NYU Langone Reproductive Specialists of New York

Dr Fritz is God sent. Truly an amazing doctor who cares and loves his profession. He helped us every step of the way, it’s not easy going through infertility but having a caring, supportive and knowledgeable doctor helps a lot! He always returned my phone calls and answered all my questions along the way. Only thing I used to wish for is I had found him sooner and not wasted my time on other doctors but Gods timing and a little bit of science is what we needed :) Thank youDr. Fritz, we are forever grateful for our daughter thanks to you!

The doctor I have been working with is wonderful and provides amazing care. So this isn’t a review about her.Be aware that this office does not have an on-site reception. All of your calls will be routed to a message/call center. Sometimes they call you back, sometimes they don’t. When they do call you back they often don’t know why you called and the wrong person returns your call. If I didn’t like and trust the doctor providing me care I would take my record elsewhere. It’s the most anxious and frustrating experience I have ever had with a medical provider. And when you are dealing with these issues specifically time if of the essence, and they completely disregard that.

Its hard to put into words (much less a star rating) the gratitude and respect we hold for Dr. Sung and her team at NYU Langone Reproductive Specialists. We struggled with infertility for 2 years before we found Dr. Sung and now we have one perfect 18 month year old son and another baby on the way. Dr. Sung is the smartest person either myself or my husband have ever met and her bedside manor for such a sensitive topic is informative and warm. We met most (if not all) of the other doctors in the practice when our schedules didnt align with hers and they were all just as amazing! Not only are the doctors wonderful but everyone from the receptionists to the nurses are top notch, very kind and informative. If I could individually give every person who works there a 5 star review I would. We cant thank Dr. Sung and her team enough for what they have given us

The worst experience ever!I called for an appointment then a lady took my information and said they gonna call back in that time but nobody did. I called again in my available hours since Im working full time and another lady did the same. Eventually I was able to talk to a lady in the office and she was so rude, she put me on hold five times in less than five minutes without my consent and when I asked her why she said Im by myself here, why I asked here why you need my employer information for, she hung up the call. That was so disrespectful and frustrating, I called to talk to the supervisor to complain about that bit she tell me youre making assumptions!! thats insane level of unprofessionalism and disrespect!! dont waste your time there!

After much research on my procedure and the cost associated, I decided to go to NYU Langone Reproductive Specialists of New York and have had a very poor experience. I was incorrectly advised on the medical costs and tests associated with my initial consultation by the medical staff leading to unnecessary tests and unexpected and very expensive medical expenses. When I called regarding this matter, I have found that people have no follow through saying they escalated the situation, but then no response leading me to follow-up continuously. It has been over 6 months since my consultation and still no resolution. Also, I waited a very long time for my appointment then felt rushed through my consultation. Going to a reproductive specialists is a personal and sensitive situation and they have made it nothing but difficult.

Great clinic for a Women & men having primary and secondary infertility issues! If couples are having fertility issues then it is the place to be at.

Shes so sweet, kind, and patient. She explained everything down to the tea. I felt extremely comfortable with her 💕

I have had nothing short of a wonderful experience here. Dr. Kuokkanen was so empathetic with my history of miscarriages, and she was so kind and patient with me throughout the entire IVF process until I finally got pregnant and was able to maintain the pregnancy. She answered all of my questions thoroughly, and eased my anxiety through the entire process. The front staff as well as all of the ultrasound techs and nurses were amazing as well. Each visit, I was in and out in under 20-30 minutes. I would absolutely recommend this clinic to anyone.

We made a great decision by choosing Dr Fritz as our fertility doctor. Throughout our treatments, Dr Fritz provided the right level of information, answered our questions thoroughly and listened to our preferences. He always remained professional yet compassionate during an emotional process. When our protocol needed to be adjusted, he explained everything thoroughly and the changes he implemented resulted in a successful round of IVF. We are expecting our first baby any day now and are so grateful for Dr Fritz.

I loved my experience with Dr.Donik and her team of Nurses. It was impressive how she remembered life events which happened to me the first time when my treatment did not take. She spoke to me about changes I should incorporate along with my partner. The second time around it took now I’m pregnant with twins due in September. I would highly recommend.

