Great City Medical - NYC Gynecologist

My mother and I have been patients of Dr. Grana for nearly seven years, and everything was satisfactory until the clinic changed its customer service staff. My mother has numerous health issues requiring follow-ups every three months and additional services, which Dr. Grana typically authorizes and signs. These forms are left with customer service for processing, but it often takes weeks to get them back, always with excuses. Whenever I called, it felt as though I was inconveniencing them, and this issue occurred multiple times with different documents, despite specific delivery timelines.Due to my mother’s health complications, she takes various medications. Occasionally, pharmacies do not have the medication available and require a new prescription for a similar medication. This has always been problematic because the doctor was either unavailable or on vacation, and customer service claimed no one else could send a new prescription to the pharmacy.My mother, who is diabetic and uses two types of insulin, recently faced an issue. I went to the pharmacy to get her insulin, but it was unavailable. The pharmacy technician advised me to contact the doctor for a new prescription for the same type of insulin but different brand (Saturday). On the following Monday, I called the clinic all morning, but no one answered. I had to visit in person, only to be told that the doctor was on vacation and they would send her a message. I informed them that my mother only had insulin until Tuesday.Tuesday passed without any response or prescription. I sent an email, but no one replied. On Wednesday, I called again, but no one answered. I sent another email but no one responded and tried the online chat, but they said they couldn’t help and would contact customer service to reach out to me. I requested to speak to the clinic manager, but he did not call me. Customer service eventually informed me that they still hadn’t reached the doctor, who was on vacation.Shouldn’t the clinic have someone covering for the doctor? Isn’t that standard procedure for any clinic or hospital?Today is Thursday, and I still do not have the prescription.It is evident that the clinic does not prioritize the health of its patients. While Dr. Grana is wonderful, the clinic’s customer service is severely lacking. I am very disappointed!!

Today was my first visit to the office. All staff were very pleasant and thoughtful. The level of professionalism is top tier. I feel welcomed and secured in the knowledge given by the physicians. Looking forward to making this my forever gyn office. Definitely different from the rest!

Impossible to reach!! The office wont pick up the phone or return calls. No updates on results, you have to schedule another appointment to get them, so they can charge you again! Very disappointed !

My experience with Great City Medical was incredibly disappointing and frustrating.Firstly, their communication is abysmal. The information provided over the phone contradicts what the front desk staff says, resulting in unexpected and exorbitant costs for medical procedures. They seem more concerned with squeezing money out of patients than providing accurate and helpful service.Secondly, their incompetence extended to providing misinformation about the locations of necessary services, causing unnecessary delays and inconvenience. This lack of attention to detail and disregard for the patients time is unacceptable.To add insult to injury, they conveniently fail to mention their cash-only policy until its time to settle the bill, then proceed to chastise patients for not carrying hundreds of dollars in cash. The staff was very friendly till that point and that was shadow by this lack of transparency.Lastly, the location leaves much to be desired, especially considering the exorbitant prices they charge. For the same amount, one could easily access medical care in more convenient and upscale areas, making Great City Medicals location and pricing completely unjustifiable.In conclusion, Great City Medicals incompetence and lack of transparency make them a clinic to avoid and that I wouldn’t recommend.

Very efficient...smooth and timely service.The staff was very Professional. I would Recommend this place for GC Medical over another in New York

At first it was hard getting through to Great City by phone. I soon discovered the chat. I was verily informed about everything from the costs right down to the procedure, that being examination for immigration purposes. I was kept up to date by Antony all the way up until it was time to pick up my form. The staff were very friendly as well. I should also mention too that the cost was the most inexpensive out of all the places I checked.

Today was my first visit ever .. Everything was so professional from check in to the last .. I will. Say they put nyc comdoms on the probe for vaginal ultrasounds and I didn’t like that …As well as i bled after they did my ultrasound and had to go to the emergency room do not recommend going here

I have been through a lot and not been able to care for myself for a while. Today I saw my doctor and was able to get the care started that I need. The staff made me feel human and even moved my appointment up to see me sooner. Great City Medical thank you and God bless you all.

The entire staff was very warm and friendly. I really liked the doctor. I will definitely be returning.

The staff was initially incredibly friendly and welcoming so i had really high hopes of this becoming my new gynecologist office. However, there are two very serious issues i need to address. During my sonogram, the tech pulled out a blue NYC labeled condom (the ones at college clinics) and wrapped it around the device used for inter-vaginal sonograms. I am highly allergic to latex and have now been experiencing symptoms of allergic reaction days later. I was not asked if i had any allergies, nor was i asked if it was okay to use a CONDOM as a sterile tool for gynecological exams. I do not believe this is best practice nor is it something i would be okay with. I would have declined the test if i knew this was their standard procedure. I have had many ultrasounds due to the nature of my issue and this has NEVER happened before. I was in complete shock, and having had to have this device inserted inside of me, i simply shut down and didnt say anything, as there was not an opportunity for me to say something. The second, and additionally anxiety provoking, situation is that no. one. will. return. my. calls. when i left the office i was supposed to be set up with a patient portal but i was not. I have been trying (and failing) to reach a secretary or any sort of representative on the line. I keep leaving messages and no one is responding to me. Like i said, the doctor was very sweet and very accommodating, but their ultrasound tech, who i was assured was very experienced, needs to ask women if they are allergic to anything before using a condom on a device and putting it inside someone. My body cant tolerate most condoms and i would have disclosed that if asked. as i stated, i was not expecting to have had this happen as this has never been the method used at other doctors offices, i am always asked if i have allergies and they always use a sterile barrier that was nonirritating across all the doctors I have seen. You need to have open and honest conversations with women before doing something as invasive as that. it was a really horrible experience for me. I, unfortunately, will not be returning to this practice. But the doctor was very very sweet, gentle, and kind with me.I would have explained this all to a secretary, but no one will return my calls and i truly feel like women should have this knowledge before coming to this clinic

