The front staff member who checked me in was a breath of fresh air. She was professional and really sweet! Customer service seems to be a skill thats hard to find in people these days, but shes got it in spades!I got really emotional after my appointment and another staff member gave me a hug to comfort me. She also let me compose myself and wait in a room rather than the waiting room until the phlebotomist was ready for me.I really wish I knew these ladies names so I could name them directly. They both deserve recognition. To the upper management: Please look into who these ladies are and shared my gratitude with them.I normally go to the Mayfair location, but I will be coming here from now on.
Dr. Sandra Hall is the best doctor I’ve ever had in any discipline of medicine. She is thorough, incredibly intelligent, informative, and makes you feel cared for. She is truly the pillar of what makes a doctor a great doctor. I had some concerns with other Wilmington Health offices’ scheduling and Dr. Hall noted handling it personally. Would be appreciated if the Wilmington Health scheduling staff could improve scheduling by creating a fail safe for scheduling patients that they plan to call to schedule. I have had multiple appointments where I was told I would be called to be scheduled and never received a phone call. But overall, I am very satisfied and appreciative of the professionalism and dedication of these offices. I highly recommend Wilmington Health and Dr. Sandra Hall.
The competency of this place is very low. Not equipped dealing with high risk pregnancy and on multiple occasions the nurses have informed me that they do not read the charts before seeing the patients. Few times i had to educate the doctors on my condition, again because they dont read the charts or notes from the High Risk doctor. There is no relationship building between you and the doctors here because they are always on rotation so you will never know what you will get. A lot of times you get dismissed and have to take matters in your own hands. I am very nervous of being in their care on my due date because they might not even know what to do if i hemorrhage during delivery and die during child birth. Their company policy is to pay the payments of child birth upfront so I feel stuck with them and my life does not feel safe in their care.
Let’s start with the front staff: amazing, wonderful, helpful, spectacular, hilarious ladies every time I have an appointment.Dr Parker is phenomenal. She provided me with options for my healthcare and explained the risks and rewards in great detail. She also explained why she felt certain treatments were flat out wrong for me. Dr Parker asked me throughout the way if I had questions, summarized the game plan back to me and made me fe confident we were on the right track.
After my apts, both ultrasound & check up, I felt so unhappy about being pregnant. Dr Hauck told me to sit and wait by the phone because I’d probably need to be referred out to high risk doctor at the hospital. She had me in tears when I left, making me think I am likely to die having my c section surgery. I still don’t know if I need to be referred but at this point I’d prefer it. The doctor made me feel that this establishment isn’t knowledgeable enough to handle the care I need. The sonogram tech had ZERO personality. She barely let me even see my baby on the screen, because she just wanted to get her job done. Not personable. I was just a number on a conveyor belt to her. I got two measly pics of my baby. She didn’t even care to tell me which end was the head. Terrible experience. The doctor left me feeling like I was going to die. If I could give zero stars I would. Front desk staff was RUDE. Couldn’t hear her and if I said “excuse me?” I’d have to lean over the desk to hear her because she certainly wasn’t going to get any louder. I was bounced around from office to labs upstairs and back down stairs to do my blood work because nobody wanted to do the bloodwork I needed done. I do not wish to come back.
The staff was unorganized and very often dismissive. The providers seemed to not really care for their job and we were given more misinformation than accurate. After several instances where the staff had no idea what they were doing and required us to come back because of forgotten tests or bloodwork, we lost all trust and faith they had my and my baby’s best interest in mind. Because of all of this, we decided to leave WH for another, reputable practice to continue our care.
This occurrence happened to me two years ago, but I feel it is important to share. I had gotten pregnant in October of 2022 and scheduled my first pregnancy appt with Wilmington Health, which they schedule for 9 or 10 weeks (which is typical). At about 5-6 weeks, I started having irregular symptoms that after extensively researching and monitoring, seemed a lot like an ectopic pregnancy. I called several times to see if my appt could be moved sooner to screen this out or treat if needed. I was declined each time and one of the times the nurse asked me if I had ever even had an ectopic before. No I had not because it was my first time being pregnant. Another nurse told me that I was probably just constipated. My pain intensified and symptoms worsened to where I couldnt sleep due to pain. I called again, and the doctor told me to go to the hospital on Wrightsville avenue to have them ultra sound me. I received the ultrasound, and the male doctor there even said I was just having a painful pregnancy and that it should pass. However, he sent the results to Dr. Sarah Gore to review (one of the doctors- my favorite- at Wilmington Health OBGYN. Unfortunately, she has since left the practice). She did a face time doctor visit and informed me that I was absolutely having an ectopic pregnancy and needed to be transported to New Hanover hospital and treated immediately. Thank goodness she finally listened to me because this could have been a life or death situation. Highly recommend all patients to advocate for themselves because no one else will and recommend for the staff to listen better to the patients and take seriously potential emergency situations. Its a shame there arent many OBGYN practices available in Wilmington. The existing practices need to step up their service. I was very disappointed and upset with my experience.***Edit: I do not appreciate the lack of responsibility taken by this practice or the owner in their response to this life-threatening, severe event that had been so traumatizing that it took several years for me to speak up about. I will absolutely not be returning to this practice and finding a new provider- especially since Dr. Sarah Gore is no longer with Wilmington Health.
After discovering a suspicious mass in my breast, I was more stressed than a cat in a room full of rocking chairs. Luckily, Mary handled my breast concern with the kind of care and precision usually reserved for defusing bombs in action movies. Her student sidekick was just as kind and compassionate, making it a real dynamic duo situation. I would highly recommend this office for any female concerns—trust me, you’ll be in good hands (literally).
I want to preface this by saying every nurse I’ve encountered at midtown is very kind. Very polite and warm. As well, Dr. Hauck, very personable and friendly. Love her.As others have stated. You are very much treated like a number. The practice of placing patients with a different doctor each visit isn’t conducive of quality health care, as every practitioner has different methods and opinions. Many of the providers I’ve met with have almost given off an air that it was an inconvenience to even speak with me (currently pregnant). Thank goodness this is my second go round and I don’t have many questions, as I don’t even feel comfortable around most of the providers here to ask anything. I can see how it would be extremely discerning to a first time mother or someone navigating a new health condition.My biggest qualm however is with a phlebotomist/lab assistant named Amber. I’ve had to encounter her multiple times and I dread it every time. I actually sit and hope in the waiting room that she won’t be the one to take my blood that day. But lucky me, I get to experience her disinterested, distant, bothered, inconvenienced attitude every time I visit this office. She is probably the most non personable health care worker I’ve ever met in my life. She never smiles, is not polite, does not like to answer questions (and makes a face when you do ask them), overall acts like you (the patient) are the biggest inconvenience of her day. She makes me physically uncomfortable due to her poor demeanor/attitude and I feel sorry for every woman that has to have their blood drawn by her. As someone holding a position to work with patients in a vulnerable state, where many people have a fear of needles, I’d expect my phlebotomist to be warm and welcoming. Someone with a calming presence incase nerves are high. Amber provides none of those things.Even further, I’ve mentioned to her every visit that it’s very hard to draw blood from my arms and it’s usually done through my hand. She does not even acknowledge that I speak to her when I say this and immediately goes for my arm. During my visit today, she blew my vein out so bad that it’s still sore 8 hours later. I’ve had veins blown before and I’ve never experienced pain like this. I would highly consider maybe some empathy training for Amber or replacement overall. As I said, I actually worry that I will have to encounter her when I visit and I’m sure I’m not the only woman who feels this way.
Very clean office. Receptionist was very nice. Everyone there very professional. Loved Dr. Hall. She and her nurse were very kind. Dr. Hall explained everythingHappy with my appointment and your wonderful staff. Ty.
The care I received from Dr. Hall was exceptional. She listened attentively to my concerns and answered my questions. The staff was friendly and efficient.
Started coming here after I found out I am pregnant with my first and had an awful experience. You’re treated like a number, not an individual, and you’re rushed in and out every appointment without being given the opportunity to ask questions.My first ultrasound I got no “congratulations”, no pamphlets or any verbal information on what the process will be like. I found myself googling the most simple questions (LIKE how many weeks is a pregnancy lol) that should have been talked about in my multiple appointments. I was told I have to give 5 tubes of blood with no explanation to what it was for. My test results were sent to me with no explanation and no one calling me to review them. And the woman who took my blood wouldn’t even look at me let alone talk to me even after I told her I don’t do well with blood draws. I was dry heaving because I’m pregnant and I don’t do well with needles and instead of helping me she told me I’m done and left. I ended up throwing up in the parking lot after being pushed out.Just never felt like a personal experience. I always felt like a burden to the staff. Would never recommend for first time pregnancies. Now I’m at the novant near by and they’re incredibly helpful and personable.
Cassidy was amazing as always & was very thorough with my appointment. She made sure to give me all the information needed to make an important decision.