Dr. Goudas is an amazing doctor. My husband and I struggled for 5 years to get pregnant. You are in great hands. 4 months after our initial consult-we are pregnant. Dr. Goudas is confident and skilled. He made us feel so comfortable and realize that our time to be parents is closer than we thought. His confidence and skillful expertise allow someone with high anxiety like me to feel comfortable and at ease. I actually ended up needing a surgery done (which was NEVER found at my other doctors with my years of infertility journey) and the next cycle got pregnant through IUI. (Dr. Goudas did the procedure). All of the nurses for blood work are thorough and sweet. The office staff/receptionists are happy to come to work each day and want success for you. All the early appointments are worth it. Our only regret is that we didn’t find Dr. Goudas and his staff sooner in our journey.

I am consistently greet by happy and kind employees. I have never waited more than fifteen minutes. This is the most efficient and well run drs office i’ve ever been to. Every single employee is nicer than the next. I feel seen and heard and am never rushed out. The Drs and staff should be very proud of themselves.

I am a patient at the Mineola office and have been for the past 2 months. There are a few things that have made me question moving forward with this office. For one, it is impossible to speak to the doctor. I have not talked to my doctor since my initial consultation despite asking multiple times to speak to her over the past 3 weeks. Usually when I ask, the nurse puts me on holdand comes back to me without allowing me to speak to the doctor directly. It is mind blowing to me that I can owe so much money to a doctor I have not had contact with for an entire cycle. I have now started a new cycle and still have not been able to discuss my last cycle with my doctor, which is extremely frustrating. While the nurses have been nice, Im constantly having to correct them about things that can be clearly seen in my chart. Often, after speaking to one nurse, they do not update my chart for the next nurse to see, so I have to repeat myself again the next call. In fact, currently, the information on my flow sheet for last cycle as well as this cycle are incorrect, how can the doctor make decisions when the charts are not updated correctly? The wait in the office doesnt bother me as much as it does some, but it definitely does feel like a factory and that you are a number rather than a human going through this heartbreaking experience.UPDATE:I was able to finally speak to my doctor. Apparently, in order to speak to the doctor youre paying thousands of dollars to a month, you need to set up a consultation, so they can bill you for that as well. As for this last cycle, my prior authorization through my insurance was denied due to incorrect information sent to my insurance company. The insurance company stated to me (in writing and over the phone) that lve had multiple lUls with this office, which is not true. Ive spoken to the office multiple times (always with them giving me an attitude, as if it was my fault) and still it has not been corrected. For the straw that broke the camels back though, I called the office to cancel my in office pregnancy test due to my 3 year old son being sick. I was told that I would be wasting the cycle if I did not come in and that my husband can watch my son. When told her that I was not pregnant as Ive been testing at home she told me I would still need to come in because the home tests are not accurate. Absolutely no empathy. Not one time did I actually feel like they wanted me to get pregnant, just that they wanted to be paid.

The doctor who has been treating me is great and I wish I could give them 5 stars.My issue is with the staff at this location. Let me start by saying that no woman or person wants to go through this hardship and staff fails to respect patients during a process that is the most difficult.My first time at this office was not pleasant. I had a medical assistant look at my paperwork for bloodwork and laugh at me. It was extremely rude and she never apologized. I ignored it because I thought it would get better; but I was wrong.Ever since then, each time a staff member returns my call, either they give me misinformation or they are extremely rude. I tried explaining to one of them that I can’t just take off work and that I do not live close to the office. She completely ignored me, gave me an attitude over the phone, and hung up on me. No compassion. No respect. This has caused me more stress and at this point, has made my TTC journey even more difficult.You would think that due to the nature of work, the staff would have more compassion for women going through this, but they don’t. They’re always bothered. They don’t stop to realize that no one wants to be in a situation like this and that each visit is not a joyful one. I wish I had something positive to say, but I don’t.I am now reconsidering ending my time at this facility and look for a new one where patients are treated with respect they deserve.

