Mercy Health Urgent Care, Western Hills

They are so nice here! They listen to you and don’t try to rush you. My new favorite urgent care on the west side! Also they are great with my medical alert service dog, Onyx :)

Im autistic. The doctor here pushed me to have a meltdown. I was already coming in and sick. I didnt understand I had to pick on aliment. Ive been treated for multiple in the past. It felt like the infection in my finger was related to the infection in my teeth, because theyre both infections. They expected me to pick one. I told them I didnt feel good. I am unable to make choices when I dont feel good. Thats part of being autistic. The doctor raised his voice at me. I dont appreciate that. I asked him nicely to not raise his voice at me, and his tone changed. But his attitude did not. I do not expect to be treated any sort of way as someone with autism, but I do expect to be treated with care as someone who is a patient. Raising your voice is not how you interact with a patient who is failing to understand and communicate while sick.

Front desk staff and clinical team were very compassionate. The doctor I was seen by was very rude and got upset because I was on the phone with my pharmacy trying to figure out what antibiotic I was currently taking at the time as to prevent reactions between different medication.He stalked out of the room and told me hell be back when Im not busy. 40 minutes go by and hes no where to be seen. I had to find him sitting down outside my door myself

Visited today for the first time. Very pleased! The quality of care is excellent. Full service facility, and very clean. Did not have to wait to get back to see the provider. Spent a lot of time with me talking about my medical diagnosis and treatment. I will definitely be back in the future when needed.

Staff is super nice and they do their best. Honestly they are the only reason I didnt rate lower.Just hate that the out of pocket is $200 just to get told you need to see a primary care physician or specialist.

My visit went well. Informative and helpful. My Nurse Practitioner was knowledgeable. Id go back to her if I ever had a physical issue.

Everyone was so polite and helpful make me feel very comfortable and safe giving my information, also things were explained to me in a way that I could understand my visit was very fast and very professional thank you again for everything.

The NP didnt spend 60 seconds with my son, just wrote for antibiotic and steroid with barely an exam. 3 months later, I get a bill for charges not allowed by insurance. Avoid, go to Tri-health up the street.

I was seen quickly, listened to, was prescribed what I needed, picked up my meds at an open Walgreens close to the center. My insurance card was on file with Mercy, I couldnt find mine.

This was my first time at an urgent care and my experience was very good. I came in Saturday morning a few minutes after they opened and was the only one there. I was taken back after only waiting a couple minutes. All the staff were very pleasant and helpful. NP named Karly was caring and knowledgeable. She examined and discussed my issue very thoroughly and wasn’t trying to rush which happens a lot at other medical facilities. She gave me different options and didn’t recommend any unnecessary tests/labs. Karly provided sound advice and made a referral to a specialist that I can go to if my problems continue, which is good for a whole year. Overall I would definitely recommend for non emergency issues when you can’t wait for your PCP and need to be seen right away.

The lack of concern should have amazed me, however it did not. There was zero since of urgency. You have 3 people sitting around and only one person seeing patients. Not a good experience. Better off going to an actual doctor or REAL emergency room at a hospital for all of this nonsense.

Their recording says open 8am-8pm.I went up there at 7:00pm on 9-29-24 and the door was locked and lights off. I called up there and spoke to somebody and she said she cannot answer to me why they were closed that she was going to pass the information on to the supervisor.

Everyone I encountered here was extremely helpful and nice. They answered all of my questions and didn’t have a long wait!

August 6, 2024Excellent service.Kind staff.Attentive and patient physician.Spotless facility!

Really nice and clean facility. I loved how caring and prompt the whole staff was. I went In explained what was going on. The Ma took me back immediately! Doctor Sanders was great! He listened and took his time accessing my situation. I would definitely go back in the future if need be.

It was nice and clean. The atmosphere was pleasant and the staff were patient and very helpful.

All the staff kept us updated throughout the visit and showed great compassion!

Got me right in, was treated with caring and efficientlyI will return if I have any urgent problems

Absolutely the best urgent care experience I’ve ever had. Everyone from the receptionist (sorry I didn’t get her name!) to the to the medical assistant (Tiffany) to the nurse practitioner (Aaron) was attentive and caring. Everyone took their time attending to my needs and I felt like they really cared. I will definitely be back for future urgent care needs.

This clinic was AMAZING! This was Labor Day weekend also. My daughter had strep throat. She has just moved to Ohio and was not sure where to go. I selected this place for her bc even though their google rating was a 3.5 I saw that the management took care to respond to not so great reviews by having unhappy people call the office to resolve their issues. I thought a place that will do this is worth trying. She had went to a DIFFERENT clinic the day before and they refused to give her medication and told her it would be better in 3 -7 days. During the night she continued to get worse. She went to this clinic and the staff and Dr. Aaron Freeman, were amazing! The wait was a bit long, but WELL WORTH IT! Thank you so much!!