My provider, Melissa Black, was incredible!! She was very kind of took time to answer all of my questions. She made me feel very comfortable
Heather Wilson is by far the best doctor Ive ever seen for womens health. Ive had some truly terrible experiences and for the first time I dont dread having to make an appointment.
Dr Carroll is very professional, compassionate, friendly doctor. I did have a rather long wait; I understand that emergencies happen and I would want extra time and attention if I was having an emergency, so Im not complaining.Very thorough exam and she is very engaging.
I felt seen and heard. Dr. Pearce made eye contact, listened to my issues and responded respectfully and reasonably. I have recommended her to friends.
I love Dr. Hall. She is a wonderful provider and very caring. The Front Desk and Clinical Staff are great as well.
I had my first ob appointment last Tuesday at the midtown office and I found out that my baby passed away.i had a d& c Friday and no one has called to check on me or i never got any information on what to do next I still have so many questions its almost like they brush miscarriage off like its nothing.
Overall, I had an amazing experience. I was seen promptly and Cassidy was such a great person to meet with. She answered all my questions with authenticity & facts, relieving any stress I had felt & helping me in my journey. I really couldnt have had a better experience. Thank you!
Dr.Carroll is always pleasant and answers questions. I have been seeing her for many years and very appreciative of her care and concern.
My last experience here with doctor Mary Reich was amazing. She really listened to my concerns and was there every step of the way. I couldn’t recommend her enough.
Everyone I came in contact with was helpful and friendly. This is my second time seeing Mary Reich and I love her. She listens and discusses your care. I did not feel rushed so she could move on to the next patient. She answered any questions I had. She is a great addition to you care team!!!
I didnt have a long wait in the lobby. The lobby was clean and pleasant. The front desk staff were pleasant and professional. The nurse was efficient and friendly. I waited about 15 minutes for the doctor, which was a bit long. The doctor seemed very competent and was friendly. My only complaint was that I had a lot of questions about a medication change, and the doctor seemed to get a bit impatient and annoyed towards the end of the visit. I understand this is due to her busy schedule, but it is not ideal from the patients perspective.
Dr Hall and the staff from entry to departure are excellent.Dr Hall thoroughly explains everything and I was well attended. I highly recommend! Wilmington Health OB Gyn at Midtown
Every individual I interacted with was so kind and welcoming. As a first time mom at 35 this was a better experience than I could have imagined.
Heather was wonderful. My appointment felt like an open conversation. I felt heard and listened to. There was no rush, and she asked me how I had been feeling mentally as a new mom and encouraged me.
I waited a long time for my appointment and when I saw my doctor, i felt like my doctor rushed through my appointment and didn’t listen to my concerns or address them. She wasn’t very friendly and warm like I was expecting a gynecologist to be. It was my first time ever going to a gynecologist and I left feeling very uncomfortable and unheard. The people at the front desk are also not friendly nor welcoming.
Cassidy was incredibly knowledgeable, non-biased, and paid attention to my needs. I am new to the area and she has made this experience great.
I saw Cassidy. She was professional, caring and thorough. She was friendly and nice to work with. Highly recommend! In addition, I called with a painful cond and got an appointment same day. Very happy..
I highly recommend Dr. Kaela Pearce. My best experience at the OBGYN thus far and you really can’t make an OBGYN appointment all that enjoyable, but she was wonderful. Her and the nurse that helped me was awesome at listening to my concerns, answering questions, educating me, and allowing me to feel comfortable. I have never felt less awkward or anxious. My procedure was painless and quick. After a history of poor experiences this was by-far the best I have ever had. I would fully trust Dr. Pearce and her team with my health and hope to have them again in the future.
Dr. Vogel was terrific. He was very soothing, not alarming at all. Explained everything to me really well.
Dr Hodshin was great, very professional. The clinic is very clean, I was seen exactly at my appointment time and the staff was friendly.
Receptionist was eating while checking me in, after I stood there for 2 minutes without being acknowledged with no one in front of me. I only come for an annual check up and it lasted all of three minutes. Time with actual OB was too minimal. Sure hope all is well as far as my health is concerned because idk how three minutes is enough time for a thorough examination. Tech came in and was not introduced. Too intimate of a setting to have someone come in and not introduce themself or speak. Overall very impersonal. Felt rushed and did not communicate that visit was done, I had to step in the hall to ensure I was okay to leave.
I came in severe pain with a serious issue due to my past hysterectomy. Dr. Hauck was my second opinion and she helped me tremendously. She didnt just want to send me off to some doctor at UNC or Duke. She explained the issue and agreed on surgery to fix it. Thank you so very much. I am hopeful to get my life back.
Dr. Hall is caring and always has your best interest in mind. Very knowledgeable and kind.
Most routine OB appointments are quick and you barely spend time with the provider. This visit was different. The provider took her time and answered all of my questions thoroughly. I felt well taken care of without being rushed. Thank you for taking the time and making me feel like a person.
I waited for over 45 minutes before finally being called back for my appointment. This seems to be a theme for every time I have an appointment here. The most frustrating part, is that the appointment reminder texts ask you to arrive 15 minutes early, which I do, and then I still end up waiting at least 45 minutes. I waited over an hour for my last appointment before this. Unacceptable. I will not get into the details of how horrible the rest of my experience was here for personal reasons. But do not book an appointment here. If there is anywhere else you can go, go there instead.I will not be coming back to Wilmington Health for OGBYN services.
I cannot believe in 2023 this is where we are at with women’s healthcare!?! One would think you’d feel safe, heard and taken care of when visiting a medical establishment. Not this place.I requested an appointment with Dr Hall specifically after having had a very bad experience prior with another provider at Wilmington Health. My appointment was marked as a new patient ‘Level 4’ office visit. I even came prepared, having done my research and brought along my most up to date MRI images (on disk and printed) and lab results.It wasn’t until 40 minutes(!!!) past my appointment time when I was finally lead into the examination room by Dr Hall’s nurse. She asked me to strip from the waist down stating “Dr Hall will want to do her examination”. I waited another 10 minutes or so to finally be seen by Dr Hall. She spent maybe 10 minutes (at most) in the room with me, she did not do any examination on me despite being told to strip down for exam. Not only that but I had to sit on the bed half naked during the entire conversation with her, very uncomfortable and cold. I told her I brought my recent imaging if she could kindly take a look at the actual images. She glanced down at her papers and shrugged saying “I looked at it”. Mind you, my images, lab results and the disc of my images were sitting nicely in a folder on the other table. She had no images in front of her, just a brief report by the radiologist. I came to discuss an inevitable, and for me, the patient, difficult surgery. Long story short, I felt completely dismissed, brushed off and rushed. The entire experience left me disheartened and in tears.
My first visit with Dr. Hall was excellent. She informed me she would take good care of me. Dr. Hall followed through on her promise and I am now healing from a necessary surgery. I am blessed to have found Dr. Hall for my gynecology needs. Thank you so much!!
Just had my first ultrasound & everyone at the Midtown location was friendly and helpful!
As always this office provided excellent care. Dr Carroll has been top notch for many years. She is caring and listens to my concerns. One of the best.
Friendly with Excellent patient service. I love that they answer the phone instead of me having to leave a message and play phone tag.
They don’t pay attention to patient’s individually. It’s almost like they are trying to get through the day without paying attention to each patients individual needs. I ended up switching to get better attention on my medical needs because no referrals were made when said they would be made and I have time sensitive medical issues.
Dr. King was pleasant as always. She makes you feel like you are her only patient for the day. I dread female exams but her bedside manner is so calming that the visit goes from dreadful to not so bad afterall.