I wish I would have read the reviews before coming here because I experienced all of the same mishaps as the other women who left negative reviews. They seemed to have mixed up my chart and my husbands information with someone else when the receptionists was supposed to be answering questions and told me oh wait that’s not you. Also, when Dr. Sekatos was supposed to call me to let me know why my IVF didn’t work a different doctor called me and started asking me questions as if it were my first consultation and it had nothing to do with the call I was supposed to receive. You definitely feel like just another number when it should be the opposite as this is one of the hardest things you can go through. As I have decided to move on to another place I asked for my medical record over a month ago and still have not received anything. As always when you try to call the office it is impossible to get though. Please save yourself the heartache and go somewhere else.

This place is so poorly managed, do not go and waste your time. I had a consultation with Dr. Sung, to the extent I saw her, she is great. The problem is with the front desk and with one particular girl that draws blood. The receptionists just aren’t as nice as I think they should be considering the type of office their in. People come completely helpless and nervous. There’s no need for attitudes and coldness. The real issue for me was a phlebotomist. I go in the morning for blood work. They send me back and why on earth did I get this fool? She stuck me a million times and when frustrated, she asks ‘did you even drink water?!’ I told her I did and a lot of it. She huffs, leaves the needle dangling in my arm and tells her coworker ‘you got another one’ then PULLS the needle out of my arm. The other girl got my vein and was fine. So I get my labs back and they say that my TSH is dangerously low so they can’t do anything with me till I get it corrected. I have since checked my TSH 5 times and it’s always the same and NORMAL! Whatever happened that day, they must have switched my blood work with someone else’s. For this, I will NEVER recommend this place to anyone.

Doctors and nurses are great. But if they rely on their receptionist . Everything I call to try to schedule an appointment, no one returned my call. I had to go in person to make an appointment. I spent over 45 min today on hold on three different calls holding until the receptionist picked up to transfer me. Once she did I heard a recording telling me the office is now closed. Why didnt she just tell me it was closed to call tomorrow or Monday. Still waiting for a call back.

I highly recommend this clinic. Dr. Dondik was so compassionate during my care, Nurse Elena as well, the entire team is just compassionate and caring during the treatment progress which makes all the difference!

DO NOT GO HERE!Dr. Saketos was my first doctor. She mismanaged my results and sonograms resulting in a major error jeopardizing my cycle plan. She is totally incompetant.Dr. Goudas, while friendly, is overly optimistic but unable to deliver results.I did 5 IUIs and 2 rounds of IVF here. The office is a mess, you cant call and get through to a person which sent my stress through the roof when I had daily changes to meds.The biggest issue is that it seems like they have one template/ protocol and just push the same meds in the same doses without really interpreting anything directly related to the patient. Whenever I asked why am I being given this med in this dose, they didnt have an answer. Very much just well this is the next step of the protocol.I have PCOS and am overweight, when my first round of IVF ended in miscarriage at 7 weeks, the only recommendation I was given was to do bariatric surgery and come back. THAT IS AN EXTREME SOLUTION.I feel like they didnt anticipate it working, but were happy to take my money and run me through their system. The previous review Not one time did I actually feel like they wanted me to get pregnant, just that they wanted to be paid. is 100% correct. Dr. Goudas said himself that he was surprised when I got pregnant. That should not be the attitude in a FERTILITY CLINIC!!!!!!!

Do not go here! Never have I felt more dismissed in my life from the doctors and nurses at RS of NY (Mineola Office). My primary doctor was Dr Sung. They dont call you back and treat you like just a number. They do not care about your journey and make it more stressful than it already is. I am over 40 years old with fertility issues and once I stepped foot in this facility I felt like I was being already treated like a lost cause.They dont call you back for days even when they have the most crucial information that makes or breaks your cycle. It was so stressful knowing that they were sitting on important information and finally calling me at the end of the day when they had the results since that morning. You have to chase them down to get a call back and when they do it is very later in the day with an attitude. They made it so stressful. It was terrible. Shaneice, one of the nurses there sat on crucial test results for THREE days. I was so upset and stressed that she had these test results and was sitting on them. She could care less. I called her following up and when she finally called me back she had an attitude and was so insensitive with the bad news she had to tell me. This was one of many occasions. Another time Dr Sung called me at 6 oclock at night after knowing crucial test results since that morning. She told me it was her fault and she forget to call me. I was waiting all day on pins and needles. This was not OK! Completely unacceptable!!! I was treated like a nuisance, like a lost cause. They even let kids run around the waiting room. How insensitive with their type of practice! I even saw a couple walk out visibly upset over this.They over book and make you wait. Once I waited for two hours to sit with Dr Sung. She was always away and barely ever looked at my chart during my cycles. And when she did she came in last minute with her suggestions and it was already too late. They never once called me to sit down and talk about other options. They just kept pushing me for a next cycle.I can go on and on with how I was treated by this place but it would be too long. I just had to put my review out there. It is not fair for a patient to be treated like this. It was a terrible experience going here. I felt completely dismissed and that I was a burden on them. I wish I left them a long time ago.Thankfully my husband and I are already going for a second opinion at a new facility. What a difference! They actually really care and are professional. They call you back! (they also dont allow kids in their office due to the sensitive nature of their practice).I really wish my husband and I listened to others. I dont check yelp often but had to post about RS of NY. What they put us through has made me so upset. They didnt care or have any empathy whatsoever. They gave me lost hope with no guidance. I cant get back my time or money spent at this place but I am sure our new Doctor will take good care of us.

