especially since Im from out of town and got sick. Excellent staff

Fast and easy, the front desk lady was very nice, same as the practitioner, I do have to say that they do NOT HAVE A WAY TO TEST YOUR LUNGS IF YOURE HAVING POST COVID SHORTNESS OF BREATH, I didn’t hold that against them with the stars because it must be policy

Booked my appointment online. Had a short wait when I arrived. The staff was helpful. I would use NextCare again.

I have and appointment at 6:30 and I dont see the Dr. Until 8pm because they forget to put me on the list.I went to the bathroom and they dont have a toilet paper.

The care here was iffy. My nurse was barging in and out of my room, no knocks, and fairly sure she’s not certified cause a different nurse had to give me steroid shot. Go to the one on Seneca, they’re nicer and cheaper.

This was our first visit to NextCare and I was very pleased! The receptionist was friendly and the facility was very clean. I scheduled on line and the wait wasn’t very long. I will use this clinic again.

No one seemed to care what was going on. Didnt even barely look at the spot and just told us the name of a medicine and left the room. They didnt tell us what they think it is or anything. I have never felt so disappointed in a provider... well definitely not be coming back.

Provider was nice, informative and helpful. The front desk lady was also super nice and seemed to care about doing a good job which is something I don’t often see in comparison to other urgent care centers where they were rude, slow to respond, and didn’t seem care about my concerns. Would definitely go back again!

Very friendly staff. If I could give those ladies 1000 stars I would. Even with a day that probably seemed very long with the current Flu going around, all the ladies that were there were still pleasant, still doing the best they could. I appreciate every one of them!It took a little longer then I was hoping for, but it was definitely expected.I will probably be using this facility more often.The only issue is when I checked online, it said “1 person a head of you” “walk ins welcome” there should be some kind of better indication on those two things. 1. There were 4 people a head of me when I went in and got all checked in, 2. They had to continue to turn people away, because there was no more reservations. In which, online it doesn’t seem like you would need one, when it also says “walk ins welcome” … very confusing.

I suggest going literally anywhere but here. I just waited for over an hour while multiple people that got there after me were let ahead of me. Finally the front desk lady called me up front to let me know I was going to have to pay full price for the visit because of my insurance. I have had this insurance my entire life and have NEVER had to pay a deductible or full cost of visit so that was incorrect on their part. I also should have been notified of that before sitting there for OVER AN HOUR.

Great help getting an appointment booked. Saw that there is an app, but the app sucks. Tried to create an account and it takes me on an endless sending of texts to activate my account and then says I have an account already. Ive never used this app. Tried several times and used a different email address and same thing happened.

Fast service, easy online booking appointment. Very nice staff too.

Im thankful for the help I received. When I absolutely knew nothing about going to the doctor they provided me with all the help and information and was kind and patient with me. Their compassion meant so much to me.

I made an appointment online which is what I would recommend for everyone if possible. The check in was really easy and they got to me within about 30 minutes of my appointment time. In total I was there less than an hour. I wouldn’t expect much more than that for an urgent care.

At least 21/2 hour wait and they offered very little help for my situation.

Dont feel like I got the care I needed. The nurse practioner doesnt not listen to her patient. I will never go to this location again.

The in-house service was amazing. Everyone was great. But when I attempted to call back to ask about a prescription, it took me three attempts and waiting 20 minutes on hold each attempt otherwise everything was great.

I have no access to my records, I was told all documents were on the app if needed. The App is blank does not even show prior visits. Also nobody is answering the phone at the actual location nor the customer service line. Been in hold for 31 minutes. Not able to just log into the website forces you to use the app. The lady who finally answered was super nice and very patient and professional. Props to her for understanding my frustration.

It was my first time going there and the staff was absolutely amazing, took very good care of me, very polite professionals and definitely would recommend seeing them if you are dealing with any health issues! Thank you UrgentCare! I appreciate it so much!

The wait was long but that is to be expected at an urgent care. App is helpful to know how long your wait will be. Once I was taken back to a room the visit was very quick. Provider was very kind and knowledgeable.

Easy access and navigation thru their app, office and doctors staff very friendly and professional. Dr. Benbrook diagnosed me and I was in and out in a timely manner. I wasnt even halfway home when she called to let me know that my prescriptions had already been called in to my hometown pharmacy and should be ready when I get there. Later that day she called again to follow up. Great Service, this is the way it should be. I recommend them highly!!

The staff was very helpful and communicated my diagnoses and procedures very effectively. I could understand everything they were asking or telling me. They listened to my concerns as well.

