Dr. Karande and his staff were so great! They answered all of my questions in a very timely manner. I would say if you do have a question messaging in the portal will be much faster then calling the office. Although, you may really only see Dr. Karande for your first visit, your retrieval, and your close out visit after you have become pregnant. His staff is very good at forwarding messages to Dr. Karande for more in depth answers if need be. We will definitely be coming back for our next visit in a few years if need be. Thank you to everyone at InVia fertility! Can’t wait to send you guys pictures of our sweet baby when he finally arrives next year!
To begin with, Dr Karrande is a professional doctor. However, prepare to be ghosted, takes forever for your messages to be read, they don’t have kind staff at all. No phones are being answered even if you had an emergency they will not bring you in, rather go to the ER especially if you call around 1-2 because they state they leave for the day soon.Will I come again in the future, DEFINITELY NOT. I had already paid for the procedures in advance so there was no going back because they take payment up front and paid in full! Front desk is extremely rude and everyone there has a bad mood/temper. I took a really long time to decide on which clinic I wanted to go to and that is the main reason I am so disappointed. I wouldn’t want anybody that has to deal with fertility issues come here and feel what I felt during these past months. You only see your doctor once and all of the ultrasounds and blood tests are messaged back to you from a nurse that doesn’t even explain anything to you. Most of the medical assistants are very aggressive with blood draws I always have bruises on my arm, overwhelming experience overall. I also do feel like our bodies just needed a little push and I appreciate the work the doctors put in but you are not dealing with pleasant things after that. They also call over and over to collect payments two weeks before the due date which was very greedy. I always pay on time and still get calls that I need to make a payment or it will be charged interest. Pregnancy results are sent to you via message no calls to support your emotionally.To anyone seeing this, if you are a person that is extremely patient and have a strong heart and is willing to put yourself through lots of stress and frustration, plus having people not respect you or you simply don’t care try it out but there is no going back because your money will be taken ahead of time and there is no refund if you decide to not proceed with the procedure.People of the clinic, shame on you for scaring patients away, especially patients who are devastated by their situation. Humanity is officially gone in this world.
I went here after losing a pregnancy with FCI, and Dr. Karande and his staff were beyond amazing!!! Unlike with FCI, I didnt feel like cattle. The staff was always so nice, and I felt like I was kept in the loop throughout the process. My son is now 8 months old and I wouldnt go anywhere else for our next baby. Fertility treatments are never fun, but Invia at least makes the process feel manageable. Cant recommend enough!!!!
I cant thank Dr. Karande and everyone at Invia enough for the incredible care and support they gave us. Going into this we knew that nothing was guaranteed, but from our very first visit, Dr. Karande was straight to the point, knowledgeable, and clearly knew exactly what he was doing. His approach combined with his deep expertise made the entire process straightforward and less overwhelming.The whole team of nurses, especially Patty, were amazing. They were always there to answer questions and provide encouragement. Thanks to Dr. Karande, Dr. Klipstein, Dr. Pushek and his team I am now the proud parent of two wonderful children.If you’re considering IVF, I highly recommend Dr. Karande and Invia. Their expertise and dedication made a huge difference in our lives, and we are forever grateful for everything they did for us. Thank you!
I had a wonderful experience with InVia. My OBGYN actually recommended me to this clinic so I reached out and got a response very quickly. My main doctor, Dr. Karande was wonderful throughout the entire process. I also had the pleasure of working with 2 other doctors for other procedures and they were just as great as he was. The nurses, phlebotomists, embryologists, and the front desk staff were very friendly to me and my husband always. Ive never had an issue with anyone and felt very welcomed and taken care of. Communication through their portal made it a lot easier for my schedule as Im not great with back and forth phone calls. The staff is always responsive, Ive never had an issue. I also accidently went to the wrong location for one of my tests and they were so nice and was still able to fit me in at their busy location. I would definitely recommend this place to anyone struggling with fertility.