The medical assistants drawing blood are rude as well as some (not all) of the nurses. I had to go to this office three times because of scheduling and all three times I have had a negative experience. If you’re able to, go to the Stony Brook office. The love and care that they have in Stony Brook for their patients is phenomenal. You can tell that they are all there for the right reasons and love their jobs. Patients are there because they need help at sometimes a voulnerable time in their life. A cheerful smile and a little bit of a positive energy goes a long way. Mineola needs to pull it together.

Staffs here are always nice and patient, and all the exams and tests are always in order. Dr. Fritz gave my wife and I a lot of help, especially given that we need many extra tests. He has always been supportive and considerate for us, and things worked out perfectly!

Dr.Kuokkanen is AMAZING! Valerie at the front desk is so professional and very helpful from day one. Carla one of their MA’s is just like a breath of fresh air. This office is by far one of the best offices I’ve ever been to as far as professionalism, cleanliness, etc. Dr.kuokkanen kept me calm and at ease the entire few months that she has been following and treating me, she assured me that everything would be okay and she was absolutely right! Her bedside manners are excellent as well as her people skills. I would definitely recommend this office to anyone! Dr.Fritz is awesome also, I dealt with him only once when my doctor was out of the office and overall I’m just happy and satisfied with my experience here hands down.

Best staff and doctors. Dr. Saketos is so compassionate, kind and always displays true interest in her patients. Lynda Larose is also a favorite nurse of mine, she is always available to answer questions, emails, phone calls & she is so patient & kind. I am forever grateful for my experience with NYU Langone Reproductive Specialists.

I did not have a good experience here. My protocol was never tailored to fit me and it was extremely cookie cutter. I constantly received normal results and after I maxed out my lifetime insurance benefits I never received a positive test. I wish i would have had more guidance during this time.

Truthfully I have to say I should have went with my instincts when I walked away from this facility twice. I have to say dealing with Dr. Saketos is not easy with her insensitive, stern, and laxidaisy attitude. The nurses and front and back desk staffs are awesome. Long story short I have hypertension with medication which is controlled decently. Also I have a slightly enlarged heart valve.I got a medical clearance from both my hematologist (low blood platelets) and cardiologist to proceed with IVF. Fast forward 3 days before embryo transfer Dr. Saketos calls to say she wants an opinion from a high risk OB/GYN and thinks I should freeze the embryos if they form how they should. And also I have thought of surrogacy. Obviously none of these options were discussed AT ALL ever with Dr. Saketos. I responded I felt this was a waste of my time because why the concern now after I injected all medications and egg retrieval and not at the beginning of my request? Her response was because I read your chart with a stern voice four times. Like for what? So was my chart never reviewed before asking for authorizations from my insurance company and requesting medications? This is definitely not the field for her to be in speaking with an attitude especially if none was given. I have the right to ask questions. This is my body. I do not have any issues speaking to any doctors for precautionary reasons. One never knows one state of mind after a miscarriage and having to be told your only option now is IVF. For me that was a tough pill to swallow. So now to deal with attitude because I am inquisitive will not work for me. This is not an easy journey. To lose trust and not feel compassion and disheartening. And that exactly is how Dr. Saketos makes me feel. Now I have to figure out how to transfer my embryos from their facility to another if they form. Your instincts ARE always correct.