Excellent service from the beginning to understand all the process, solve questions and doubts. The CRM is excellent, and the medical exams are really efficient. The doctors and their staff are so kind and professional. I had my first visit on Monday, and on Friday, I got all the results. Excellent service, highly recommended.

BEWARE for hidden charged by the clinic and the billing department never pick calls or reply email. I went into the clinic for immigration medical exam and the clinic insist for paying cash $350 to cover the cost as the check up is not covered by insurance. After 3 months, i received the billing of $45 from the lab. I quicky dropped an email to the clinic and they called me last month mentioned they have rectify the error with the lab, the lab should not charge me. A month later, today i called the lab they said in their record they did not receive any call or supporting from the clinic. Hidden charges, not picking up calls, no responding email.

The Whole staff were friendly and very helpful, I didn’t have an appointment but they saw me the same day! From the Receptionist, nurses and Doctor… Great Job TEAM!

Great and friendly staff my GYN Dr. is very caring I’ve been going to her since 2016..

A very friendly and attentive staff. Everything was practical and quick. Affordable prices. Ill definitely be back for more procedures!

My first time at this location, availability is always open. Staff and doctor were very pleasant and attentive. Sign- in was quick and easy! If your looking for a gynecologist this is your place.

I went to have a immigration physical exam. Prior to visit, the chat/email service via their website was clear on my existing vaccinations and what paperwork/proof that would be sufficient. The staff was transparent in the cost and what to expect for the actual physical. The visit went smooth and the waiting time was within 10- minutes. Highly recommended

Thank you,every thing was good the doctor was very friendly and helpful the staff was very polite and friendly .good experience

Great City Medical you are the bestest best.. Your staff is excellent ...Thank you each & everyone for your kind patience ✨️ 💛 mucho ❤️...

The stuff was extremely friendly and polite. One of the nicest experiences I had in a medical office.

They are very nice and friendly. The appointment didn’t take too long. The only thing I didn’t like is that I’m a transgender woman and all the time they used masculine pronouns which makes me feel uncomfortable. They could just try to be neutral or call me by my name instead.

Their professionalism makes for a pleasant, medical experience.Grateful to have Dr. Grana, as my primary care physician.

DR TYSBA IS THE BEST GYN IN THE WORLD. I HAVE BEEN TO A LOT WITHIN MY 50 YEARS AND SHES TOP NOTCH!

Elena Tsyba is a great specialist! All personal was very nice!! Thank you.

Staff was professional, courteous and informed me of anything along the way. I would definitely go back. I also waited 5 min before being seen on a Monday morning.

From the front desk to the medical assistant, to the lab, and down to the doctor and whoever you passed by, it was excellent customer service. It was topnotch. I think the entire staff took extra customer service classes.Even the way they accommodate those who do not speak clear English is impressive. I must confess, I have never seen nor experienced such courtesy, patience and civility amongst healthcare professionals.The quality of service was also excellent. Very humble people. The doctor, very humble, accommodating, and HIGHLY professional.Im glad I found this place. I highly recommend! 👍

Starting from front desk very professional ladies Excellent thenTiffany very sweet I had so much anxiety & after I spoke w her I took a few deep breaths & I felt very comfortable she actually made me feel so comfortable thanks TiffanyThen Doctor Tsyba wow I couldnt believe I didnt feel a thing I was relaxed & she was great & then Patty sonogram very professional they all answered all my questions theyre great then I went to do blood work & the lady (I didnt get her name) very professional.. when I encounter a place w such professionalism it makes me wanna Bragg to all females in my life Want great care, professionalism & feel comfy go to GREAT CITY MEDICAL these ladies do their job w a smile cant wait to go back THANK YOU LADIES FOR ALL YOUR EXCELLENT WORK🌹🌹🌹🌹🌹🌹MARY DIAZ8/29/24 Still as great as the first time I went different location but is great same place as my Reumothoid arthritis doctor I love my Dr all these hardworking ladies give their all & Im super Satisfied we this place....

This place is amazing because of the ladies and doctors that work there. They are an amazing group of people! They are professional, friendly and courteous! I reccomend this clinic to everyone, great place and convenient.To all the staff; thank you for all the hard work that you do!

I went to Great City Medical for an immigration medical exam. Very friendly staff! The lady who worked with me was so sweet, explained everything and answered all my questions. I spent 15 min in my first visit there (blood work and fill out forms).Bring your immunization records to avoid extra charges for vaccine shots.UPD: I received I-693 in a sealed envelope as well as a copy of I-693. The whole process was smooth and straightforward.