Invia is by far a 10 star facility. All of the providers are knowledgeable, informative and supportive. We had the pleasure of working with Dr. Karande and fully trusted his guidance in our care. He truly wants the best outcome for you and is readily available through the portal with any questions.Dr. Puscheck did my egg retrieval and her tender care was something I really needed that day.Infertility is an emotional and physical rollercoaster, but I am blessed to have been taken care of here. The nurses are such a strong team and full of support. At each appt, they were always smiling and wanted to make sure I was okay. Lastly, the front desk - you are fantastic. Thank you to EVERYONE at Invia for being there for my husband and I through this journey. You are part of our family :)
Would I go to Invia again or recommend them, I’m not sure. I’ll start off with the fact that I’m forever grateful to have their help to get pregnant, however, I think the process was impersonable. I had never done this and had an initial call with Dr. Karande. He explained things at a high level and then his staff asked for commitment to move forward. I was hesitant and finally got a call with a nurse, who went over things, step by step. I had to write the steps down, instead of being provided a document.After that, all “instruction” and appts were communicated through the portal. The instruction was little on what was taking place in my appts. I usually found out by having the techs tell me when I got there. The techs were nice when I was there, but outside of that, it was email us through the portal and you’ll get a short/rushed response back.After they did confirm the pregnancy, they said congrats, but again didn’t know what was next. It ended up being quick ultrasounds every week. No explanation for how long these were to continue or why weekly. I ended up cutting the ultrasounds at I think around 10 weeks, in favor of my gynecologist, as I felt like I was much more informed. I’m glad I did also, as the excess ultrasounds cost hundreds of dollars into the new year, due to my deductible restarting, with no warning from the office.They tried coordinating a wrap-up call with Dr. Karande after the cutoff, but dates got skewed and it was missed. They didn’t bother to try to reschedule. Not that it mattered as I didn’t talk to him throughout essentially the full process.All in all, really loved the techs, especially the lady in their Crystal Lake location. Outside of that, I felt lost a lot and had to advocate for myself. Also, the Hoffman Estates front desk girl is so unfriendly and cold. You walk up and she just stares at you. No hi or anything. I learned to just tell her my name, no response, and then a minute later she would just say, take a seat.
Amazing team! Great people, friendly, knowledgeable and easy to talk to about everything. We have been through a lot of ups and downs and Dr. Karande and staff were always so compassionate and caring towards us and this process. They have shown me flexibility with my appointment times to align with work timings. Thank you for being so special to all of us!! The online portal thing is so efficient and convenient way to connect with nurses and doctors to resolve questions/concerns promptly. We and Family is so grateful that we choose Invia as our Clinic. I would recommend them to anyone looking for any help with trying to get pregnant!
We started with InVia in 2021. We had a wonderful experience working with Dr. Karande and the other doctors we encountered in the practice throughout the process. The nurses are also phenomenal. We had some unexpected issues throughout our journey and the staff was amazing in helping us navigate not only in coming up with a new medical plan, but also in the mental and emotional toll the entire infertility journey can have. We welcomed our baby boy in June of this year. We are forever grateful to InVia and look forward to returning to expand our family in the future.
Dr. Karande is great and very informative during the whole process. We were fortunate enough to have (now) 3 pregnancies with InVias help. The staff is very nice and helpful and make the whole process easy to go through. Also, a huge thank you to nurse Nancy! We are so grateful for Nancys help and compassion throughout our time with InVia during all of our pregnancies!
I can’t speak highly enough of Dr Puschek and the team here at Invia and I am so, so happy that I found them. Unfortunately, I had the experience of going to a different fertility clinic prior and had a horrible experience so I was skeptical I’d find a clinic I could trust.The nursing staff, front desk, phlebotomist and ultrasound techs are all wonderful! Id love to call them all out individually but they truly made me feel comfortable and cared for, they treat you like family. The vibe in the clinic is professional yet calming and it’s clear that the staff and providers communicate well.If you’re looking for the best care team to support you on your fertility journey, this is it!
When we came they greeted us nicely and gave some papers to fill in which we did. Then I did required analysis and turned the in.They send the results to my doctor but they never got to me, although they have my email. That’s not what I expected.
We’ve struggled with infertility for 7 years and have been to many places and nothing compares to Invia Fertility. I’ve had nothing but a wonderful experience with Dr. Karande and his staff. I felt like a patient and not just a number. He took one look at me after reviewing my records and said I’ll get you pregnant before Christmas! We welcomed our healthy and beautiful baby girl April 25th 2023 all thanks to Dr. Karande and staff!