Very professional&knowledgeable staff! Especially the front desk staff&the nice lady who drew my blood today!Great job!Keep up the good work!I use to dred coming bc the front desk were somewhat rude when I would simply ask how long I was gonna wait for an IUI.Yeah we know it takes a while but even just time frame of how long it’s gonna take lol sure there’s a sign, though just that days time frame is helpful of how long the wait has been.&really I would only ask once I’d been there 3 hours like the sign says 🤷.Any whoo lol glad that’s in the past 🤣! No today’s appointment wasn’t an IUI so I was in and out in nothing flat lol but I totally noticed a big change in the positivity in attention and professional attitude of the front desk staff😁so thank you for that yall! Thank you to the nurse for sharing with me how she makes reminders to help her remember things. I’m very forgetful bc I have short&long term memory loss from years of electro shock “therapy”from the VA, which is why I bring my husband so that if I don’t catch what the Dr.&or medical staff says I know he will remember,&I appreciate the staff being so friendly&accommodating in allowing him2come in with me2my appointments especially during Covid. Y’all are doing a great job&I can’t wait to visit y’all for my next appointment!Which brings me to thanking the best darn Doctor I’ve ever had! Doctor Goudas!I remember in the old office in Islip there was a picture of him that said something like “have a Goudas day!”Lol I can’t remember exactly lol but it’s true.Everyday I see Dr.Goudas, it’s a Good day!He’s so nice&happy&has always treated me w/respect not just as a patient, but as a person.Not only that but he was the 1st Fertility dr that I’ve had that did a saline sonogram BEFORE we even started IUIs!The other doctors only talked about it when we had done over a year or so of IUIs and were doing PW 4IVF. Dr.Goudas did one immediately when I first started seeing him,&he found that my uterus was full of polyps!He had me go into surgery&cleaned me all out&even found polyps in my right Fallopian tube&took them all out as well!Something I had told the doctor before him to do bc I knew that it was blocked after the tests I had done, but that dr said that it put me at risk for ectopic pregnancy.🙄 so he down right refused🙄. I told Dr.Goudas about this&he said”You can get an ectopic pregnancy after dinner and a movie...”🤣 🤷he kills me yall🤷🤣he’s so truthful!No ectopic pregnancies arent funny at all, though, for a doctor to down right not do a procedure bc they think I’m gonna get an ectopic pregnancy from it?Yeah no,that’s not why they wouldn’t do it.They knew that if they did it I had a better chance of getting pregnant before IVF&then they wouldn’t get as much money out of us.Such a scam yall I’m not stupid.I saw right through that shiz lol&then they would have done the saline sonogram as part of the IVF treatment,found the polyps,cleaned them out,&who knows if they would have even looked in my right Fallopian tube&if they did look&even cleaned it out,would they have even told me they did it like Dr. Goudas did?But Dr.Goudas didn’t just tell me.🤣He showed me!Yes he showed me a video of him taking out my polyps from the inside my uterus AND my Fallopian tube!🤣it was one of the coolest things I’ve seen&beings I’m a Navy Corpsmen Vet, I’ve seen&done ALOT of cool things!I wish I could work w/him he would be so fun&educational to work w/I know his staff HAS2be learning a lot from him!But alas lol I’m retired🤷🤣 never the less I consider his staff lucky2get2work with such a knowledgeable&professional Doctor!All that time wasted w/other doctors&more than likely not getting pregnant&even having miscarriages most likely bc my uterus was full of polyps!So if u’re ripping ur ripping out bc u’re not getting pregnant,&u haven’t had a saline sonogram,don’t delay! Head on over to Dr. Gudas so he& the NYU staff can hook u right up w/one!😁Thanx y’all againVery Respectfully,Jamie GrassoNavy Corpsmen 3rd Class Petty Officer Disabled Veteran

I just received a voicemail that was not intended for me about someone’s reproductive health. It was in regards to medication dosage and follow up appointments. It was an inappropriately detailed message. I attempted to call back but went in circles trying to get a hold of an actual person who can fix the problem. I got nothing but automated system after automated system. I got in touch with the answering service and the woman said she didn’t know how to help me and that’s literally all she said. This system is broken and I cannot begin to express my absolute disappointment and disgust. This woman is not going to receive this message and I just spent the last half hour trying to fix the issue and there was no solution. Her name is Jessica and she is the victim of a broken system.