Saw Dr. Sandra Hall excellent service ! Doctor took time to answer my questions it was just a routine check up ! Highly recommended! The staff was also very warm and helpful! Was greeted as soon as I entered! Thank you all for your hard work .💚
Dr. Vogel was my OBgyn before I got pregnant and every experience with him was great. I don’t really care about bed side manner as long as I’m getting GOOD information. He is a genius and knows his stuff. He helped me a lot after my first pregnancy years ago.Fast forward to now when I’m pregnant with my second. I’m not pleased. I actually will make it a request to not go back to the midtown office. My first appointment isn’t until I’ll be almost ten weeks. If I wanted to chose abortion that leaves me little time to make a decision and get an appointment else where to go through with it. The amount of incorrect information I’ve gotten from the office is insane. I’ve called a few times because this is an unplanned pregnancy (I was on birth control) and have had issues with being really sick. The first call was for scheduling my appointment (again I will be almost 10 weeks), this person was the only kind person I’ve spoke with. Unfortunately the earliest appointment she could get me was in Hampstead. I also explained that it was unplanned and needed to talk to someone about the medications I was on and what needed to be stopped. She forwarded me to the nurse triage where the woman told me to call my primary. I don’t get it. You specialize in the care of children in the womb but you can’t tell me what medications are no longer safe? It honestly just sounded like she didn’t want to do her job and a waste of my time. I’m an established patient here and in many other places within Wilmington Health. I ended up emailing my primary to get the information I needed since the woman was no help.Fast forward to a few weeks later and I am very ill. I went to today’s care where I was instructed to go to the hospital and get some fluids. I did. They advised me to do a follow up since the morning sickness was so bad.I called the midtown location to let them know I was still sick, even with the medication I was given to help me stop throwing up. The nurse on the triage told me “those medications can make you nauseous”. Which I didn’t understand at all since I was prescribed them to fight those feelings. Finally I called back and just asked to be seen by an OB. I was finally seen where I was prescribed a different medication for that and the bronchitis I’m suffering from. The doctor asked me “who told you that” and told me she would address it with her staff. Left there thinking okay I’m finally getting some help. I went back for a follow up where the staff tried to tell me I couldn’t use my pregnancy Medicaid as an insurance because I wasn’t confirmed pregnant until my pelvic exam later this month and that she wouldn’t have known I was pregnant without me telling her that. The OB again asked me “who told you that” and told me I was confirmed pregnant already. It didn’t make any sense to me since the only reason I’m asking to be seen is because I am pregnant and having morning sickness because there’s a baby growing in me. Otherwise I wouldn’t be puking. I hope the hampstead visit goes alright and I’m going to do my best to get my future visits at the Mayfair location and hope for the best. I never want to go back to the midtown location.
I was in for a scheduled procedure Ive never had before. The entire team was kind and helpful in answering questions and easing my concerns. I hardly waited at all which was a huge blessing to my anxiety. All staff I encountered that day were so friendly and professional. Im so very thankful to Dr. Hall, her nurses and the anesthesiologist team for taking such great care of me. All things considered it was a great experience and couldnt have gone smoother.
Don’t mind the long message. But I want to get this message out because I’m NOT happy with there services or customer service.My wife is 7 weeks pregnant and we had an appointment scheduled with Wilmington Health. My wife was experiencing extreme pain, and she was hurting horribly bad. We called Wilmington Health to try and move her appointment forward because of how bad she was hurting. They told us there was no available slots, no waitlist, nothing. The best we could do is call everyday and see if there was a cancellation.My wife’s pain got so bad we went to the ER, and after a night there, we found out she had some complications causing the pain. We were advised to follow up within 48-72 hours with our primary to make sure the issues dissipate opposed to get worse.When we called Wilmington Health they told us we couldn’t be seen because we weren’t a patient there until the initial appointment. And they also said the ER recommendation was invalid because it wasn’t their facilities.So we couldn’t get help when she was in pain. We couldn’t get seen sooner. And when we called about these things, the receptionist was extremely rude and arrogant.It’s a shame we never got to the OB because I’m sure they’re great people. But when it comes to getting help when it was needed they had no sympathy or care to help. It wasn’t “in their protocol”. We are no longer using there services because of it. Very disappointing.
Dr. Pearce is very kind and professional. I am thankful for expertise and knowledge that she adds to my medical situation. She is very easy to talk to, just doesn’t hear, but she really listens. I am thankful to have her as my doctor.
The staff were informative and helpful, for the most part, at the front deskI was treated with kindness, understanding, and professionalism by the medical staff. Im very happy this far with this dr and staff/facilty. Oh, amd it was super clean throughout the facility!
I absolutely Love Dr. Nicole Carroll! She is simply amazing & Thanks to her she helped save my uterus because of another physician practice negligence. I am so fortunate to be carrying a healthy baby 2 years later ❤️🥰
Other than how long it took me to get an appointment as a new patient with his provider (10 months), everything else about my visit was 5 stars. I can’t say enough positive words regarding Angi King, FNP. She was personable, never made me feel, rushed, compassionate, & clearly competent. I’m so grateful to have found her.
Best OBGYN in Wilmington! Absolutely loved Dr. Megan Black
I could not have had a better experience. Dr. Hall is amazing. She is so knowledgeable, professional, and caring. Dr. Hall and her team insured I received the best of care from my first office visit through my surgery. The planning and care that went into my treatment resulted in a very positive and successful experience.
I arrived at my specified time and was greeted by friendly faces and was called back shortly thereafter. My nurse was very kind, I have to say the stand out all star here is Ms. Cassidy Beall. I have never had any health care individual spend so much time with me pre exam and talk about so many important factors regarding womens health. Ms. Beall is so knowledgeable and personable. I will request to be seen by Ms. Beall in the future.
I was upset when I first arrived because of my last experience I had with another GYN locally, but Mrs. Cassidy made me feel extremely comfortable. She listened to me and didnt make me feel like I was crazy. I absolutely loved how everything went and how fast she handled the situation. I have found my permanent GYN. Thank you for a wonderful experience.
Front desk would not give me an appointment. I was last seen in 2019 and they said I was no longer considered a patient. I was never notified of this and no one ever contacted me to say I was overdue for a visit. I was then told that I couldn’t be a new patient because they were not accepting new patients with BCBS. After several weeks I was able to request a “problem appointment” but they would not schedule a pap for me. The problem appointment was 8 months away. Crazy that they make someone with a problem wait 8 months to be seen. When I was finally seen, the doctor was very rushed and gave conflicting information about when my IUD needed to be removed.
The staff were nice and professional. Dr. Hall took time to full answer my questions!
I absolutely loved this location and staff. Dr.Pearce is very attentive, easily communicates and set a plan of action on the first visit. I’ve struggled for a decade trying to find a doctor that would take me seriously about having endometriosis. It’s a relief to have finally found said doctor.
What a wonderful experience. I have never been a fan of doctor appointments since I was a child. Today I had my annual exam and blood work. Dr. King was so patient while I anxiously proceeded with the appointment. However the physician assistant, Tara, was truly the most incredible and understanding medical staff I have ever experienced. Tara was so kind throughout taking my blood, even when I cried, and there are no words that can describe how thankful I was for her warm & friendly energy. I will be referring all family and friends to this facility.
It was professional, quick and respectful. The doctor was pleasant and informed me of what was going to happen before she did it. It was an overall lovely experience.
Dr. King was wonderful and so was her staff. I had an hysterectomy in 2015 by a different doctor and wasn’t educated on if I still needed yearly checks. Dr. King gave me the knowledge that I needed and took all my worries away. Thank you for having great doctors and staff at Wilmington Health
I love the midwife’s and doctors at Wilmington Health. I have had a great experience with my first pregnancy. Being able to reach out to the team through the patient portal with all questions and concerns has been a quick response and an easy way to communicate with the team.
Dr. Sandra Hall is exceptional! Informative, Caring, Honest, Gentle to name a few of her many qualities!Always takes her time with her patients! Top notch!
I have never left this place with a good experience. Most of the doctors i’ve seen have no compassion or education to share. Anjie King made me feel ignorant about my concerns then LAUGHED when I stated I wasn’t on birth control. Rude and unprofessional. I left with the conclusion of “I don’t know what it could be”. You go to the doctor to feel safe and taken care of..
I recently went for my postpartum checkup. Tandra took my weight and asked me all the postpartum questions. When she was done asking questions I asked her if she was new. She was so personable and friendly and had such a great attitude. She said no, she’s been doing this for eight years and she loves what she does. It definitely shows!I always love seeing Danielle. She is so friendly, has a great attitude and was very reassuring while I was pregnant. Even at my postpartum checkup she was very friendly and made sure if anything came up later on down the road to reach out. Never did I feel like “this is it, you had your baby, bye”.I’m not sure what my future looks like regarding more babies, but I would definitely recommend Tandra and Danielle to anyone who asks!
My husband and I attended my first trimester appt yesterday and we were very happy with the experience. Despite with how apparently busy the office was, everyone was very kind and patient with us. Melissa conducted our ultrasound and was so kind. Dr. Vogel, his student NP, and nurse were excellent as well. They patiently answered all of my questions and made us feel very comfortable. Lastly, I got my blood work done by Amber and she too was awesome. My veins are notoriously hard to find and she found it instantly and took my blood with no issues. It was a wonderful first appt and I hope we continue having the same experience with them!
We have visited this place twice now. If is our first time being pregnant as a couple. Our first appointment was very quick. We went home with zero information on the scan. They sent us home with the paperwork, but doctor failed to inform us what anything meant. Overall very unique interaction that seemed very robotic. The phlebotomist was extremely nice!! The receptionists are not friendly. It is uncomfortable asking a question because how they respond and make you feel belittled. Our second trip doctor Gore was amazing. Super friendly and personable. She makes you feel good and comfortable to ask questions. Once again though the checkout was brutal. The receptionist acted like we were annoying her. Our third visit we had to reschedule because my wife is sick. We did not think it would be fair to bring it into the office. This was the anatomy scan appointment. They couldn’t get us in for another 10 days pushing out our time i between visits almost 7 weeks. My wife asked the receptionist if that is ok or something she should be concerned about. The response “well their is nothing you can do about it right.” Once again 0 compassion for the situation and she did not even come close to answering what was asked. It is just sad that we are experiencing our first pregnancy and get treated like we are a part on an assembly line.