They are terrible to work with! They have the worst communication Ive ever experienced in a medical office. You cant call and talk to someone. You have to do everything through the portal first. On the rare occasion you can get someone on the phone they are rude and unsupportive. Infertility is complex enough, but to have a medical team that provides no value just makes it worse. This is our third clinic in multiple states. The other two were fantastic. This one is terrible. If we hadnt already paid and started treatment, we would go somewhere else. If we didnt already know how infertility treatments worked, we would be confused and lost right now. If this was the only clinic someone ever went to, I feel so sorry for their experience. There are better providers to work with!
Starting with the staff, I have never met more attentive and empathetic people ever. The doctors are only a message away and was really easy to work with. This is a tough journey but the people at InVia Fertility sure makes it a lot easier. Special thanks to Dr. Karande and my Phlebotomist and all the nurses who have been there to answer all my questions no matter how trivial they sounded. Thank you for all your help.
I must say I have only met one pleasant phlebotomist here out of all the workers. The rest of the people here are not acceptable. Although there were many people at the reception desk they still talk and make you wait.Furthermore, I had to get an ultrasound and the nurse told me to first use the washroom for a urine sample. She had a very cold demeanor. After that, she gave me a gown so that I can get an ultrasound. She then told me that she’ll come back when I was dressed in the gown. She came back made a quick three knocks on the door and when I said I wasn’t ready by then she was already in the room. That was very discourteous of her.Also, whenever my husband went to the office they were never welcoming at the receptionist desk. This is a emotional process for many women having to come to fertility offices. And I know from working in a specialty pharmacy how expensive fertility medications and services are. We all deserve to be treated with respect. We are more than just a number and a paycheck for the many people who work here! We are people. If you don’t have bedside manners don’t work in this field. This is unacceptable.
The Doctors, nurses and staff at Invia Fertility are all incredibly amazing! Everyone is so caring and understanding during this difficult course of infertility. They make you feel like family. We worked mainly with Dr Karande, who is wonderful and very compassionate. We had surgeries and other procedures with all the Drs there as well. We had a wonderful experience working with everyone on our journey to become parents. We cant wait to continue this journey with them with our next baby! I highly recommend Invia Fertility!
Dr Karande and his team are really the best! They are attentive and caring and really get to know you. The nurse at the Crystal Lake office is my favorite, she remembered who I was from the day I started going over there. This team really does care and want to get you pregnant. I did 3 rounds of IUI and my first round of IVF was successful. The doctor met with me between IUI and IVF to discuss options and what to expect. I wouldn’t currently be pregnant without them!! I am so grateful!!
Thank you to Dr. Luu and all her staffs that were able to accommodated my crazy long drives making me constantly late all the time for my appointments. Me and my husband appreciated all of your efforts and time. I couldn’t be happier and was so happy to have embark on this journey with all of you! You made my journey to success a great and memorable one. I couldn’t be happier!!
We are so grateful to Dr. Klipstein and the entire Invia staff for our two beautiful babes. While the IVF journey is not one anyone would ask for we’re so glad we found a clinic willing to answer all our questions and guide us through such an emotional time. We weren’t sure we would ever be able to get pregnant and getting these two positive tests has changed our lives for the best thanks to Invia.
Dr. Karande and the whole staff at Invia Fertility have been wonderful. He is a great doctor and caring individual. He helped me get pregnant with my first child, and I am currently pregnant with my second. He was able to make adjustments for my treatment plan with my second child based on how my body reacted the first time around. This really helped make the process smoother for me. The nurses and techs are so friendly and caring, and were always willing to answer any questions I had. I’ve also had experience working with Dr. Klipstein and Dr. Puscheck for procedures. Both doctors were very nice and took good care of me. I can’t recommend this practice enough. They are so understanding, professional, and supportive. Everyone at Invia goes above and beyond to support you through this journey.
We struggled to get pregnant but had success with IUI when living in Denver. When we moved back to IL I was nervous that we wouldnt be as successful here. Our insurance lead us to Dr. Karandes office. We were fortunate to have our insurance cover most of our treatment. He started us with IUI and noticed that my body was not responding so instead of making me suffer through failed rounds we began IVF. (I have PCOS) did one retrieval and was very successful to have 7 embryos make it to day 5. We went through with a Frozen transfer in October and right now (June 18) I am sitting home with my son who was born at 39 weeks 1 day. I am extremely grateful to Dr Karande and his team. I started in his office on June 14 2022 and my son was born June 17 2023.