So easy and effective getting my medical done with this team… a bit shoutout especially to Patricia who was so communicative and lovely throughout the process. And all the doctors were very comforting with my vaccines and bloods as I’m not the best with needles lol!! Can’t recommend more.

I like this little clinic a lot! Very friendly stuff, Dr. Grana seems to be a very professional. Been going there for almost a year now. Highly recommend!

Great place Dr is very informative and the service is superb they dont have you waiting for hours

If I could give zero stars I would in a heartbeat. I have never felt more unsafe in an environment in my entire life. One of the main receptionists is so disgustingly rude to patients when she has the privilege of not even knowing what it is they are there for that day. I was publicly shamed for asking to be billed a copay by that same receptionist. I was promised results and a phone call regarding a diagnoses that could immediately endanger my life - never received it. I have gotten mixed opinions regarding wether or not my former method of birth control was “dangerous.” I was congratulated directly after finding out I had mis******d. They lost my results and still NEVER relayed results from my blood work (over 3 weeks ago now) I am appalled at the practices of this putrid establishment and I will NEVER be returning. They should be shut down.

The doctor and staff were truly amazing. They are friendly, caring and very professional. I was seen immediately and felt very comfortable in the calmenvironment.

Clean 🧽 and fresh clinicPoliteness of each employee toward each other and respectability for patientsShort and brief application for new patient

It was all smooth. They shared the information with me prior to the medical immigration test. I highly recommend great city. 5 stars for e-communication and responsiveness!

Great visit with a great Doctor!She makes time to listen to my concerns and goes even further to answer all of my questions.Overall experience was 10 out of 10!!!

Everyone was very positive and reassuringly guided us through a rather complicated process. A great shoutout to Patricia for going above and beyond to make everything less stressful for us.

The front dest, nurses and the doctor are very nice and professional.I didnt wait and entered my appointment on time and everything was really quick.Overall, great experience. I highly recommend :)

Very professional all the staff in the front. My doctor the best and I am so thankful him. I have improved in my health. I so happy that get better and go part time job when 68 year in September turn 68years old.

I have been to three states and I have never come across a medical facility where all the staff look so happy, they are all so friendly, patient orientated, gentle in care and knowledgeable with patient informing! I am so happy I found them and would recommend to everyone!

I had a great experience at Great City Medical. My appointment was scheduled right away, the staff is very nice and professional, communication was great and prompt. Highly recommend!

Professional, clean, not wait depend on time schedule appointment. I love evening hours appointment that do rush morning when traffic lot cars out there. I get keep my same doctor when Montefiore Oscar because not in New York so happy that my doctor professional his work, losing 200 pounds so happy after 410 for longest time. My diabetic 2 improve so much went from 8.9 too 5.7 that very jump. So his staff for very professional, and polite with me.

I had a great consultation, I did all my exams but I was leaving for colorado and once I made all the exams they said all results would be available in 2 weeks … so I wouldn’t be in nyc anymore but I still wanted the results . They said oki !I am still waiting for the results online and I just called today … as the girl was so rude !She even blocked the voice for pretending she is not listening,.. it was so obvious because I made her a questions … how long it would appear online and she answered… uhhhhhhhh 🙄 and it went to mute !

Fun visit, everyone was super sweet and beautiful! From the front desk allllll the way up until I had my blood drawn at the end! Would recommend to any woman/person

Great service. The intake with the nurse was pleasant and fun. The time with the doctor was very comfortable, she listened very attentivet all my concerns, she was very gentle and professional.They have late afternoon appointments wich is a plus.The final step was the scheduling of the next appointment wich was fast!My mom was right to recommend her and I recommend them as well.

Ive been using Great City Medical for more than 5 years now. I use their services because their staff is professional, and Drs Grana and Axelrud are caring, compassionate, thorough and take their time. The facility is spotless and clean. They follow up and make referrals when necessary. There are always patients but never overcrowed or long wait times. What more do you need? Theyve got it all!! I highly recommend them.

Staff and doctors are great. ALWAYS a wait. Appointments don’t seem to matter, so plan to block out your whole day if you come here.

Always a good service and kind people over there. I have been going to there for over 5 years and I had good service with good doctors. Thank you for all the staff.

As a holistic & integrative practitioner, my PCP, Dr. Marly Grana is Amazing, has ALWAYS been & Is totally Respectful, Wise, patient, Gifted, extremely Understanding & smart treating me!Her staff, from the front desk-to-the-back is always accommodating & Extremely Professional as well!The facilities are clean.I’m blessed to have been invited to this new establishment when they began building.In this community, I’m fortunate to visit Amazing Acupuncturists, & GrowNYC.Sometimes it’s a win-win excursion.The gynecologist & her NP, on the other hand, does not support my insightful wholistic approach to healing & sustaining.

I am fairly new here and had about 4 appointments and never had any issues. The wait sometimes can be a little long, but the staff are always nice. The doctors are kind and gentle with their procedures. The anesthesiologist was so nice and helpful and made me feel comfortable during my procedure. I travel from the Bronx and it’s worth the travel.

From the front desk to the medical assistant, to the lab, and down to the doctor and whoever you passed by, it was excellent customer service. It was topnotch. I think the entire staff took extra customer service classes.