The wait was very short. Dr. Carroll is still kinda new to me as my former ob-gyn of more than 20 years retired. I thought I was going to be very nervous and maybe not heard; however, I couldn’t have been more wrong. She was so patient and an excellent listener. She addressed my questions and issues and was gracious and understanding. I have been recommending her and the office since.
Wonderful Doctors. Welcoming atmosphere. So glad i chose to use their practice!
Anjie was phenomenal! She made a point to build a great rapport which in turn made me feel so comfortable! I have recommended her to numerous friends and would vouch to say she is the best OBGYN I’ve ever been to.
Dr. Davis is amazing. She was so compassionate. She made my surgical experience so safe and I knew I was in the best hands.
Dr. Carol and her team are always spectacular and so informative on always answering all my questions. Great communication with everything. A first class experience and top notch service every time I see them!!
Timely visit with PA Heather Jernigan. She has a patient ear and listens to her patients. Staff was very professional to advising charges you may incur if not insurance will not cover.
I LOVE LOVE MY DOCTOR ! Dr Jordan? She made me feel comfortable and TOTALLY UNDERSTOOD ME! She is very pleasant and smart! Thank you!
Always a great experience with Wilmington Health. Friendly staff, clean open environment. Everyone takes their time and makes sure you’re comfortable and all your questions are answered before leaving the office.
Could not be more disappointed. I made my apt 6 months in advance. I needed further test and was given an apt that my doctor said was ASAP 2 weeks after my visit. I took off work and had to find childcare only to have someone call me and tell me they would not be there the day my apt was scheduled. This is just so unacceptable. I rearranged my entire schedule for this apt only to have them cancelled it at the last minute. I still have not have the test I needed done but I will be looking for a new OBGYN instead. I’m so disappointed with the staff there. I would not recommend them at all. They do not value your time or health. Go ANYPLACE ELSE!!!
I had an absolutely wonderful experience! This is my first pregnancy so everything is new and foreign to me and all the staff I encountered in the first few visits have been wonderful. Dr. Vogel was amazing!
Amazing Drs and staff! Very friendly, and informative. Staff made sure I was comfortable every step of the procedure. I could not be more impressed and satisfied.
Didn’t have to wait long in waiting area or room. Most everyone was courteous. Been seeing Dr. Carroll for years and love her. The whole experience was great. My only complaint is that it took me 4 months to get an appointment.
Great customer service, Heather was amazing and thoughtful. Very attentive to my needs and very informative! My last OBGYN did not care about my birth control or what methods I took, Heather cared and educated me and which ones I should take based on my diagnosis of migraines. Thank you so much for your caring of women!
First time coming to this office. Sat in waiting room almost 2hrs
This is my second pregnancy with Wilmington Health and everything has gone incredibly well! I had a non routine appointment today and feel like I need shoutout a few people that gave exceptional care. So a huge thank you to Heather and Stacie that felt like immediate friends, Danielle Theberge who made me feel seen and heard and not at all rushed, and to Tara who has done my labs twice now and may be my favorite person at the entire practice. Ha!To the new mamas reading all the reviews on this practice, let this settle your mind a bit.
Everyone was great except for my doctor I saw that day, Sandra Hall. I had many concerns and questions but she clearly had no time for any of them. It went so badly that I just scheduled the same appointment with a different doctor today. Now I have to wait over two more weeks when I have been in a lot of pain so I am not happy at all.
Dr Sandra Hall & her office are wonderful. Everyone is pleasant & kind. Dr Hall got me in quickly for a possible problem & gave me results right away. Theres nothing better than that in my situation
Cassidy Beall was very helpful today as she saw me for a work-in appt. She was VERY KIND and made me feel comfortable the entire time. She listened to everything I had to say and walked me through every step. Even though she is newer her positive attitude and the way she ran everything made her seem seasoned. Highly recommend!
I had a great experience with labor and delivery with the doctors and staff. The new office is beautiful. There was only 1 doctor that I felt was a bit arrogant and but I just requested not to have him again. Dr. McLean delivered my baby and was fantastic.
Dr Alison Parker is so easy to talk with, thorough and asks the right questions. She is always kind and informative.
I’m a first time mom and am due in December. My first maybe 3-4 visits were ok. The front desk people are horrible and lack enthusiasm. The nurses and doctors are slow as if there are only one of each working. We as clients schedule appointments for a reason ahead of time, but they seem to always be behind 30-40mins. When you tell them about a concern they brush it off and tell you to come to the office if it gets worse. I haven’t been told anything about my pregnancy or baby so I’m pretty much just winging it and asking Google. The only doctor I prefer is Dr. Allison Parker. But overall, I will not be coming back to this company.
Dr. King and staff were very Professional and very friendly as well as knowledgeable. I think the problem I’ve been dealing with for years may be taking a turn for the better. I’m so thankful I am not a patient there.
Got there in time and waited a few minutes before being called back.. met my new dr since my appointment was cancelled with my regular dr. Very please with Dr Amanda. Very thorough and took the time with our conversation without rushing me out.
Anjie King will forever be my go to provider. Her bedside manner is unmatched, she’s knowledgeable & it’s obvious she cares about her patients! Love her!!!UPDATE!!!!! She’s still wonderful 🙃
Wilmington health obgyn has literally given me my life back. I spent 20 years in pain with doctor after doctor just not caring or saying womens pain is normal. I went to nurse practitioner Danielle theberge, told her my history, everything that was going on, everything I’d already tried and what I wanted. That I was ready for a hysterectomy. She said I think it’s time you don’t have to be in pain anymore, let’s get it scheduled. Dr. Gore performed my surgery and I’ve never had a doctor just care so much and be so unbelievably kind. She took my hand right before surgery and basically said I know it’s scary, but I’ve got your back. You’ve suffered long enough and this is the right decision. She was amazing and even called me on a Saturday when I’m sure she didn’t have to, to let me know the pathology they had gotten back and finally what my diagnoses was after 20 years of pain. I can’t thank this team enough
Thought this would be a great experience, but boy was I wrong...To start, the triage nurse has less than zero personality and it quite intimidating. The doctor was okay, but not very informative and I felt like he wasnt listening fully to my issues. Then in order to go with the first step he wanted to try before surgery, I had to go back to my regular doctor to get a new referral before I could schedule that (easy enough although a bit odd considering the communication should come from THEM considering they know the codes for the diagnosis THEY want)...Got it done and fought still to get an appointment because they insist it wasnt done even though my regular doctor has faxed them the referral AND I offered to fax my copy of the referral as well. Decided I dont need to be treated like this and called my doctor back and asked to set up new set of referrals for a 2nd opinion and the procedure under the other office in case they feel that would be a good first step as well.Get a new office staff because its apparently an ongoing issues based on multiple reviews...Patients ARE your business, so treat them like you want them coming back!!
The gynecologist Id seen for 8 years moved away and I went to Carolina OB/GYN, Im so glad I did. I saw them for one yearly exam and then when I was having trouble getting pregnant, my third appointment with the practice I was pregnant.They give you a lot of good information, the classes for childbirth, breastfeeding, after birth, baby care and more are included in your care. The office staff, nurses, PA, students, and doctors have all been friendly, informative, and really seem to care about how Im treated. The nurse and appointment desk have always called me back in a timely manner and worked with me when I needed to change or had a question.Im very happy with the level of care I receive at this practice and every doctor Ive seen. Also, Ive had no paperwork or insurance snafus. That makes life easier.
Visited here for my yearly and told the doctor about my constant migraines (that I’ve had for over 15 years now) for him to tell me “change your diet” as if I hadn’t tried that. Some doctors are compassionate, others not so much. He also made sure the appointment was extremely short (and it was my first time there). I wouldn’t go back.
Absolutely love this place. You will get passed around a lot when pregnant though. Before delivery, I got lucky and seen one doctor majority of the time, but Dr. Vogul delivered my daughter. He was fantastic. For my checkup I seen him again and he sat down in his office with me and discussed all my options in birth controls and the pros and cons of each. He never made me feel rushed or unimportant. He is wonderful and now I book all my appointments with him. Also, he makes sure to ask me about my daughter at every appointment. Great doctor and great guy
All I can say is, I was burnt with a hot speculum. Dr. Was very nice and apologetic about it but I cannot continue care there. I work in the medical field so, I know exactly what happened. They were extremely busy (I noticed with my own eyes) ran out of speculums and gave the dr a scorching hot speculum to use straight from the autoclave. While they were nice about the issue it leaves me feeling a lack of attention to detail and similar to what other people have said a feeling of being rushed through like cattle. If time was taken for each patient this incident would not have happened. Sure, it’s easy to blame the staff but at the same time, the Dr. is just as responsible for what happens to each patient. Maybe if my other pregnancies were easy and I did not have chronic health issues I would give them another chance but, I’m too scared. Detail matters when it comes to my health and the health of my unborn child. My first baby was born lifeless in California at an amazing hospital because of a lack of attention (by the nurse) thank god my Dr. checked on my because she saved her life. I cannot take chances with my children.