I can’t say enough nice things about the staff in Rockford, especially nurse Courtney! She works so hard seeing everyone by herself for monitoring appts, they are lucky to have her!!
I had a great experience with Invia Fertility. I have been with Invia for two years with unexplained infertility. Dr. Karande is very knowledgeable and took excellent care of me along with all of his staff . The nurses and ultrasound technicians are overall amazing! They checked in after my egg retrieval and after finally getting pregnant , nurse Kim S. even called to congratulate me - it was so sweet! Monika N. always asked me how I was doing and checked in on me. Kim S. ultrasound tech comforted me during one especially difficult appointment for me. The staff is quick, efficient, and their office is run well. I also was treated by Dr. Puscheck who was so nice, I loved how she explained everything during my transfer and showed me all the details on the ultrasound. Dr. Karande again is very good at what he does. I am at high risk for OHSS , he was able to tailor my treatment so that I had many eggs retrieved (28) and still be safe. He is very direct and to the point so if you want someone more touchy feely, one of the other doctors might be a better fit for you. He is always available to answer your questions and I just wanted to get pregnant so I didnt mind his direct approach. He listened to my husbands and my concerns and I never felt pressure for next steps. He presented the facts , his recommendation, but ultimately he respected our thoughts and wishes. I highly recommend Invia and good luck on your journey!
I have been a patient of Dr.Karande for almost 2 years. They have been incredibly professional and kind. The nurses are phenomenal! So caring and sweet and made even the toughest of times easier to bare.They respond to all questions extremely fast through their portal system and provide test results same day.Special thank you to the amazing sonographers Kim, Monica and crew for being my rocks through the happy and sad times! Dont know how I would of gotten through some of it without your up beat positivity and caring natures helping me through.Amazing nurses Dani, Johanna,Patti and crew! Always making me smile and answering all my questions no matter how silly I thought they were.As happy as I am to be graduating and moving onto a regular ob for the remainder of my pregnancy I will miss the whole team!Thank you so much for making this difficult journey so much easier! Will recommend to anyone whose struggling to conceive.Thank you again!
Dr. Klipstein and the staff at Invia were absolutely amazing and I can’t recommend them enough for fertility treatment. We received a tough diagnosis and were given a low likelihood of being able to conceive without donor eggs. Dr. Klipstein recommended an injectable IUI cycle and I miraculously responded better than expected to the medication. When it became clear that proceeding with IUI was risky for multiples, Dr. Klipstein recommended we try to convert the cycle to IVF. Insurance miraculously approved the switch mid cycle and we retrieved 3 eggs (we only anticipated 1 based on my diagnosis). All 3 fertilized and 2 developed into the highest grade blastocyst. We did a fresh transfer with one and though I had only 20% chance of it working because of my diagnosis, the transfer took and now I’m 16 weeks pregnant with our miracle IVF baby! We can’t thank Dr. Klipstein and her kind, empathetic, and scientifically informed approach enough. Every step of the way she guided us with expertise, education and compassion and made the daunting journey to healthy pregnancy possible. Also a huge shout out to the nurses (Dani and Patti especially!) who helped us in some of the hardest times and were always quick to respond to any and all questions we had. We’re so glad we went to Invia and will be back when it’s time to transfer our second little embaby!
Dr. Karande and his staff have been very helpful. I am currently 11 weeks pregnant on my second transfer and I cant thank him enough for going above and beyond to make this happen! I wish I could stay there until I give birth because they are very nice and reliable. I highly recommend InVia if you are planning to start your own family. :)
Everyone at InVia are so wonderful! I remember my first appointment and basically finding out that IVF was really the only option for my husband and I. I was shocked at how calm I felt. I had my plan to start after the new year with InVia and it all went so quickly and smoothly. The front desk staff was always so welcoming, the nurses were always so helpful, and the Doctors so compassionate! I am currently expecting our first in about 8 weeks and I am already planning to go back next fall to start for number 2! Thank you Invia!