I finally have a great medical Dr.. She ordered blood work an gave me medical referrals.I love my GYN DR. at this office tooThe office is very nice n clean the front desk receptionists are all very nice a pleasant

The doctor I saw was lovely and personable. I’d only suggest they improve the overall appearance of the practice. The floors were a bit dirty, the bathroom too.

Clean facilitie staff are very professional doctors is awesome he explained everything clearly I understood everything he said to me it was a excellent experience Ill definitely go back there

1. You make an appointment and still have to wait when you arrive. I’ve had experiences of sitting an hour or so past my appointment time.2. I always have to call repeatedly for my prescription refill. The doctor is never in the office or I’m told a message will be passed to the doctor and/or pharmacy and I hear nothing back which makes me have to call multiple times for follow up. I am currently a few days behind my prescription and they have no solutions but to wait until Monday when the doctor returns… which will make a week behind schedule. I’ve called all week for my refill to be sent and confirmed with the pharmacy. This is not my first or second time having this issue. You get the pass around and as you can see, I will mostly have to pay out of pocket to receive my refill today or wait until Monday which still isn’t guaranteed. Very poor customer service from this office. Find better placing

I have known Dr.Tsyba for many years, she sees my friends and my sister gave birth to three children with her, personally in my practice there were moments when I had to urgently go to other doctors, after which I kept returning to her. She, as like a mother, will not advise bad things and will do everything possible to help. The staff is also very responsive and polite professionally fit every patient. You feel at home confidentially. Thank you doctor for your professionalism. I wish you more assistants so that you do not get tired.

Everyone at the office is always very pleasant. The office is always clean, which is always top on my list. The doctor is always very thorough when explaining herself and also takes her time with you. I would highly recommend great city medical.

My first time visiting this practice. They were very through, from intake, which was done by a Dr. that I assumed was a nurse because he was so young lol. I wound up seeing Jaime who is a GYN NP, she was awesome. They asked a lot of questions about my history, which I really appreciated. Labs and Sonogram are done on-site. I will be returning.

This has to be the WORST medical office Ive ever encountered, and I never even stepped inside!My g/f went in for an exam and tests, this office held her results hostage for 2 WEEKS, only allowing her the peace of mind IF she came back to the office and paid another $100 for the results.As she tried to get some sort of answer they ignored her calls, kept her on hold, messed up her digital chart with wrong info, and drove her anxiety up to worrying degrees b/c of their truly unprofessional way of handling patients.This is the type of medical office that is the scourge of the American healthcare system and the greed it represents. Id give Zero stars if it was possible. I hope this office reads this review and feels some type of shame, knowing they make peoples lives increasingly worse than when they walked into their office seeking medical help.

I go there for my immigration exam! Everything was so perfect! Everyone was so nice with me! This is the perfect place to go for anything you want. They will help you!

Great City Medical clinic helped me file my green card immigration medical exam form. The team is very knowledgeable and flexible. I scheduled my appointment within one week and got the report quickly. Due to some personal health issues, I had to update my report two days before the interview, and the team helped me correct the form with no extra cost within one day! I really appreciated it and highly recommended having your medical exam report done quickly and professionally with the Great City Medical team.

Amazing staff. Little to no wait time. Worth the experience was in and out within a heart beat and all my questions and concerns were answered. MA and Doctor made me feel really comfortable. 10/10

The entire staff was friendly and professional. They put the patients at ease by explaining the procedures they are performing. They are willing to answer questions so the patient has clarity. The facilty is clean, well lit, and there is plenty of space for patients to practice social distance.

My appointment was at 2:15pm. I wasn’t seen until 4pm. My conversation with the doctor didn’t even last 5 mins. Never again!

Went there for my green card medical exam and I highly recommend to anyone who is looking for a reliable and honest place to get their I-693 form completed. One of their administrative staff, Alex was especially helpful and was very responsive through their live chat feature on their website. He was very transparent with what I needed to get in terms of lab work and vaccinations prior to appointment so that I wouldnt need to pay out of pocket there, and it ended up saving me so much money. Dr. Akselrud (the civil surgeon) was also really nice and gave me my paperwork day of. Ended up paying $150 total and most other places I looked up in the city were charging upwards of $300. Highly recommend this place!!!

Great place to come for a Covid test. Everything went pretty quick. Results definitely werent ready in 15 min but, the clinic was very, very busy, so its understandable. The lady who sits in the middle was very professional, polite and very helpful. Would highly recommend this place!

Great City Medical should invest in cleaning the floors of their offices & a new toilet seat. Basic things that women doctors should find important.

Excellent doctors and all their team.

This is the best clinic I’ve been! The nurses and doctors treat you with kindness. They are all super friendly. Will definitely keep doing my check ups here!

Such a great first experience. Dr. Vanessa treated me, she was so understanding and supportive. Removed my iud in seconds after I was told by other doctors that I would need a procedure done to remove it. Definitely recommend her and this place. Awesome staff

My experience at your facility was excellent. Your staff members treated me with courtesy and professionalism. Staff members were very friendly and polite. I was contacted within 8hrs of my visit. Thank you for your service.

I had a deadline to submit my I-693 and Great City medical came through just right for me. Timely and speedy process and the best customer service nurses I’ve experienced.

The place is very nice, and people are kind and professional. The only downside is that I have waited more than I expected (even though I arrived way earlier than the scheduled time), but maybe it’s been just a coincidence. That being said, nothing else to complain about!