I had a great experience at my apt! From checking in, the nursing staff, the doctor, and check out, everyone was kind and knowledgeable. I recommend this group to anyone looking for an OBGYN practice!
My heart breaks for the people that have had a terrible experience here, especially first time moms. I had a great experience as a first time mom, even during Covid. I really liked all the OB’s, NPs, and nurses. The Midtown location is clean and beautiful. The front desk staff knows their stuff. It’s weird having rotating doctors during your pregnancy, but at least you get a chance to meet them all so when you’re in labor at the hospital you won’t have someone you’ve never met. Dr. LaBenne is incredibly kind, Dr. Parker has such patience, Anjie is so caring, and Dr. Carroll (delivered my baby girl!) is extra attentive. My advice? Show up on time for your appointments and ask for clarification when you don’t understand. I know that the Wilmington Health system as a whole has major communication issues…thankfully the individual docs, nurses, etc. are kind and work hard to help you.
Very good..A bit of a wait..but worth the time spent.Pleasant atmosphere .Great Staff and Doctor.Felt all concerns were met and all necessary services were done in a timely manner.Well pleased with the visit.IMWright
Staff up front a little unorganized, but when I went back for my procedure, the doctor, anesthesiologist and staff were very kind and talked me through the whole thing. They are very knowledgeable and very friendly. Thank you for making me feel so comfortable being there.Yes they ask for money or partial payment upfront but they let you know ahead of time how much its going to be. Just like any other business, they expect payment.
I have been going to Wilmington Health OBGYN for 5 almost 6 years and I have no complaints. I can always get a appointment when needed and I absolutely love the care that I am given. As a whole , I never experience long wait times , typically I’m in and out within 20-30 minutes. But in addition , I love that the providers actually treat you like a individual person and not just “a patient” . During this pregnancy I have seen both Dr.Parker and Dr. Vogel , two people in which I have grown a lot of trust in to provide myself and my baby with the best healthcare experience. It always feels good to know that your providers actually care about you and will do whatever within their power to make sure that you feel reassured during the ups and downs that can come with pregnancy . I am just really appreciative to the both of them for that and wanted to shed light on how awesome they are!
I was excited that I was able to see Dr. Gore. Shes an amazing clinician, and I am so sad to see her go. Her and her trainee were patient and able to answer all my questions. Shes easy to talk to and sensible. Thank you Dr. Gore for all you do!
I can only speak to my experience and I have enjoyed my visits with Dr. Gregory Woodfill and found him to be attentive and professional.This was extremely important to me as a young woman finding a new OB/GYN in Wilmington. I researched him before making my first appointment and decided he would be a good fit for my needs. Ive visited with him twice and I have nothing but nice things to say about him and the care he provided for me. I recommend this doctor, however, I can not attest to the others on site and their level of care they provide.
I couldn’t agree more with the comment that says “this office only cares about how much they can bill your insurance”. It is clear they only care about the money since their providers choose to only care for insured patients. I am a nurse in the community and decided to be self pay, never thought I’d be discriminated against for that. Especially by the people that are supposed to be caring for the community. What an embarrassing representation of clinicians.
Dr Davis and her nurse were absolutely amazing. Beyond that the front desk staff was so friendly and accommodating for me.
I don’t understand why this place has bad reviews. Every staff member at various locations has been nothing but nice and accommodating to me when I have seen them for a regular exam, infertility work up, and pregnancy. They have all gone out of their way to answer questions and spend adequate time with me, which I know is not always easy. Dr. LaBenne and Dr. Carroll and all staff members have been extremely kind. I completely trust this practice for my pregnancy.
Saw Dr. McElroy for a yearly exam. It was honestly the best pelvic exam I’ve ever had (and ladies you know that’s saying something). It was fast, painless, wasn’t even uncomfortable. She was the ONLY doctor that has EVER listened to my concerns about my hereditary cancer risk and had labs drawn the same day for genetic testing. I’m not pregnant and don’t know if I will go here if I become pregnant as it is kind of far from my home but for yearly exams I’d gladly go back to her every time.
Dr. Vogel is the man. So caring, friendly, understanding and knows his stuff.He answers all my questions and doesn’t hurry me out. His nurses are always willing to listen and very helpful.
Fantastic! Everyone was nice. Doctor was nice, informative, answered all my questions, explained what she was going to do. Quick results and they called with results . Told me see you next year!
Wilmington Health, in general, hire a bunch of uneducated, non compassionate people. I bought my daughter to see Dr Gore earlier this month and this doctor flipped a switch completely when I asked for a medication refill. Got up and told us to come back when the situation gets worse. Then the office boots us from their practice because they said and I quote I yelled, screamed and was cussing up a storm in the office after the doctor left yet my daughter, who is 12 and will tell it like it is, said I did raise my voice but there was no yelling or screaming.The office manager is no better. Shes been avoiding me for 12 days now. I finally talked to her today and of course she backed the doctor up. The doctor did nothing wrong at all of course.Every doctor, with the exception of one, in the Wilmington Health network has been useless and unhelpful. Looks like I will have to transfer all our care up to Duke or UNC to get expert care that we are actually paying for.
What a traumatic first time experience for my daughter. She tried to deliver without an epidural but the pain became too intense. The epidural was placed and did not work. She labored and delivered without pain relief. I know that labor hurts but when you receive an epidural the patient should receive some relief. The practice received their money. How ironic. The provider, Dr. McLean, botched her repair and my daughter had to receive 2 units of blood for 2 tears that Dr. Carroll had to come in and repair. Dr. Carroll then had the nerve to deny that was what had happened when I heard her say that there were 2 tears that were actively bleeding. My daughter was given dilaudid so she could do the botched repair and manually sweep the uterus for any clots and placental contents. This practice has bullied my daughter and her choice of delivering without being induced. They said she had to be induced for a high BMI. And when questioned about it she was met with attitude. What a joke. If you make a mistake then own it. This practice is a disgrace to good physicians. Shame on you.
Every single time I have visited the 17th st office, the office staff and nurses have been extremely unprofessional and rude. This last Friday was nothing short of a nightmare. I had gone through a miscarriage just five days before, I was hurting emotionally and physically and the entire appointment seemed like a bad dream. The first time I was called back, I was sent back to the waiting room after they had realized they had used the wrong name. Then, when I was called back a second time, the sonographer led me into a room. She forgot to tell me to take a urine sample so she sent me to a bathroom. While I was in the bathroom I overheard her talking to other staff members about me saying this patient has an attitude. I didnt address this until we were back in the ultrasound room and she started talking about my pregnancy and how far along I was. She had no idea that I had miscarried or why I was there for the appointment. It was one of the most awful experiences of my life. And I share this only to hopefully prevent someone else from having to go through it and encourage you to pursue any other doctors office in town. I have called and ask to speak to an office manager with no return call.
Was told to come in because my sumptoms were urgent. Provided my insurance info ( i.e subscriber ID, group #) and was told it checks out i dont need a co pay. After arriving i was turned away because my insurance was not accepted even though i already went through the process on the phone and everything was fune. After this company pressed me about my symptoms, scaring me, they turned me away in front of everyone (which was embarrassing) and after all the effort i put in to get that info iver a phone call. Hopefully i dont die. I hate this place.