Fantastic clinic with very attentive staff. Nurses are all phenomenal and respond quickly via online portal. Underwent IUI and IVF with Dr. Karande. All questions answered throughly - very compassionate doctor with realistic expectations regarding outcomes. Easy access to appointments - they were able to accommodate my work schedule. Numerous satellite clinics for lab draws/ultrasounds.
I did research and saw the high reviews and decided to go to this clinic. In my opinion, they are only interested in making money. They do not follow up. I have had to call everytime after going info test to find out the results and they still have not shared with me what happened. When you call the nurses will never give you an answer, even for a simple question but ask you to make an appointment with the doctor. I believe they order more tests than needed and when I asked they were doing the same test twice they said they will continue to do that test every single visit, in speaking with another doctors office that is not standard procedure or needed. I then asked my insurance company about the high charges and even they agreed and put a cap on it. Be careful.Also the website FertilityIQ is connected with these clinics and they only show positive reviews. Its better if you can go to another source. Yelp is more reflective. Lastly, they need to clean their bathroom it was pretty disgusting every time I went in and gives me the creeps when I see this at a doctors office especially.
I had the greatest experience at Invia! From the careful planning and suggestions of Dr. Karande, to the amazing nurses and staff who answer every question! They are quick to respond through the portal and always a huge support as you journey through the fertility process. I appreciated Dr. Karande’s honest feedback and thoughts on various cycles. After 3 rounds of IVF, I “graduated” today and am so blessed to have had Invia in helping create our little miracle! While it’s so excited to be moving on, I truly will miss the weekly appointments and support this office provided us. Highly recommend!!
Dr. Karande and the whole staff at Invia Fertility have been wonderful. Dr. Karande is a great doctor, and we have been blessed with our sweet baby girl born on 4/22. We can’t recommend this practice enough, the whole staff is great. I highly recommend InVia if you are planning to start your own family.
My husband and I had a great experience with Invia Fertility. The Doctors and staff were amazing with the entire process! It’s unbelievable how a group of wonderful individuals can become so close to you and before you know it, it’s graduation day! Personally, thank you to the nurses especially Dani! You all been so wonderful with all my concerns and getting back to me so fast! Made this process so easy! Ultrasound Tech, Kim! I always looked forward to my ultrasounds because it was always so comfortable with you and the information/knowledge I’ve gained during each session is amazing! Lastly, Dr. Karande and Dr. Puscheck, thank you for all you’ve done for our family!! Your work does not go unnoticed!! Once again, thank you all and see you soon again for baby #2!
The below review must be fake. Because Ive literally just walked out of there in tears. Dr Karande is awful hes in it obviously for the money not patients. I called Julie the office manager...I had to ask her to apologize for my experience. Not only am I paying lots of money but I have the dr treating me like a number and not a person. Infertility is already difficult I was appalled n disgusted by the entire staff!!!
Dr. Karande, along with all the other doctors, nurses and staff, were incredible. The staff understands how stressful treatment can be and you can sense they truly care about their patients. The idea of treatment can seem overwhelming, but trust the doctors as they know what they are doing. My husband couldn’t attend some appointments/procedures due to covid, and the staff made sure I was still well supported.I’ve never seen an office run so efficiently while still attending to every patients need. I highly recommend them!
My wife is 9 weeks pregnant, and we will be forever grateful to Dr. Karande and his amazing team at Invia! After trying to conceive for 2 years, our first IVF cycle (frozen transfer) was successful! We feel extremely blessed that our insurance helped to cover many of the costs, and we are planning to return to Invia to transfer additional frozen embryos in the future! The mobile app made it easy to message the staff, nurses, and the doctor with any questions we had, and they always replied quickly! I’m extremely impressed by the IVF process and the medical technology available at Invia! I would highly recommend this fertility clinic to friends and family! Thank you, Dr. Karande!
Dr. Karande and the Invia team made our dreams come true! Their selection of Egg Doners was outstanding, which saved us a lot of money from having to go to an outside Doner Agency. Their Patient Portal is their main communication tool, which took a few weeks to get used to. However, now we are very glad that all of the communication is documented. We can make a scrapbook for our little one so he knows the story of how many people helped bring him into our lives!