Would give zero stars if I could. Waited there almost 2 hours (wasn’t told of a wait time when I did the online check in or when I got there) and there were only 2 other people in the waiting room when I arrived. I was hoping the new name would give a better experience than the last urgent care that was here but sadly this one is worse. When I asked how long the wait was after being there almost 2 hours, she said I was next but it could be up to 40 minutes bc the doctor was suturing a wound. Would recommend going anywhere over thisPlace.

I went in on Sunday morning, its very time consuming to wait, but its an emergency place, so understable. I have to say that the gal Nicole who takes your vitals was the only one , she had no help with all the people in there to deal with. She was absolutely great, even with all the crazy she kept a great attitude and was very nice, very professional, also made me feel she cared all the way. She was a hero. That was my first time there , I will go back if I ever am needing emergency. Brandi Thurman

May 2023 - Very easy online appt and checkin. All compassionate and caring. Vanny is wonderful.August 2023 - Wonderful, compassionate care. However, i dont think its right or fair that if a patient books an appt, does all the paperwork and checks on online and arrives 10 min early, they should have to wait for 4 walk ins who came in 10 before appt time and 3 of the 4 commented based on the Queue Board that having an appt, i souls have been seen ahead of them. Instead i waited over an hour. I respected the locations time, patient time should be respected as well.

The visit was quick, I was in and out. The staff was helpful and friendly . I will be returning with any other medical needs myself or my children have.

This location was open on a Holiday when basically all other locations were closed. I had to take a family member while visiting. Greeted by kind staff, RN, and very happy with FNP Vannie Nguyen who had wonderful bedside manner, worked efficiently, and had medicine sent to nearby open pharmacy in timely manner. Overall very happy with servive, staff, and Vannie. Also has good check in app.

Wonderful patient service and friendly staff from the front desk all the way through intake and to the practitioner.

If you are elderly or immobile, do not go to this urgent care facility. The nurse practitioner gave the wrong instructions to the medical assistant on my wound dressing change. The nurse practitioner did not call in my antibiotic in a timely manner. They do not answer their phones. If I wasn’t a nurse and didn’t understand that you have to be your own advocate, I couldn’t imagine what would’ve happened. I had to return to next care the following afternoon because CVS has still not had my prescription called in. It was highly aggravating that I had to make another trip and to actually get my hardcopy of prescription. There’s lots of choices you can make in your healthcare, and I highly recommend reading reviews before you choose a provider that can make things better or make things worse.

Had a long wait period with an appointment but feel like it was worth it! I felt heard and well taken care of.

First of all- I booked 2 appointment slots , before im seen the provider barges into the room and says i cant address all your problems so pick one, Im too busy. The entire waiting room EMPTY. 2nd, she comes barging in AGAIN while Im trying to swab my daughter and is extremely rough and rude. Doesny even introduce herself. 3rd, for one of my complaints...doesnt even look or evaluate. What the hell kind of provider are you? I have a better chance of getting treated properly at a gas station. DO NOT COME HERE. JODY MORRISON IS THE WORST PROVIDER . I have reported her to the board.

Made an appointment at the 1261 N Maize Rd facility for sprained/broken ankle. After I got there and checked in I was told they didn’t have an X-ray machine. I thought every Urgent Care would have an X-ray machine so I never thought to ask before making the appointment. So disappointing and a waste of time.

Unprofessional care from all levels. Front desk person wasn’t friendly and instead of greeting when we walked in rudely asked if we had an appointment and that they don’t take walk-ins. I’ve had several other poor experiences here with physicians as well. Care is less than adequate and I will not recommend and choose other places in the future

Weve been using the same location for a couple years now. There is usually a pretty good wait, even with an appointment but weve always gotten good care.

The nurse that took care of me was very kind and patient. She made me feel very comfortable, even when my body wasn’t cooperating. Thank you all for your empathy and understanding.

Showed up at 9:17 for a 9:30 appt and wasnt seen until after 10:30. After we finally went back, we were seen fairly quickly.

Good service but it was a pretty long wait. They don’t have X-ray but gave us a referral to the ER for outpatient X-rays and it was pretty easy and saved us money and probably time by not going to the ER.

I hardly ever write reviews, but I am extremely frustrated with NextCare. I simply do not believe that they have the ability to answer phone calls. They prescribed me a medication that made me sick, and I have been trying to reach this location for the past few hours. No answer from any of the phone calls or phone numbers found through this Google Maps link - including the phone number that this location called me from. This is extremely appalling. Don’t expect to be able to talk to anyone when you call NextCare.

Our family prefers NextCare over ER or our primary care office urgent care. Staff is always friendly and very attentive. Thank you!!