I saw Dr. Yelena Tysba and she was very professional and courteous. She took her time with me and listened to my concerns. In addition, she was very gentle during my procedure and was very knowledgeable on various gynecological conditions. The ultrasound tech, Pat, was also very professional. During my ultrasound she was very kind, patient, and gentle. The two receptionist at the front desk and the nurse were also very professional while making my follow up appointment. I have been to this doctor’s office before and her diagnosis was accurate. I would recommend the GYN office to my family and friends.

This is the best doctor office I have ever been ,the staffing it’s so professional and welcoming specially patricia I love her she’s amazing. My doctor Mikhail AkselRuD it’s the best ,he always give all the details about what you have and what treatment you need god bless all of them.

It was a great experience for me as the staff was incredibly helpful and friendly, also there was almost no waiting time. It was efficient, in a great atmosphere.

Fast , professional and great experience. I highly recommend this place for anyone who needs to do immigration medical exam . 10/10

The nurses and doctors are really kind and helpful. The front desk and call staff is fairly standoffish and rude and don’t understand that people are coming out of some procedures in pain and are in disarray. Maybe they don’t get paid enough? But there is a lack of compassion and basic customer service. The price is really good and the space is very clean.

Very professional and friendly. Offices and waiting rooms are always clean, the employees work fast and effectively. They make sure your comfortable and understand whats going on.

The doctors do not listen to patients needs. The docs push unnecessary surgeries and try to keep billing my insurance for procedures that never happened. They tried to bully me into a procedure.The procedure could risk my chance of pregnancy. DO NOT waste your time.The wait times are long and they overbook and rush through consultations.

I Loved the Dr I seen today she was extremely friendly and made me feel very comfortable.I’m definitely going to make this my primary GYN clinic

They’re pretty nice and do a good job. Went in and everyone was wearing a mask no matter what. Both the GYN and the GP are in the same office! This makes it so much easier to get things done ✅ Only 4 minutes away for me too! Not 5 star because I figure I’ll give it some time and see if I add one later on. 🤗

My original appointment was with Dr. Tysba however I was seen by the NP instead. Which turned out fine, she was great.Good Job!

I love this place. The staff is the best, fluent Spanish, great service. I would come to their facility any day of the week!

No long wait times staff is professional and pleasant Doctors are amazing and very knowledgeable

My 1st time going here. All of the staff was friendly and helpful. I loved that I didnt have to schedule an appointment to go somewhere else for ultrasound. I did 3 things in 1 day and the wait was ok

The front office staff should be wearing face masks while speaking with and checking in patients. They should also be more professional. One of the front office workers was more worried about ordering food instead of making sure I had my referral before leaving the office. She was also very rude when scheduling a follow up appointment for me. Office protocol was not followed correctly. They should improve their performance.

Always ❤️ Love the care I get at Great City Medical the staff and my doctor are caring and attentive to my medical issues or concerns. We work as a team to make sure I understand my results and are happy with the outcome.

Front Desk employees are amazing! Very polite, nice and helpful. Dr. Akselrud is the best doctor becausehe LISTENS to all my concert and patiently explains everything to me. Thank you Dr. Akselrud!

My MD is great! Very attentive to my needs. Great listener and good bedside manner.

This doctors office is unprofessional and unorganized. The first time I had an appointment with them, they rescheduled it without telling me. The second time I had an appointment with them, they closed, and didnt tell me my appointment was cancelled. My third appointment with them I waited over an hour. The doctor prescribed medication for me and failed to send it to the pharmacy three days in a row, delaying my treatment all together. I have never experienced this much carelessness in one doctors office. Just ridiculous.

Excellent service its a lot better than what it used to be and I am grateful for that.. doctor is wonderful.. and the PCAs that work there are the best all of the women are caring and patient.. they make you feel welcomed.. Dr Marly Granna is the best .. you dont meet doctors like her anymore these days 🙇‍♂️🙏

Fast service, understanding. My Questions were answered and I felt very comfortable. Will definitely go again for follow up. Many blessings 🙌 🙏

The entire staff are friendly, helpful and very professional. The medical personnel and doctor all explained what they are doing and were ready to answer any questions and concerns I had. Thank you to all the staff at Great City Medical and stay safe.

I’m new to this office and had a great experience with my appointment. Almost no wait time, very pleasant front desk staff and very helpful and caring doctor. On site ultrasound is a big plus. Would recommend this place to everyone.

Had to wait for 1/2 hour and the person at the front desk wore her mask BELOW her nose. Dr. Akselrud could not have been nicer and he was more than helpful in dealing with my medical issue. He is a good doctor.

Everyone who works here is fantastic. The doctors have been awesome the nurses and support staff are all super friendly and really nice to work with. I’m quite happy with my experience here!

I love my GYN and her staff

Worst clinc in the city.1. They will charge you a late/ cancel fee (although anyone can catch covid anytime) but if your on time you will wait for three hours to see a doctor.2. Patient portal doesnt update your results.3. Never does a phone appointment on time. You literally have to wait all day for them to call and dont miss the call cause they wont call back ( I quote the receptionist.)4. Bathroom is unkempt reminds me of gas stations restrooms. Thats scary for a clinic5. They dont answer the phone. You can be caller #2 then #1 then automated voice saying please call again later.Just avoid this place if possible

Ive been going to this office for primary and gyn care for 3 or 4 years now and have had an outstanding experience every time. The staff and practioners are always super welcoming, helpful, and efficient. Thank you all for everything you do! 🖤

Front desk aid that answers the phone is unprofessional, as well as rude. She uses terms of Endearment, instead of using clients Proper Names. I suggest she attends client service, and Medical & office classes.