My husband and I had a wonderful experience at Invia Fertility! From Dr. Karande, who made us feel validated and heard every step of the way to the amazing staff who was always accommodating with any questions or concerns. Thank you Invia Fertility for helping us make our little miracles! - Eric & Christina B.
We had a wonderful experience with InVia fertility, and conceived our son (now 8 months old!) after our first round of IVF. Dr. Karande was very straightforward and explained our options, along with providing the likelihood of success with each option. After struggling with infertility for three years, we appreciated the straightforward approach. Though straightforward, Dr. Karande is a kind man who cares about his patients’ outcomes. The nurses were AMAZING. They are so supportive and knowledgeable and are truly rooting for you.We will be back when we’re ready for baby #2!
We were so happy with the overall service and result we got from the invia fertility. Dr Karande and his all staff were tremendous, professional, compassionate and caring. Me and my wife had been trying for a long time unfortunately with no result. We were so lucky that our insurance sent us to this place. After the initial tests everything looked normal but our infertility was unexplained. Going through this journey we knew that it was gonna be a roller-coaster of emotions and a very challenging time. After you put so much work in, you make so many sacrifices, you take so many shots, so many medicines in order to set yourself up for success and you end up with 3 failed IUIs and a failed IVF we certainly felt heartbroken, emotionally and physically exhausted. But Dr Karande always pushed us to never give up and always reassured that this moment was gonna come soon. Long story short, our second attempt with IVF was successful and we were blessed with a beautiful baby boy!!I cant thank enough Dr Karande and his whole staff for being so caring, compassionate and supportive of us. When we had 99 reasons to give up and 1 reason to believe in , we kept pushing and here we are with a gorgeous baby boy.Thank you invia fertility and Dr Karande for making our dream come true!!
Dr. Puscheck and the staff at Invia Fertility make you feel welcome and calm while starting the stressful and nerve wreaking journey of fertility treatment. They are very attentive to their patients and respond to phone calls and messages on the patient portal in a timely manner. Will definitely be going back to them for baby number two.
Dr. Klipstein and the InVia staff exceeded my expectations. Not only were the several locations convenient, but I was always treated perfectly- everyone was so patient and understanding. I also never had to wait very long to get a response back. Dr. Klipstein was so sweet and caring throughout the entire journey as well. The best part was I get pregnant very quickly under their care!
I HIGHLY recommend Invia Fertility! Dr Klipstein and all her staff made this emotional experience as easy as possible. Not only did they walk us through everything step by step, but they were so compassionate with with our entire journey. They took the time to answer our questions promptly and thoroughly, and really gave me a sense of ease. Everyone there showers you with positivity and encouragement and gets you so excited for the next step! After all that, they were able to get us pregnant very quickly! Anyone going through infertility should absolutely choose Invia Fertility!
I had been a patient for a year. Dr. Karande did not find out the simple reason why I was not conceiving. He kept pushing for IUI and IVF. We did timed intercourse and 1 IUI. Absolutely hated it and your SO is not even communicated with. They are ignored because they are not THE patient...odd when you are trying to make a family. Thanks to the pandemic, it gave us time for a pause and second opinion. We went to a different RE doctor who immediately found that my thyroid levels were normal, but too high to conceive.. Within 6 weeks of starting the medication, I had a positive pregnancy test---conceived naturally. I looked back into my charts to 2016, the TSH level has always been above 2.5! It was 3.6 with him! Even if I would have conceived under Dr. Karande, I would have lost the baby. I recommend that you go somewhere that treats you as a person (not a number), where your husband is treated as a part of the process and not as an intruder, see a physician who will holistically look over you, and someone who can think past your great health insurance benefits. There are other RE doctors in the NW burbs. I recommend that you see them!
Check only one star reviews, most if the 5 stars are fake. They changed their lab to some fraud non reputed lab reprosource. Lab intentionally will bill wrong to your insurance company so that they can charge out of pocket large amounts. No matter how many time you call lab they will not correct claim. And invia takes no responsibility even though they know billing was wrong. because they take big commissions from that labWith poor service in their facility, They work with personal labs.This is just a fraud business. I would recommend everybody should report this business to BBB . These people are just fraud
Dr. Klipstein always made me feel taken care of and like we were moving forward. And good news we got pregnant pretty quickly while working with Invia! I 100% recommend.