I recently visited Mercy Urgent Care for a sinus infection, and I must say, it was a complete disappointment. The staff seemed uninterested and unprofessional right from the start. The receptionist barely acknowledged my presence and seemed more interested in chatting with her colleagues than helping patients.Once I finally got called in, I was seen by a nurse who rushed through the examination without paying much attention to my symptoms. She didnt even bother to take a proper history or ask relevant questions about my condition. It felt like she just wanted to get me out of there as quickly as possible.When the doctor finally arrived, I expected a more thorough evaluation, but I was sorely disappointed. She barely spent a few minutes with me, barely looked at my sinuses, and immediately prescribed me a generic prescriptionwithout considering any alternative treatments or discussing potential side effects.I had to sit and wait in a uncomfortable waiting area, only to receive subpar care and a rushed diagnosis.I would not recommend Mercy Urgent Care for sinus infections or any other medical concerns. The lack of professionalism, the rushed and negligent approach to patient care, and the overall disinterest exhibited by the staff make this a place to avoid at all costs.

Will come back.Great people who care.Nice change of what i been going tho.

My problem was resolved with a knowledgeable physician. Wait time a little long. Very busy.

Doctor took two minutes didn’t even ask questions and said he pulled a muscle.

Went on a Saturday and was the only one there. Doctor seemed very annoyed by the entire 3 min interaction. Was dismissive when explaining symptoms. Gave me a wrong diagnosis and meds that made it worse.

Very informative and comforting about the condition we came in for.

My roommate is getting over vomiting and diarrhea. I started having similar symptoms with no vomiting yet. I asked if it would be good to come in as their website lists vomiting but no diarrhea. I was advised to wait until I get better to call back. This makes no sense

Me and my son were sick so we came to urgent care in western hill (Mercyhealth). The front desk person named Ebony is very unprofessional and was very rude has no manners very disrespectful to me in front of my 13 year old son that was home from school today due to be ill this is the second time I have been in contact with this person twice and has waited on me and my child twice and everytime she waits on us She has a bad attitude rude as can be she should not be at the check in desk she was with another person today and she told the person to be quiet when she was speaking to me. Very unprofessional and should not be working in this line of work her bedside manner are awful and just down right rude and nasty mouth and attitude. Not good with people at all.

I went to this location on a late Saturday afternoon and was grateful that they were open, as others were closed. I was treated with a great deal of kindness and respect. I love the fact that they had all my medical information since my primary care is also through Mercy. I cant more strongly recommend this location.

Staff was very professional and welcoming. The Physician Assistant who saw me, knew I was in intense pain, she did not offer to prescribe me a non-narcotic pain medication or anti-inflammatory. Just told me to continue elevating my foot and provided me a plaster cast shoe which cause more pain and going home instructions w/ referral if my condition did not resolve or if it worsen.

Staff was great! Very caring, pleasant and professional. I was in and out in less than 45 minutes, which is great when youre not feeling well. Definitely recommend.

Everyone was so polite and seemed like they cared about my issue.

Quick, easy and compassionate. Thanks guys

Everyone was such sweethearts. I appreciate all of them.

The fact I work for Mercy and the patients who come into this urgent care are then sent to me in the ED because ....1. They are out of supplies2. They dont want to take the time to even suture a patient or wrap their OPEN wound up3. They just purely dont want to do their jobI had a patient tell me he just left from this urgent care and he was treated poorly and felt he didnt matter or they didnt want to even evaluate him made me very upset. Quit your job if you dont like it. I see why patients end up in the ED anyway. SMH

Very friendly!! The whole staff were very inviting! The NP listened to all my concerns and made me feel so welcome

A great experience everyone was awesome. Thank you so much, nurse Tiffany, nurse practitioner Jackie, Kendall, and the intake specialist thank you, ladies, for taking great care of me

Cozy and clean. Accepted quickly

Everyone was wonderful and explained everything each step of the way.

Only one patient in the waiting room when I arrived wait time to see a doctor was an hour and 20 minutes. Arrived at approximately 11:15 and left at 12:30.

Very professional and kind staff.

Best customer service from the doctors to the Front Desk❤️

Aaron is awesome, he was very informative and helpful to me.

Very professional and welcoming environment!! Keep up the good work.

These attitudes is ridiculous, I get being in the hood, but do you have to act like it too??!?!

Great!!

Worst service ever

Good

Very clean premises, helpful and professional staff.

10/10. Everyone was so kind and helpful.

Friendly, courteous, thorough service. Jasleen was very personable, friendly, and engaging. The medical assistant was great. I forgot her name, but she was African American with glasses, and beautifully styled dreaded hair. I would go there again if needed.

Thank you for the great attention provided with kindness and respect without distinction by nationality and race.An excellent staff, I have no words to describe the great human warmth they have, God continue to bless each one of those whoThey work in this great MERCYHEALT Hospital.

Excellent care... very professional medical staff. And the facilities are very neat and clean.