Reproductive Endocrinology and Infertility Clinic Kaiser Permanente Santa Clara Arques Medical Offices

Im shocked to see so many negative reviews - I have had hugely positive experiences with dozens of people in this office - Dr. Farah-Elways, Erika, Carla, the front desk staff, the medical assistants... everyone has been kind, helpful, and understanding. Ive always felt cared for and listened to. Infertility sucks, but Im thankful I was able to be treated at this clinic with this staff.

We went to San Francisco. I think the issues are a low-quality lab and poor physician oversight. We went through 2 cycles with 35+ eggs each cycle. Nothing seemed to work. The doctors blamed us. We investigated and learned that the paperwork had errors (wrong day for the trigger), the doctors made errors (poor communication), and the lab seemed to be having trouble (poor results on fertilization). Dr. Irene Moy, who runs the clinic, became defensive and scary.We switched to a real IVF clinic and they had no trouble. We did one cycle, had 35+ eggs, and ended up with 11 viable embryos. The price was about the same as Kaiser IVF. Theres nothing like going with a real IVF clinic (with good doctors and a good lab)! Even if Kaiser IVF is free for you, you should seriously consider paying the extra money and going with a real IVF clinic to save the time and physical pain.

All I can say its positive things about the Arquez facility. They know how to take care of you. All the nurses are very patient and caring. From the receptionist to the nurses they are all very kind and helpful. Made my experience very smooth. Im very thankful for them.

The doctors and facilities are good but the front desk and getting an appointment is a pain in the neck or seems like pulling a tooth.For the past 9-10 months I have called them at least 20-22 times to get an appointment and NOT ONCE (I swear!) have they picked up the phone. You are FORCED to drop a voice-mail and theyll call you back ANYTIME during that day (which is good). But theres absolutely no regard or respect of your time - if you miss their call because youre a working professional and youre in a meeting - good luck! Call them > voice-mail > cycle continues.This is EXTREMELY frustrating and STRESSFUL because some appointments are super time-sensitive for a treatment. For example -you need a blood test on one exact day; you need ultrasound on one exact day; you need IUI on one exact day, etc.Do they seriously expect us working professionals to leave everything aside and be stuck to their phones ?! They really need to build some empathy, care and respect for patients who are already stressed out due to ill-health.

Lisa Farah-Eways is a reliable doctor. She is very professional, confident, and kind. Finally, I met my daughter! Thank you to all the staff at Kaiser IVF Clinic.

Worst service, Worst Doctors, worst nurses incompetent office! They lack compassion, they treat you like you are less of human being and they are doing you a favor.They don’t answer their phone, they don’t give clear instructions.. they are just useless. Save your time and money and get different insurance because Kaiser not as good as I thought.

Worst care ever. Some of these processed (IUI, IVF, etc) are time sensitive and they take days on end to response to calls and emails. My process has been extended by weeks due to the lack of timely response. I won’t be coming here for my second pregnancy

Be careful on the LONG waiting time. It is normal to get over an hour waiting time even you are on time for the appointment. They really need improve this significantly.

One of the worst facility, no one picks up the phone, even after placing several voice mails no reply and dont bother to fix any of this issue, pathetic service.

Impossible to schedule appointment. No one pick up phones.

This place is racist.. Different color different service. Period.

This is the worst facility on the face of the earth.