The nurses are fabulous and really keep this place going! My husband and I were a part of the case study and unfortunately it did not work for us. Four months after our failed attempt we are getting bills from Reprosource who is their outsourced lab of choice. After we confirmed that all bills were taken care of and we could move on and start to heal we are still receiving bills from September of last year! After calling invia they said this is correct and have no control. I would say finding a better lab to outsource would be a good start. Reprosource has TERRIBLE reviews and customer service. Feeling very disappointed we spent so much time and money on a place that can’t get their act together.
It was my wifes and my first experience in this treatment and after I was just told how your staff talked to my wife you should be ashamed of yourself. I normally would put the individuals name out there but Danielle you need some customer service and sensitivity training. Have a little compassion on the phone. I dont care if its close to quitting time. You are a rude woman and my wife did not need you speaking to her in the way you did. Shame on you!
I have to start by saying, if I could give Dr. Karande a negative star review, I would. The nurses at the Hoffman Estates office are wonderful, but they cant counteract the pompous arrogant attitude of Dr. Karande. Ill spare all the details of my situation but if you, as the patient, need to lose a few pounds, he calls you out on it and refuses treatment unless you purchase and participate in his diet program. His diet program is unhealthy and unsafe, period. The basic premise of the diet can be achieved on your own with dedication and effort. I suggest staying as far away from this practice as possible!
Dr.Klipstein and all the nurses were so kind and supportive through this journey. I tried for years to conceive on my own and Dr. Klipstein was able to help me achieve that in less than a year! I would reccomend them to anyone and intend on returning for my next child.
I moved out of state, but have embryos stored here at Invia where I did my IVF in 2015. Instead of shipping my embryos to another clinic, I am flying back to Invia to do another FET. That is how confident I am in their services, and the fact that I had a successful FET cycle that has given me my daughter. I highly recommend Invia for your treatment.
Awful experience!!! From June of 2015-October of 2015 this is what I dealt with. The Dr. was so distracted that she didnt even know who I was. They ordered a specific test for me, told me I needed to have it done but neglected to tell me that it cost $3,000. NOBODY ever called me back in a timely fashion or at all, nor did they respond to emails. When I did speak to someone she was curt and almost rude. In fact the ONLY phone call I received was when I owed them money. I was in need of a doctor who was caring, nurturing, sympathetic, responsible and willing to help me. This place is NOT it! They are awful!! I would rate them a ZERO actually!
Dr. Karande is a genius!!! I wouldnt trust our treatment to anyone else. We tried a few other clinics before this and after a few meetings with Dr. Karande we could tell he knew what he was doing and the other places did not.
Dr.karande is really nice, professional and the whole office staff is good. Highly recommend for those in search of a fertility doctor!
My wife and I just had our first baby boy and were very pleased with the services provided by InVia Fertility. The staff was always available to answer our questions and the doctor was very knowledgable.
5 stars experience, will definitely recommend. Wonderful staff, friendly front desk. Everything done in timely manner. Thank you!
We finally finished fertility but no thanks to this place I recommend another place the staff is very inprofecional Dr. Karande wanted me to get a genetic test that was optional when he told them that it was not very annoying he told me withdraw that I cannot help you thank god and to its printing we found a wonderful place where everything has turned out wonderfully thanks to these printing machines we made a better decision we have more than a year and we still get bills which have already been paid you want to lose money time this would be the place.....
Waste of time and money. Would not recommend. Saw 2 doctors in 9 months and have nothing to show except for my blood work and ultra sounds that were done in March of 2019.
Professional, reliable and results driven. I trust this practice and their doctors. They helped me expand my family successfully!
Everyone here is amazing. The care they give to you makes feel safe and taken care of. I’m appreciate for our little miracle.
I think all of the one star reviews speak for themselves. Shame on this establishment.
The staff is amazing. They made a very hard journey the best it could be. I would recommend them to anyone.
Worst place worst staff especially front desk people think they working for free or they dont get pay always rude and making faces love money ... Never ever going again or recommend to anyone ...very dissatisfied with their services and staffs....
There Receptionist have a bad attitude and she’s rude. This bad for business
Keep you receipt,they charging twice for one test!!!