I had an annoying cough and slight congestion as well as sinus issues & Im a patient here but came in as a walk in that made an appointment earlier in the morning. The wait was a bit longer than usual but once I was seen by Dr. Akselrud my long wait proved to be worth it. Mind you I was seen by the hospital on Monday & they gave no scripts, no explanation for whatever I was experiencing which isnt Covid thank goodness but just told me to take an over the counter drug for something that has to do with asthma 🤔🤨! Really Good Samaritan Hospital? Needless to say I cant wait to return in 2 weeks so that I can speak with this Doctor further about some techniques that can assist me with breathing.

Aesthetically this is not the best looking clinic but the service was okay. They gave me false positive results from my pap I wanted to have a second opinion before they was going to go in and do a coloscopy. I was good that I did. I dont know something was fishy about this place . When I had an ultrasound there were staff members basically arguing with eachother. Talking about a new MA.When I left and came back for results and they told me I had low sodium levels I was worried about that, so I drank pediasure. The only thing they told me to do was eat deli sandwiches and salted nuts. Im always fishy about places that do abortions, its a clinic not a hospital.

If I could give less than 1 star for this place, after my experience today- I would. I called early this morning after being told to do so by the Doctor for my results. I was told the results are in and that the doctor is not in until 2:30 and would call me later. I waited until a little after 4 pm and called. I was told the Doctor would call me after probing for an answer and that they close at 6. At 5:50 I called back and was kept on hold for 20 minutes when the receptionist Nandy returned to ask my date of birth and confirm what we already discussed now 3 times today, that I wanted my test results. She then placed me on hold again and came back after 10 more minutes to tell me the doctor was with a patient even though it was after business hours and that she would call me. I let her know how unprofessional her treatment of me was as a patient and especially with my current medical situation. I said I do not have any confidence that I would receive a call and I was reassured that I would. It is not almost a full hour since that has happened and I never received a call back. What a shame that people like this are still employed and are employed in a business where compassion should be a critical component of the job. SHAME ON GREST CITY MEDICAL as a whole. I guess because I requested my results via phone instead of making another visit after waiting a ridiculous amount of time at my previous appointment for bloodwork ONLY (while 2 receptionists/medical assistants tried to verify my insurance even though I was there 2 days prior- this should have been done on their time and not mine), I am not a priority since they won’t be receiving an additional $50 copay.

Patty the sono tech and Dr. Yelena Tsyba are excellent care givers. They were kind courteous and answered all my questions

Our experience was great we had great service and would recommend anyone with immigration medical examination to try this service. Thank to Great City Medical.

The doctors are great but the front staff/receptionist are a mess! They cancelled my appointment w/o telling me - and this is after I already took off from work - they said it wasnt in the system, even though I have proof of the appointment. Then they rescheduled for another day -- I came in and they said they cant see me that day because of some other BS or another. Rescheduled for a 3rd day, and again they turn me away saying the results werent in. WHY didnt they just tell me that in the first place?? Before I took off 3 days of work!! This place is great if you have time to waste, otherwise dont bother.

I was in need of a new GYNECOLOGIST. I found Great City Medical in a Google search. I spoke with a staff member after hours via live chat an was scheduled the earliest appointment very quickly. All my basic questions were answered. I was sent to patient portal link to pre-register and fill out the forms. Upon arrival I was greeted with a smile and checked in quickly, wait time was short before the nurse called me in to be triaged. I was placed in a room, which was very clean. Dr. Tsyba greeted me with a smile and was very polite and Thorough with the examination. She explained to me in detail what procedures were going to take place and what testing will be done. The staff was very Knowledgeable and helpful as a first-time patient I enjoyed my visit I highly recommend this practice.

Hello!Today was our first visit, I liked how doctor Tsyba is explaining to us about my daughter’s women health issue. Also I hope doctor will properly treat her/ my daughter. I’ll update later the results.Thank you,Norah & Maftuna.

I waited about 30 min to see the Tech, then spent like 20 min with her as a new patient, then about 10 min. more to see Jaime, the NP who was available, since Dr. Tsyba was in surgery. Jaime then consulted with Dr. Tsyba. I was very satisfied with the gentle, compassionate and thorough care I received by Jaime, and the technician who performed the 2 ultrasounds I needed. Im happy I found this OB/GYN doctor. I hope to meet Dr. Tysba soon.

They was wonderful, the front desk and even my doctors very gentle with everything they do..I felt very comfortable to open up to them about my needs and I definitely felt like I was in great hands, when it’s comes down to OBGYN’s it’s very hard finding loyalty ,honesty, and security with your doctors THIS WAS WONDERFUL..i found out everything I needed to know and I will definitely enjoy being a new patient here !!!

Actively listened to my concerns and believed me when I said somethings not right. Did not brush me off. And focus on finding the cause to my issues. I definitely recommend. Very clean place.

