Dr. Luciano was great during our babys arrival. Clearly explained some risks that could have manifested, and let us think upon & decide on our safest options. Once we were at peace on our decision, she worked swiftly to make it happen! Thank you again for your professionalism and care. Another W for 🇵🇷 🙌
I saw this provider today at celebration winter garden and this provider was talking to me in a very condescending tone and saying “that makes no sense” after every sentence I would speak. I told her I didn’t like how the conversation was going and that it felt very condescending and confusing and she got up and said “ I won’t have a patient speak to me that way” and proceeded to have a conversation about me in the hall way to a medical assistant. I work in health care and have no idea how a provider could speak to a patient the way she was speaking to me. She puts a bad imagine on Marcentels office. As a patient I’m allowed to advocate for myself and she didn’t like that. (And yes I was polite about it, as polite as I could be with someone sitting in front of me gas lighting me at 32 weeks pregnant)
I saw Dr. Luciano today at the hospital, she explained everything to me very well of all the doctors I have seen both in the office and the hospital, she has been the one I liked the best, she was very clear in explaining to me what is happening with my baby. Very direct but positive!!