I called at 8 o’clock and was told that there was no line to come on in. We arrived and was told that they were not taking walk-ins until 9 o’clock. We came inside at nine to get in line and four hours later we’re still waiting inside the waiting room and not seen a doctor yet.When you have a sick daughter and you’re waiting for hours after being told to come on in is ridiculous!!!I’m actually trying to keep my cool but I am actually very upset with the whole situation. So if I could give a zero star I would.

Took little girl to get her ear checked out on a Sunday. As you can guess, they were BUSY. The staff was still friendly and didnt rush us out after having numerous patients. Also got my little ones prescription called in super fast.

Not able to get billing on the phone, I tried for 45 minutes.

Very good experience. All phone paperwork entry so super efficient. Despite 8 people in front of me less than 30 mins wait. Great staff, Doctor listened and didn’t assume and it was an overall really good experience.

I needed to schedule a physical for my workplace in order to receive insurance rewards/discounts. On my sign-up online for my appointment, I marked that it was a Physical, and I marked that I would be using my insurance. I added my insurance cards/IDs and did all the pre-paperwork and drove there for my appointment. Their website talked about accepting and billing BCBS.When I arrived and checked in, I was told that they dont bill insurance for physicals and I would have to pay $70 for it. I cancelled immediately, as that was my entire point in getting the physical-- for free through my insurance, and in order to get insurance rewards. The receptionist didnt greet me with a smile, or even apologize for the inconvenience. They need to state this on their website when people sign up for Physicals. Very unprofessional and a waste of time.

Staff was very kind. The assistant that took us back (Nicole) was very kind and helpful despite my babbling. I’m a over-thinker and over explainer…..she didn’t make me feel like a idiot and I greatly appreciate that! The Dr. Was also very sweet! And I’ll be damn I didn’t even have to wait a hour for paperwork to leave! There was none!!! That’s a score!! 🤗🤗🤗

I walked in, they didnt treat me, now have a $135 bill. I appealed it. Called in to follow-up on the appeal, on the 1st call I was hung up on; 2nd, call it rang until it didnt ring anymore- complete silence; 3rd call, I was on hold for 20 minutes. Replace the staff from back office to medical staff.

Even with an appointment, they said there were 6 walk ins ahead of us. We waited over an hour before leaving. There were still several people ahead of us. If there were more accurate appt times, we would have been happy to come later. It was a frustrating experience.

Quality care! Kind professional staff...went above and beyond at closing (yes I was that person) even....everyone listened took the time needed to assess and treat....and so much more! Clean and organized!!

Do not go here if youre pregnant!!!!!They cannot do a thing for you. They will just refer you to whatever over the counter meds your OB has autherized and charge you for the privilege of that advise.For me Im 37 weeks and my cough is so bad I havent slept, only coughed all night long for three nights!!! Im desperate for relief and its the weekend, weve tried everything except the steroids the ER said I could have last weekend and the nurse from the Ob okayed over the phone today (we didnt go for before straight away because we wanted to be sure it was OK for the baby first).This place is a joke, at least if youre pregnant, only Im not laughing because I am in too much pain.(Nice receptionist)

Electronic check in was very nice! It was self-explanatory. I had to wait for over an hour to be seen, but once I was taken back to the patient care area, I had great & fast care by the RN & FNP!

Don’t recommend at all go to another urgent care if you can opens late or closes early

Staff were nice and friendly! There was a wait time even with an appointment, but the prompt and good service made up for it.

Seen very quickly and everyone was kind BUT I received a message to call them back to review my test results and it’s been impossible to get anyone to answer the phone. I waited over 20 minutes on hold and no one answered. I called back again today and it’s been another 20 minutes on hold and still no answer. I don’t recommend them for this reason.

Short wait time, friendly staff, & clean facility.

Everyone was friendly and very compassionate. They were quick to get me in and seen. Everything was clean. Would definitely recommend to friends and family.

I was amazed by the service provided by the clinic. After being unable to get into either of Dillion’s Little Clinics on the west side, I thought I’d try this place. I was in and out (as a new patient) within an hour and prescribed medication for my throat. All of the staff was very accommodating and timely. Thank you all!

I had the best care given to me. The FNP was kind and gave me a clear explanation of what test were being gone and my diagnosis. 100/10 recommend this place.

When for strep test. They tested twice 2 days apart said it was negative. Went to the er and all the Dr had to do was look in her mouth and said it was strep. My daughter suffer 3 days due to incompetence.

Not sure why I keep coming here. Most of the time they are understaffed. Long wait times and even turned me away one day because of being short staffed. Theres one provider there that I do like. The rest tend to rush you and honestly not do much for you. Was hoping since they changed from Medexpress to NextCare it would be better but thats not the case.

The prescriber was great but we waited 3 hours to see her for 4 minutes. It wasnt that busy. Something needs improved.