The 1 star is due to the actual birthing experience - what it’s all about! The actual office visits at 17th street weren’t bad, I actually didn’t mind going - they were just very in and out. Dr. Parker and Dr. Labenne overall were probably my favorites, the rest were okay. I was kept in the hospital for several days after birth with no explanation of why (until I got discharged). I was told different things by various of the different Ob’s on the team. The team is so big that I don’t think they are able to communicate well so I would hear completely different things from different Ob’s. I think they were trying to do the right thing but the lack of communication is the reason why I’m giving them a 1 star. I plan on going to another office in the future. Also - I know it’s universal for the most part but the fact that they still aren’t letting your partner in for Ob visits is beyond frustrating and an experience you should never have to go through by yourself. It’s something that should be enjoyed together. Oh and they also wanted me to do my postpartum visit virtually. I declined and they finally ended up seeing me. It’s a shame because I do like some of the physicians and in the office they seemed nice but when it came down to it at the end they really need to work on communication with patients and each other and well as appropriate medical treatment and care - pandemic or not, we still need to be treated correctly. Oh and you also have to pay your deductible and OOP max up front before delivery (but I think this is done at glen meade also)
If I could give zero stars I would. Please save yourself the trauma and find another provider. Rachel McLean should not even have a medical license. This place herds you through like cattle and if you have any idea of a birth plan or image of what birth will be like it better agree with theirs or they will bully you into feeling insignificant. I was educated and informed and they challenged me because I refused to allow them to induce me at 39 weeks and 40 weeks. Dr. Vogel tried to intimidate me by using the terms spontaneous infant death about 10x in my meeting with him when I questioned why the practice would want to induce me at 39 weeks (I had ZERO risk factors with my pregnancy). He also tried to push the idea that I would not go into labor on my own because that rarely happens. As if women have only been given birth as of recent. I went against their advice and delivered a perfectly healthy baby girl at 41 weeks exactly (first time mom) and labored 100% on my own. As for Dr. McLean, she appeared clueless when my daughter came out stunned, she didnt know where to put the baby and the nurses at NHRMC had to step in to direct her. Dr. McLean was also quick to try and push a c-section after I had dilated to 9.5cm in less than 6 hours. Thank goodness I had amazing nursing support at the hospital. After delivery Dr. McLean left me bleeding out from tears she failed to sew up. Even Dr. Carroll verbalized the missed tears when she had to come in AFTER Dr. McLean and sew them up. Because of the negligence I hemorrhaged and had to have a blood transfusion. This was my worst nightmare at a time I should have been bonding with my new baby. After we complained about the lack of adequate care Dr. Carroll tried to retract her statement about the tears Dr. McLean missed and once again failed to support me as the patient. This practice is all about convenience (for them, not the patient) and not once was I met with compassion or a caring atmosphere. I will never access care with Wilmington Health in any fashion and highly recommend you seek out another provider, especially if this is your first pregnancy and you are uncertain of what to expect.
Scheduling the appointment was very easy and the response on mychart was very quick. Nurse and doctor were super friendly and helpful. I absolutely love the GYN department at Wilmington Health Midtown!!!
The wait was a little long. I was not seen until about 30 minutes after my appointment was scheduled. However, once I was seen by the nurse, everything went smooth and I was able to see the doctor quickly.
Wilmington Health divorced me from their practice 23 weeks into a pregnancy without notifying me.On their website it says: VII. COMPLAINTS AND APPEALSYou have the right to a fair, fast, and objective review of any complaint you have against your health plan, doctors, hospitals or other healthcare personnel. This includes complaints about waiting times, operating hours, the conduct of healthcare personnel, and the adequacy of healthcare facilities.But it does not give the contact information about where/how to make these complaints or appeals. I have called the practice manager several times and have never received a return call. Does anyone know where to make formal ethical complaints about doctors?Do yourself a favor and DONT question their authority or wave anything they suggest you do for your baby. Especially not to Dr. Labenne who will degrade you and then get you kicked out. Their management does not seem to care when someone has a negative experience.Next step... medical boards? Star News?The state of care for pregnant women is frightening.
Dr Carroll and her staff are the best of the best . Very informative, very professional very quick with responding and if they do not have the answer right away they do get back to you within 24 hours. Awesomeness with this group. I highly recommend her and her PA’s! Thank you Dr. Carroll & Staff!! Nikki Lewis
It must be a job requirement for the front desk to lack a personality or compassion, especially for new patients that are unfamiliar with the practice. Dr. Hall seemed like a great doctor, but by the time you get to her, the support staff has ruined whatever positive outcome you may have had. If you need/want good medical care, I would recommend finding somewhere else.
I been with you guys for about three years and my doctor moved and now I have dr Angie king and I think her assistants name is heather and she was training just as well as dr Angie king but they were all great and I’ll keep driving and hour and a half for a good doctor and better vibes.
Dr. King was excellent & made me feel very comfortable! I was in & out quickly! The facility was very clean & had no concerns relative to Covid, etc. overall, a great experience!
Never, I repeat never use this practice if you are pregnant. I am so beyond stressed out its unreal. First, the appointments last at least an hour even for the quick ones where theyre just listen to the babys heartbeat. Second, they have no record of my previous miscarriage even though I went back to them once a week for a month for blood work. The office is highly unorganized. A few of the nurses are nice but thats about it. You are processed like a number. I am rushed and barely have time to address any concerns I might have. The doctors are very judgemental and have little to no empathy. I have now been trying to get out of that practice for over a month and they still havent released my records. Anytime I call the medical record Department they all tell me that it will take up to 30 days for my records to be released. I cant even get a copy of my own records without having to pay an outragrous fee and it would still take up to 30 days! It has been deemed impossible to leave that facility due to the way they handle medical records. They advised me that my next appointment can take anywhere from 1 1/2-3 hours and its only a sonogram! I find this absolutely unacceptable. Who can spend 4 hours at a doctors office? I get updates through the patient portal telling me that my scheduled doctor appointments have changed without my consent, its happened twice now. So everytime that happens I have to call and figure out why its changed around. I went here for my first pregnancy and although it wasnt the best care, it most certainly wasnt this bad. Im at the point now where I dont even want prenatal care due to what Wilmington Health has put me through.
I had a problem and was scheduled in to see the doctor that day. I appreciated her fitting me into her schedule which was already full.
Zero stars because dr. Halls bedside manner was awful. Continuously disappointed with the drs bed side manor. This is my 3rd pregnancy with you guys and at this point it just doesn’t surprise me.
Throughout my pregnancy I thought the doctors handled everything well and I was confident in their ability to help me deliver safely and recover well. Dr. Carroll did a good job delivering but unfortunately Dr. Vogel was the doctor I saw for recovery and he was awful. He missed several things that he shouldnt have and had I not taken it upon myself to go to the ER I could have died over something he told me was normal. Then when I was at the hospital and voicing my concerns, his response was that I talk too much. Very unprofessional and did not care about me one bit. Other drs there have been great but I definitely recommend avoiding him.
I had a great 1st time experience with Dr.Mary Reich. This place is nice!Receptionist are very nice,Ty Ashley for your kindness.
I wish I could give negative stars. They don’t even deserve one! This will be our first child and we left this office mid pregnancy because of how poorly we were treated. We were nothing but a number in a line. No one discussed anything with us, asked us any questions, cared how I was feeling or doing. I have suffered from all types of migraine issues and nothing was done or asked about any of it. The Drs didn’t read my chart or know anything about me or seem to care. Alison Parker was the most negligent one of all that I saw. She insisted my migraines and loss of vision were me exaggerating and that I was just tired and not drinking enough water. I have never felt so unimportant in my life. I sat up crying over my care here before I switched to another office which I LOVE and have been treated like a human being FINALLY. Do not waste your time with this office. Oh, and when I asked to release my records all I got was an “ok sure sign this paper.” No one cared that I left or has probably even noticed that I’m gone. Dr Woodfill is the only Dr that ever walked in the room and even sat in the chair... I felt like nothing but a waste of their time. Never again!!!!!!!!
Had to sit in a office and wait 45 minutes and it was of course my lady checkup so they had me take my pants off the heat was on hell. So it was very hot.. not a very good
Rachel McLean is a horrible doctor. I went to see her for hormone replacement therapy. She listed the options which were few in her opinion. She was completely scatterbrained and couldnt focus. She recommend I have an ultrasound. I agreed and then had a follow up appt. I sat in the room for an hour waiting for her. She forgot about me, couldnt remember anything we discussed in our previous appt. I had to remind her of what she told me before. Then after all that, she gave me a prescription that was $500. No thank you. I since spoke to two other doctors who recommended completely different medicine that didnt end up costing me anything and I found relief. Do not see her as a doctor. Its a waste of time and money.
ISSUES with financial and appointment personnel . . . was sent there because they took medicare and I informed everyone multiple times i was loosing my insurance and being put on medicare. Then they randomly billed me saying I dint have insurance they took. So they canceled an important appointment and told me I had to transfer. The doctors were nice though and treated me well.
The nurse and the practitioner were amazing! Hospital was clean and quick with getting me out the waiting room.
Dr. Vogel is a skilled surgeon and caring physician! I have received excellent care from him and his staff.
I wish I could give a negative 100. ABSOLUTELY DISGUSTED WITH THIS PLACE!! I was not the patient but my sister was. PLEASE RUN far away from this practice as quickly as possible. Being in the medical field and hearing her talk to me about her appointments was extremely heart wrenching. Absolutely no empathy! Its obvious they do not know how to talk to patients who are educated and want to labor and deliver THEIR way nor do they support mothers who want to let their body go into labor naturally. They sure dont like being asked questions since they obviously interpret questions as challenges. Trying to induce a 39 week first time mom with absolutely NO medical problems and an UNcomplicated pregnancy is absolutely ridiculous. And when she questioned the induction she was met with attitude. The lack of empathy and compassion shows!! They do not care about the patient. She said numerous times she felt bullied and felt like a piece of cattle being shuffled through the motions. I happened to be there for her delivery. And let me tell you it was a NIGHTMARE! DO NOT LET DR. MCLEAN AKA DR. KEVORKIAN touch you!! She is an absolute hot mess in the delivery room and she is the reason my sister had a post partum hemorrhage. She did not properly repair her and let the next doctor coming on to find her botched repair. My sister had to recieve blood products due to Dr. Mcleans lack of attention to detail. Please do your research and run far from this practice! This office doesnt support mothers. Why become a doctor when you have no compassion? Why become a doctor in a profession that brings life into the world when you obviously can tell as providers they have become complacent. I pray that no first time mother has to endure what my sister did. She had an idea in her head for a wonderful birth experience and it was shattered due to the lack of empathy and support. Please ladies.. future mothers... RUN AWAY!