The experience was great Patricia was so nice dealing with me an my sister an so professional

Very loving and caring. Every nurse and doctor here are very polite and caring. They do such an amazing job and give the patients the time and attention they need. Totally satisfied with their job.

Staffs are awesome, friendly, and calm. Thank you so much!!

Always end up sitting and waiting for an hour bc theyre behind or something. Literally got told the doctor wasnt even there (mind you, after I sat for an hour) and that she was running late from her other job. Receptionists never wearing their masks correctly, barely on their face at all.Floors are dirty. Unfortunately one of the few nearby places I can go for OBGYN with my insurance but Id rather go somewhere else. Doctor is nice but still.They also will have you come in for a regular appointment, and make you book a follow up appointment whether or not you have irregular results. Follow ups can be phone calls. Just taking advantage of the insurance money.

This has to be the most unprofessional clinic I have ever been to, I was told to call back two hours after my phone call when she was supposed to get something done the day prior and it still has yet to be done. This is absurd. This is basically playing with someone’s health and I do not recommend going here.

My first visit to Great City Medical was very prompt. No waiting for hours to see the doctor. Very professional. Overall i was pleased.Extremely clean, atmosphere was very pleasant and welcoming. The staff was also very pleasant and professional.

I love Dr. Grana. Shes a very humble doctor. I been here since they first opened and I have to say it I miss Cindy who was the receptionist who was there a few years before they fired her (dont know what for). Now that shes been gone this place seems a mess. Girls look clueless and dont know much and always different receptionist now. This place constantly hires new nurses. Dont know whats going on!

The staff,Nursees and Doctor is of utmost professional quality and care

I love they how the staff was really friendly to me. Making me feel more comfortable with my visit, just love how pretty the place was and clean💕.

The wait to be seen is short and everybody worked well together to give each patient a pleasant experience.

Great place, nice people. Good attitude Very helpful

Upon arrival Brenda at the front desk is exceptionally wonderful, the medical assistant (never caught her name) is so sweet & Dr. Vanessa Sanchez listened to my concerns and addressed all of my issues. Thanks a lot ladies.

I am so appreciate Dr. Tsyba and the whole team. You are the best 👌

Don’t even try calling the office . They will never pick up. Luckily I live close and had to make a personal appearance to get attention. Very sad the front office don’t give a F about their patients

Started my journey with Great City medical early this year, and it has been a positive experience soo far. Great team

Nice, quick, and ON TIME attention.Very clean; excellent and very kind staff.Special thanks to Patricia and to theDr. Grena.Highly recommended.

My appointment is at 3:30pm and I am currently sitting here and it is now 4:30pm. I have not been seen by a doctor yet. Another lady has been here since 1pm she asked the receptionist when will she be seen by the doctor the receptionist started screaming at her and telling her that if she dont want to wait she can make another appointment somewhere else. And being that she is the only one complaining her complaints are not valid. This was at 4pm. The receptionist is very disrespectful and unprofessional. The lady sat back down and and left at 4:26pm. I left work early (at 3pm) to be here. If I know I would have still been sitting here I could have got off at my regular time which is at 4pm.

I love the service the nurse and technicians and staff are so gentle and attend to you like you’re the only patient in the clinic.Very clean facility.I’ve brought my whole family here for both General consults and specialists.Would definitely recommend

Great place to get checked. The staff very professional, they take care of you on your appointment time and the clinic is very clean. My Doctor was great!!

I was looking for a female primary care doctor and made an appointment through ZocDoc, which allows you to make this request. When I first walked into the center, neither of the two dummy receptionists spoke. I said hello, they didnt respond, look up or acknowledge me. I stood there and gave each dummy a second longer, finally I asked, is anyone gonna say anything? And one of them decided to look up and ask how she could help me. Cool. I had an 4:30 appointment with Dr. Marly Grana. The receptionist signs me in and I fill out the paperwork. She then asks for my co-payment ($50), and says doctor will be with you shortly. The wait time wasnt too bad, maybe a half an hour. When I was called in to consult with the doctor, it was a random man. How indecent of them to not give me any kind of notice that I not only wont be meeting with Dr. Grana, but she was not in the office at all. I should have been given the option to see someone else or make another appointment at a later time. Dont make decisions for me. I did not need to pay for a consultation with someone I dont plan on continuing seeing. Am I to return? I dont think so.

My experience at this place was great! The staff work is wonderful and the doctors and specialists are very professional and friendly. The place is clean and nice. I recommend it 100%!

Didn’t have an appointment and the money but I was taken care of staff where very friendly I do appreciate your service thank you.

Everybody was so kind, accommodating and timely! I’m very glad I found this doctors office and will be utilizing them again for future appointments. Highly recommended!

I have been there about 5 times and I must say , they are very Professional and friendly. From front desk , nurses and doctors.

This used to be an amazing clinic Both Gyn Doctor’s are very nice but in all reality I don’t feel as if I have to sit there an hour and 15 minutes for an appointment mind you I did have an appointment at 1:50 I arrived an hour and a half early practically no one was in the waiting room and she waited to her next appointment arrived to put me in the room and have me waiting there till she’s finished with her appointment I will not be going back this was wrong Receptionist clearly told me I can get there early which I did if that wasn’t the case why tell me I can get there earlier

Excelente personal very friendly ,they made easy your visit to the Dr. RECOMIENDADISIMO

Great experience each time I go . Professional clean and very respectful office. Staff always pleasant. Doctors very caring.