Good. All staff very nice 🙂

Super friendly and quick service. With my health luck will use again

The check in process was very quick.The provider listened and assessed according to my symptoms and what I was sure I was experiencing and helped me to verify that I was correct!

Quick and pleasant. Plus the lady that treated me was gorgeous.

They’ve always been quick and very helpful! Friendly staff and doctors! My family and I have visited this facility several times… they’ve never failed!

Good online appointment scheduling and check in process. Ok on preliminary condition check. Very good consultation with practitioner on my apparent insect or spider “attack”.

I’m in between family doctors right now and also really hate looking at itemized bills from the ER so I’ve been here twice instead and considering my particular situation it could’nt be more perfect. If need be I’ll go back here first.

Great experience. Was in and out very quickly. Staff were very kind and professional. Thank you Angelica and Leela!

I have been to this next Kara multiple times and there was a doctor with blonde short hair who is super kind fast and efficient but today I went there and waited for over 35 minutes with my upset baby when no one else was there I came first thing in the morning. I even asked if there was a doctor there I could hear them all in the back laughing and talking at the front desk lady was not kind and sat there texting the whole time and I’m sitting there waiting with nobody else in there and they did not help me I am severely disappointed.

Super friendly. Provider was the sweetest explained my diagnosis to were I understood. Staff was amazing. I would recommend this place to all my family and friends.

Great service from the front desk to to the nurse and nurse practitioner!

They don’t answer their phone for starters, which is frustrating. I made it clear where I wanted my prescription filled multiple times, and it still was filled at the incorrect location. I was unable to reach them to have the error corrected after many attempts at calling.

We had a long wait, but thats normal. They were detailed in their care, they suggested tests i didnt think were needed but was positive on one of them. Very polite and helpful.

If you have anything going on that isn’t emergency please don’t waste your time going to sick here in an office with sick people and waste your whole day. we both went mid september and boyfriend had to wait 2 hours while in the heated office in the middle of 110° weather with a sinus infection. i went the day after with a sinus infection as well. he was prescribed antibiotics bc he had a 100° fever with his sinus infection then i was told i don’t meet the criteria for antibiotics bc i was running low grade fever. i got on teladoc today(10/17/2022) after not getting better bc i was treated with wrong care and immediately dr. apologizes for other dr. not listening to the patient. i get sinus infections every year either before thanksgiving or right at new years. please don’t waste your time. these doctors ,especially the one with a short bob that is very fit, don’t truly care.

Super friendly!!! I came in with horrible pain from an abscess and they were so nice and listened to me. Gave me proper medicine and care!

Website said walk-in welcome. No one at front desk upon arriving. Sign posted at front desk to check in with your phone. Spent 5-10 minutes completing all the screens only to receive a text stating the appointment cancelled. No more walk-inside the day. Horrible service.

My experience was very good, very professional yet friendly made me feel very comfortable..thank you.

The wait was to long. But when I was seen. Everyone was great.

The provider, Shelley Bradley, FNP was fantastic! So friendly and was very patient with us.

Went in for possible broken fingers. X-ray machine was in the building - but didn’t have anyone to do it or read it. So had to go to another location. Otherwise everyone was very kind!

The place to be for all of your urgent care needs. Staff was caring, and they found my issues fast

3 1/2 hrs wait but got us in and out after we got back there....nice gals...need more Drs tho......Fast and friendly today!!! 😁

We had a great experience for our first time here. I took my sick daughter in to be tested for flu and strep. Everyone at this location was so sweet and kind!!!!

After waiting for my sons appointment I was told they didnt have an x-ray. If you are not going to provide x-ray please take it off your website.

The female provider is rude as hell I wont be taking my kids there she was even rude to my 5 yr old like he is 5 yr old if you wanna be rude and dont be a doctor dont or get better at being nice my 5 yr old told me he was scared of her when she left the room

Very easy to schedule an appointment and smooth timely visit. Friendly and professional staff.

Everyone was very nice and I felt like I was very cared for!

This should be a zero. Looked this place up on line. Tried to call and it kept saying go to the Web and sign in. I did that and it said 2 in line and they were only taking walk-ins and they were closing at 7:00. We drove right over went in the door on the side that was open and were very rudely informed that they had closed at 6:00 today. Rude! Won’t be back. Thank you

NextCare was quick and easy to get through. Dr. Nguyen and the nursing staff listened to my concerns and helped me on the path to recovery.

My doctor was very knowledgeable, comforting, and had a great sense of humor. She is a gem, and the receptionist is very welcoming.

Very nice clean place with excellent receptionist very friendly...and good nurse. Speedy accurate visit.

Easy to make appointment, pleasant staff, close to home. Would recommend for those on the Westside of Wichita!