I’m not sure why people are giving this clinic bad reviews. I went here throughout my entire pregnancy and every doctor and staff member that helped me was wonderful. Always greeted with a smile and made me feel at home. I now have a healthy baby girl and will continue to get my care through them for future pregnancies.
Today I had a appointment and it was not a great experience at all. The doctor was not concerned about what I had going on she wanted to tell me all these other things that she would do not what would I like to do. Very rude I ask her to leave to my visit today pointless.Doctor Amanda LaBenne I don’t want to ever be seen by her again I’m sorry to say this but u got to be professional
Have been going here for 3 years for annuals & the staff and Dr. McLean are great. Their new office is super nice to boot! Paperwork has gotten easier with their kiosk and it is easy to make appointments online.
I was very impressed by my Dr. She was very nice . I will be very proud to come back! Thank you.
Really glad I went back for a second opinion. Dr. Hall was fantastic. She came in prepared, explained my options well, and I feel much better about a path forward.
Nurse Trisha and Dr. Gore are the most patient, kindhearted duo. Their compassion allowed me to have a great experience with a procedure. Id highly recommend.
All I can say is RUN far far away from this place! I put my trust in them as a first time mother & I am so disappointed. No female should be bullied in to decisions about their own health care & that is how I felt each time I visited this office. They care about their bottom line & that is all. Any issues or concerns I had with the way that they typically do things was met with bullying by the doctors, they did not want to treat me as an individual or listen to my concerns as a pregnantt woman. They do it their way or no way, do yourself a favor and find a place that actually cares about the patient & not the profit. This place isn’t it!!
Short time with doc and have to wait 8 more weeks to find out what’s wrong with me. Don’t know why it would take 8 weeks to get ultrasound appointment. Disappointing.
If I could give them zero stars I would. I came here around 11 weeks when my regular gyn couldn’t see me anymore since he doesn’t deliver babies anymore and had the WORST experience ever. I mentioned issues I was having and they brushed it off and every doctor I saw was clueless as to what was going on with me. I got a voicemail around 23 weeks saying my enzymes were off I needed to go to the hospital that day and possibly deliver my baby, scary right?! So I get to the hospital and they said they had no idea what I was talking about so I played them the message and put me in a room. Vogel came and took more blood and said yeah idk why they’re up but you can go home just need to see a liver specialist.... I also did a urine sample that same day and found out when I had my son at 36 weeks my protein levels were high and should’ve been told I had preeclampsia then which was why I ended up getting induced. I also had gestational diabetes so I went to A high risk doctor too. They told me I wouldn’t be able to carry my son past 37 weeks and 3 days after that I had an appt here and Gore said they were going to schedule me to get induced at 39 weeks, I was miserable, swollen and told her what the other doctors said and she was just like eh no you’re fine, a week later 36 weeks I got sent straight to the hospital from the high risk to get induced bc of my BP which was high most of my pregnancy and wilmington health never acknowledged it. These are just the more major issues I had, there was plenty more. Literally the worst place ever.
I have never had an issue with this office, I loved my experience with my last pregnancy that I am now coming here for my 3rd. the nurses are also so nice and helpful with anything questions and I havent met a doctor here I didnt like! would recommend this office to friends !
Danielle is the best NP. She listens to me and we develop a plan together. I have never had such a caring healthcare professional ever.
Today I got the third phone call in a row to reschedule my appointment because they overbooked the doctor by 9 patients! I am 35 weeks pregnant and they have tried to reschedule or made errors with about half of my appointments. I have never had such a terrible experience with a healthcare provider. My GYN is at the Mayfaire office but I work near 17th st and have gone there for all my OB appointments. To say it has been awful would be an understatement. This is mainly due to my constantly having to reschedule my appointments and the attitude I get from the front desk staff who just constantly text on their phones and act like youre inconveniencing them. They say you need to see all OBs because you dont know who will be on call but they reschedule most my appointments so I still havent seen about half of them. It has been a hard and truly stressful experience for me as a first time mom. If I could switch providers now I would be unfortunately its too late in my pregnancy. I am honestly concerned about whether or not a physician will be available to deliver my baby at this point.
Dr Hall is so reassuring, caring and - most importantly - really listens.
Beyond horrible care. I had a doctor completely mistreat and downplay serious pain. The staff is extremely rude and uninformed. Everything they told me to do insurance wise for my birth control prescription was incorrect. I spoke to over 5 people through my insurance company and they were appalled at Wilmington Healths instructions. If you need them to do anything to assist you they will refuse and tell you to do it yourself even if your insurance requires the doctor to be the one to do certain things. Misty specifically is extremely rude and unprofessional. She called me over 6 times in 30 minutes when I was unable to answer a call.
Love Dr Carroll! She listens with interest …is kind and sympathetic to your issues. Offers advice and options.
Angie King and her staff are amazing. It was my first visit with her. She was professional and really connected with my concerns.
Over the years since I moved to Wilmington I have been to 3 different OBGYN and I have to say I like this office the best. The pap smear was done so gently and quickly that I did not even feel a thing (and I normally am uncomfortable and have discomfort) Dc. Caroll is evidently concerned with womens health and proactive preventative care. As for the nurses they have been polite and amicable and the nurse that takes blood is simply the most gentle I have ever crossed paths with. They also helped me extensively deal with BCBS in order to obtain medications I needed but the insurance company would not cover.
The staff was very friendly. It was my first appointment with Marly Reich and she was absolutely AMAZING!
I came in 15 min. ahead of my appointment as directed and sat waiting for doctor for an hour. Staff was friendly and professional. Hate the kiosk check in which felt very impersonal.
Love Dr. Parker and her team. Very attentive, knowledgeable and caring!
The only reason this place is getting one star is because their nursing staff was very nice to me, even though it was obvious that I was not happy with my OB/GYN, Dr. Vogel. I went to their office for the first time in May because of abnormally heavy bleeding that Ive had from endometriosis for the past 20 years. Ive been on birth control for the majority of the time because I did not trust IUDs. Sixteen years ago I had a D&C which included using a spoon to burn the lining of my uterus in order to slow the build up. When I discussed this with Dr. Vogel, he asked how that procedure went..I said great..that it slowed the bleeding for a while. He says Well we can certainly do that again.After the procedure at the end of August, I found that my recovery was easier than when I had it first done. Dr. Vogel talks me into an IUD, I have the implant done at the end of September. I have heavy bleeding for the first few weeks and then it subsides. Fast forward to the Saturday before Thanksgiving and I start bleeding heavy...passing large clots. After this goes on for 10 days, I call their office asking why this is happening. Dr Vogel calls and leaves a message on my phone saying Well the next step is to do the ablation. Excuse me? I thought that was done in August?I just came from an appointment with him to discuss the mixup in which he tells me..I have the consent form you signed here and it says D&C..not ablation. How the heck am I supposed to know that those two arent done together. Then, when I reminded him of our discussion in May, he says I wouldnt agree to that because I dont do repeat ablations. Then maybe you should have said THAT instead of..We can certainly do that again. If he had, I would have gone to a different doctor.After our discussion he says Well its obvious the relationship has broken down. We wont be scheduling you for any return appointments. Ya Think?!?I now am speaking to lawyers.
Maggie was very nice and bubbly! She cared about my concerns and I’m thankful I got to meet with her!
The people here are good at what they do, no argument there. But the professionalism is lacking. Last I checked we lived in a free country where we are free to make our own choices. I understand, we are all entitled to our opinions. But, when my wife is called foolish, gets eyes rolled at her, and treated like a child, thats UNPROFESSIONAL. Ladies and Gentlemen, you are part of a professional health organization, it would be appreciated if you acted as such.Other than my wife being treated like she is twelve, the facilities are clean and comfortable.
I made my first appointment and was rescheduled three times because the doctor was unavailable. While I was pregnant I saw many doctors. Feels very impersonal and was told different contradicting things between Drs. When the baby was delivered I was over charged by Wilmington Health. When confronted they said it was because they quoted me the wrong global price, I dont believe that because they had to give me a quote midway through pregnancy when I changed insurance. Both quotes were the same. I have a number of stories and complaints from this place. Mistakes happen and I understand that but they seemed to be common here. I would rather praise than complain but I will take my business elsewhere next time.