I have been going to rsofny for some times. Being there pt and now an outside monitoring pt. I go there just because it convenient and close to my office. I force myself to go to the west islip office. It Feels like you’ve enter a 198O parlor. It Smells and out dated. My experience there have never been a pleasant one, from doctors, financial team, techs etc.DOCToRS: I have seen 5 dif doctors in a period of 5 months. The only one that actually seems compassionate was the young female doctor whom recently came from maternity leave. The others either been doing this for too long and makes you feel like you are just another pt.If you are in your 40’s all they push on you is donor egg.I Had a saline sono done and was not documented and noone knew what hap to it and request that I need another one.FiNANCIAL: my insurance covered all monitoring and blood work. They billed my insurance for every visit and still charge me for a self pay fee which I had to fight to get back close to $4000.TECH: in the lil cubicle room they draw blood. I was getting blood drawn and they called another pt into the room asking name and dob. Completely violated HIPpA. I finally said something and the nurses excuse was “oh she’s new”.For they past few weeks this office has been dead no patient. Go in for an apmt and you sit there for so long just to listen to there personal conversation. Go in to sono room sit there for 10-20 min no exaggeration then I’ll walk out with paper wrapped around me asking if they forget me. Then I would hear the nurse said I told you she was in room 1. I sure they are bored sitting there all day in an office with no activities but darn it have some mercy and discretion

There is no redeeming quality to this place: neither in professional behavior nor medical expertise. Their purpose is to bill insurances so everyone involved gets paid- not to impart any professional behavior or treatments to patients.Prepared to be disappointed in many ways if you come here. The previous reviewer who called it a “factory” was not wrong.

Before my husband and I came here, we were scared. We had not had a good experience with a fertility clinic before, we did not have a diagnosis. Immediately we saw how clean the place was and how nice the staff was. We met with Dr. Trivax and immediately he put us at ease. He had us go through the necessary steps to get a diagnosis, and we did get a proper diagnosis. Dr. Trivax performed surgery on me and, after I healed, he told me that I should never have this problem again. He wasnt kidding, as we are now pregnant with our second son. We could not be more thankful for this practice. It is a godsend.

First consult with Dr Saketos. She took her time and answered any questions I had. She reviewed my medical history and told me the plan of action going forward. Very pleasant to speak with.

Office staff, nurses and Dr. Kuokkanen have been amazing and were very nice as well as patient through the whole process. Im writing this with my baby boy sleeping next to me.

Very nice staff but all very candid about how incredibly short staffed they are. Note- its already confirmed staff will be even shorter in December. . Getting someone on the phone very difficult and plan to block out a couple hours for an appointment.

Everyone was very nice and helpful. Dr. Goudas was very supportive during the entire process. Amazing team ❤️

Thank you Dr. Trivax because of you i was blessed with a beautiful little boy, after you performed an Laparoscopic procedure. Although i lossed my son for personal reasons you still gave me hope that i was able to conceive. After losing my son i immediately became pregnant three or four months after his loss with my beautiful daughter who is now 1 years old. Thank you Dr. Trivax..

Overall a nice experience, clean building, very nice staff but a HUGE problem of mine is that I am failed to be told information. I was not told what suite to go to, I was not told about any medication ivf training, you need to reach out for everything.

I would give zero stars if I could I read reviews and went here anyway well needless to say they are still charging me thousands of dollars and I only had like 2 tests we are now up to 6K NO BABY NO RESULTS I am writing as this place is a scam and wish I would have listened to these bad reviews the doctor was horrendous and is billing us 2 years later very sad

Horrible experience so far! Have us waiting like inmates in jail! This is crazy! No communication at all! Totally disrespectful!

At least have the courtesy to change the phone greetings, the opening hours was from 7am-7pm, while it was closed at 3pm, we drove all the way to find the office closed.

I came, i saw and i conquered.........i bless God who directed my path here. Will surely recommend

Great staff but after getting 10 vials of blood drawn, they lost it and have to go back

Just waiting on my little baby

I went but the doctor is very rude, she is supposed to help but I left without hope👎🏻