I received such courteous and expedited services from Great City Medical, Staff was so friendly and helpful, The best for immigration medical forms!!

She made me feel extremely comfortable, answered all the questions I had , I really recommend everyone to come see her , she is really nice I loved my experience when I went.

Front desk ladies are nice never had a problem with them......my only problem is the long wait to see the doctors its extremely a Iong wait, i have been here over an hour and still have not seen a doctor. This is unacceptable. Dont think I will be returning back here

From the front deck to the Doctor are very easy to talk to, is a great experience visiting them

Beautiful office , people in the front desk as well as the doctor and nurses where all amazing and kind . No wait time. Overall a wonderful experience

This place sent my medication to the wrong pharmacy.. Ive been trying to contact them for a good five days to get them to change this and its IMPOSSIBLE to get in contact with them. I literally have to travel to ask them a question.. do you guys not have a phone number?? On top of that I waited 1.5 hours after my appointment time to be attended to.... I hate it here

I was very pleased with this facility. I didn’t have to wait, the nurse and doctor were quite human (vs bureaucratic), and I felt seen and listened to.

The wait was a little long, but worth it. They were great. Very nice ladies😁

Very safe space , quick and give you all the answer’s you need

Awesome service & very professional staff. I highly recommended this place.Specially Patrisha she is so helpful.Thank you so much!!

Stagg was friendly doctor listen and communicated clearly....overall good experience

Dr. Tsyba is one of the most greatest GYN there is. I couldnt ask for a better DR.

Great people who made me feel very comfortable for my first appointment at this establishment. Much appreciated.

The staff is without experience, rood and slow, they don’t know what they doing. Patients coming for nothing and leave without visit, not even seeing a doctor or anything else. The office need professional workers

Dr Yelena was amazing, she really made my visit easy and comfortable. Loved her, highly recommend!

I was seen by Dr Marley Grana gentle, attentive listener and warm. Coupled with her knowledge and ability to explain in simple language so that you understand. I would recommend her to anyone.

The place is very clean and nice and staff is very professional the doctors are Great I have been going there for few years now all is good

I’ve been coming here for years and my doctor shows true concern about all my health issues staff here are also great

Very professional I recommend going to this facility. Staff was very friendly and courteous…

I’ve been coming here about 5 years now and always have a good experience! From front of the house to the back! All the workers are very pleasant!

Great and fast service.. very friendly doctors and assistants..

Great service. Fast turnover. Reasonable prices. Highly recommend for immigration services.

They are so polite and pay very close attention. They know how to make you feel comfortable.

The place is clean the staff and the Doctor made me feel comfortable and welcome

Dr Grana is an amazing doctor! Facility is clean and some of the staff members are super friendly.

They were so nice and patient and caring the best Clinic in New York

Don’t come here if you don’t want to wait three hours for your appointment. “Great” is the last word I’d use to describe this place.

Amazing and fast serviceEveryone is so kind and friendlyThank you

They e the best and I lov my dr Grana

Ive been going to Great City Medical for years and they are very professional, my Medical and GYN doctors are the best doctors Ive never had a problem.

Staff was nice and gyn was informative and very professional. I was in and out in 1 hour. Very nice clean office.

They dont respect you here. The doctor may be a good one.

Great staff, great experience the lady’s were very professional

Took appointment to see Ob/gyn yelena tsyba.. when getting there waiting for 2hour 30minutes finally they called my wife inside.. after went inside doctor didn’t even came.. nurse will see my wife.. the place smells like weed.. worst management.. don’t waste your time coming here..

I think that your office should consider not allowing patients to have video chats without using their head phones.

Great. Wait was surprising ok. Everyone was very nice 👍 Always a pleasant experience 😊

Great city medical provided me with great service. Patty and the mid wife was also great. Thank you for your service today 💜💙

My experience has been getting better over the years Ive been coming to this location!!

Very Nice Visit

They are very welcoming and professional. I can recommend my family and friends.

Immigration exam was fast and efficient. Call or visit ahead of time to determine what tests you need. It will save you $$.

I have a great experience this was my first time and I recommend the staff are all welcoming

Amazing customer service! Friendly and efficient! Made it fun going to the GYN!

The ladies are very polite and the doctors are really nice😊

Dr Tsyba is the best doctor I ever knew. Very professional service and so nice stuff!

Everything was great, excellent service

My visit was very quick for the first time I didnt have to wait,

Great place and Friendly staff .Dr. Tsyba is awesome

It’s good all over and everyone is helpful

Th everyone is amazing! From the reception all the way to the doctors

These team of professionals are the best, so happy they are taking care of me.

It was a very special place small but the Personal including the Dr very frendly and competity I will recomended to visit

Good attention, but they should follow the appointments schedule. I saw the doctor almost an hour later

Very good service, I found thembeing friendly to all patients.

Súper confortable and the stuff very sweet and professional!!

Pricing reasonable & appointments quick.

Came in for immigration medical. Really great staff. They are prompt, proactive and kind!

Great experience! Fast, knowledgeable, and kind. Would recommend. For me, zero wait time.

A++ Service. Great atention to issues and promt call at appointment time👍🏻