Dr. Masson himself is an excellent provider very knowledgeable and skilled. The office staff/model at Posterity is of concern; different people are responsible for different aspects. For example one person schedules office visits, one person schedules surgical interventions, one person receives payments. As well, be careful because the office staff is in different time zones. Christin Gardner is the only helpful office staff member I worked with. The call center and office staff model is very disorganized and needs to be rebuilt completely.Thought I would update this post. Posterity Health has continued to be an incompetent fertility provider. Dr. Mason no longer works at Posterity Health for this reason; he is now a faculty member at Miami University. 3 months after a scheduled surgical procedure we received a surprise anesthesia cost of $2400; which was not included in our original estimate. My wife and I made the decision to receive care from another fertility company.Please do yourself and your family a favor and stay away from Posterity Health.
Dr. Masson is the most knowledgeable, capable, kind, responsive and empathetic doctors I have ever encountered. He took over my case from another doctor as my case fell under his specialty, and I am so happy he did. Dr. Masson laid out the steps that we needed to take for surgery and treatment, and everything happened quickly and smoothly. He was thorough, informative, and did everything possible to make me and my wife feel comfortable. He always took so much time with us, listened patiently and answered every question we had, and it is not often you find a doctor that is so skilled and knowledgable and has such an outstanding bedside manner. My experience with him was outstanding, and he has my highest recommendation.
Dr. Masson is our hero. He is a wonderful surgeon and has a great bedside manner. We felt like he was part of our family throughout the journey and couldnt be more grateful. Highly recommended!