I am surprised by the poor reviews because I had a fantastic experience! Dr woodfill was a wonderful doctor in clinic and possibly saved my life in surgery. The professionalism and skill level by dr woodfill exceeded my expectations and I am eternally grateful for the experience
If was very pleasant and definitely comfortable considering what my visitation was about. Dr. Heather was very helpful,kind and pleasant to deal with.
This doctors office does not care about anything except getting your money. When I asked to schedule an appt and they couldnt get me in for 4 weeks, I asked for a referral to go somewhere else and they could magically fit me in the same day! I then made the unfortunate decision to schedule my 2nd appt with them. I had to call to reschedule and they said they couldnt fit me in for 6 weeks then it would be too late to do the prenatal tests I am needing. They provide horrible service and do not care about their patients.
Bad! I saw several doctors at various branches of W Health. They gave orders, threatened if you didnt follow them, never explained what or why they were doing for you. I kept getting sent up to higher and higher specialists to no avail. For instance my main doctor Sandy Brannon, TWICE sent me to the wrong kind of specialist. In each case that resulted in a years delay in solving what should have been a minor medical problem. I asked her to prescribe a dandruff shampoo, which she did, but when I asked for a commonly used companion topical medicine she said she couldnt prescribe it without a specialist to oversee it. Dandruff, really! She didnt know to send me to a dermatologist for foot fungus. It goes on and on. Needless to say I got out of there forever.
The wait was not long and Doctor Carrol is a wonderful doctor.
They fit me in quickly prior to me going out of town and addressed my issue. Very quick assistance and help.
Very cold and unfriendly environment by staff. Even the doctors present as rushed and unfriendly. Hope to never have to see their medical staff in the future at their offices at The Point. Parking is awful.
Dr Hall and her nurses are wonderful. My surgery experience and after care we’re excellent.
Staff very friendly and understanding of issue. Dr Parker is great. I am glad she listens to what my concerns are and answers all my questions.
Love Dr Woodfill. He has the absolute best bedside manners of any OBGYN. I know several women who drive all the way from Camp Lejeune for his care. He is very professional but very kind and clearly cares about his patients. His Hampstead office appointments move very quickly, almost no wait.
As medical provider myself, I was pleasantly surprised at how helpful, friendly, and genuinely caring Ms Debra Blackwell, one one of the Nurses, was in assisting me with getting paperwork completed so I could be in Wilmington for the birth of my Grand Daughter! She is an Angel and a huge asset to Wilmington OB/GYN! Thank-you so much.
Dr Hess showed her undivided attention to me and explaining my medical situation to the best. I could not have asked for a better doctor.
Great experience with Dr. Jernigan! It was my first time seeing her and she made me feel comfortable and was very helpful and informative.
Sonographer measured wrong and per usual no one cares all we had to do with a specialist and everything because the one you employ can do her job correctly.
Just easy .. so nice and clean .. dr hall gives u the feeling she’s actually listening .I really appreciate her style .
I dont normally write reviews but I do believe negative reviews such as this one can help you avoid a mistake. After 8 months of care, WH OB dropped my pregnant wife from their care. Why you ask? Because we did not want them to dictate the care of my spouse and unborn child. The OB mandated unnecessary tests and policies citing fictitious industry practices all while threatening that doing otherwise would kill our baby. Folks, this is our 3rd child and by far our worst OB experience. In fact, we are dropping all our WH care providers because organizationally they do not provide nor care about patient centered care. Lastly, their billing dept. is atrocious. In summary, choose another provider as fast as you can before WH drops you at the last minute.
Ive had severe problems ever since I went there. The people are nice, but clueless to what they are doing. I dont advise anyone to go there even for a regular checkup. If I could give a negative star I would give a -10. Ive been in so much pain and its going on 3 months later. Seriously, visit with caution.
Unfriendly, rude, and refused to help me in any way. No human emotion from them in any way as they told me there was no way they would care for the birth of my child. I have never felt so insulted in all my life and will encourage everyone I know to avoid this practice! DO NOT USE THEM!!!
If I could give no stars I would. These people suck. All they are worried about is taking your money and lying to you. Then when you call to figure it out, the manager that apparently sucks at her job asks to call you back and you dont hear anything for over a week then when you do talk to her she tells you theres nothing she can do. I guess Ill have to pay them their bill that is messed up. I recommend no one goes here though. Its way to far of a drive for me to just be getting screwed over.
Every single person I came in contact during my appointment was just wonderful.
She was very knowledgeable and answered all my questions
Went into to had a painful cyst looked at and a male dr. Told me that it wasn’t that bad and that I’m basically overreacting and wasted his time, then proceeded to make fun of my clothes.. this place is very unprofessional and I won’t be going back
Dr. Gore and all the staff at this location have poor patient care skills. No one really listens to you. They just want to move to the next person.I leave feeling like I’m just an inconvenience to them.
Please listen to my warning and do not see Dr. Vogel. I was diagnosed without Endometriosis and had a lap with Dr. Woodfill. When my symptoms came back, Dr. Woodfill told me to go get the robotic lap with Dr. Vogel as the robotic surgery would benefit me more. At the consult with Dr. Vogel, he told me I didn’t have Endometriosis and that he didn’t want to do the surgery. He said he wanted to refer me to the Pelvic Pain Specalist in Chapel Hill and that there I would receive a lot of phsycological testing. He said my brain is probably making me think the pain is a lot worse than it is. So I called Dr. Woodfill who said yes I do have endo and needed the surgery so it was scheduled. On surgery day Dr. Vogel came in to talk to me and my family and said that he will go in and do what he can but when he finds nothing I should feel better from a phsycological standpoint.After surgery he told my mom that he did find endometriosis but it couldn’t possibly have caused all of the pain I was declscribing. If you know anything about endo then you know that even the smallest amounts can hurt drastically. He said he didn’t recommend I get any more surgery and when my mom asked what I was supposed to do about the pain, he said “deal with it”. Then when my mom got upset he said he didn’t have to talk to her and that he was doing it out of a curtesy. DO NOT GO SEE THIS INSENSITIVE MAN! Go see Dr. Gore or Dr. Woodfill.
I am so upset with the treatment i received from one of the male doctors. I went to see an OB/GYN due to the fact that I have a mass growing on one of my ovaries. Because i was a self pay patient instead of asking me if i would mind the extra expense by going and getting a 2nd ultrasound or even a pap smear. He was more worried about me being able to pay for it. When it comes to my health i do not care about cost. I will never go back and now i have to get a another referral from the hospital to go elsewhere for a 2nd opinion, where hopefully i will find another doctor that is more worried about my health than the money to pay for the adequate tests.
Dr. Hall is an excellent physician. She always listens, evaluates problems thoroughly and provides solutions.
Dr. King was kind, empathetic and patient. I cannot recommend her enough!
Staff is polite and professional. Quick response to messages through the patient portal.
Worst doctors office Ive ever dealt with. They have no clue as to what there doing. The doctors rush you when you have a true medical issue. Like they cant be bothered. I would never recommend this place to anyone! Stay very far away from this place if your looking for a good obgyn.
It’s always great seeing Dr Hall. She has good listening ears and very knowledgeable of her job!
Possitive and helpful. I have been a patient here for almost 40 years, and I have always been treated with the best care.
Had to 2 different apps in same week, only to be told I now needed to be referred out to a different OBGYN office not even affiliated with Wilmington Health, to get a consultation for a hestorectomy.
This was my first visit @ the Midtown Park at Barclay office and as always Wilmington Health OB/GYN was awesome. Anjanette King FNP-C was great!
Danielle, APRN is always so kind and smiling. She makes me feel comfortable and always very knowledgeable
Very professional and informative. Great communication. Grateful to have finally found someone who comprehends my issues.
I love this group of medical professionals! They’re kind, considerate, and compassionate.
I had a long wait and I seen the person thY was suppse lto lsee ŵas a midwife
My appointment was at 2pm and its 3:45 pm and I still havent seen the doctor. Ilking out and gettin my copay back. Screw this place. I love over an hour away and I was supposed to ve home by now
- Address:1124 Gallery Pk Blvd, Wilmington, NC 28412, United States
- Site:https://www.wilmingtonhealth.com/specialties/ob-gyn/
- Phone:+1 910-343-1031
- Fertility clinic
- Fertility physician
- Reproductive health clinic
- Monday:8 AM–5 PM
- Tuesday:8 AM–5 PM
- Wednesday:8 AM–5 PM
- Thursday:8 AM–5 PM
- Friday:8 AM–5 PM
- Saturday:Closed
- Sunday:Closed
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible seating:Yes
- Wheelchair-accessible toilet:Yes
- Toilets:Yes
- Appointment required:Yes
- Accepts new patients:Yes
- Appointments recommended:Yes
- On-site parking:Yes
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