Arizona Center for Fertility Studies

A Disappointing Fertility Clinic ExperienceOur journey with this clinic was frustrating from start to finish. Heres why we cant recommend them:* Poor Communication: After scheduling an appointment 1.5 months out, they went radio silent. We left five unanswered messages trying to ensure they had our health records.* Last-Minute Demands: Two days before our appointment, they left a voicemail demanding full payment by noon that same day.* Dismissive Attitude: When we expressed concerns about their lack of responsiveness, we were told, Well, we are busy. Not exactly the empathy youd expect in fertility care.* Red Flags: If theyre too busy to return calls for a potential $10k+ transaction, how would they handle actual patient care?We found another clinic that scheduled and saw us within two weeks, with excellent communication throughout.Takeaway: Your fertility journey is too important to entrust to a clinic that cant manage basic communication. We strongly suggest looking elsewhere. Remember, you deserve care providers who value your time, understand your emotions, and respect your investment in this life-changing process.

We are incredibly grateful for the outstanding care we received at ACFS during our IVF journey. From the moment we walked through the doors, we felt welcomed and supported by the entire team, especially our nurse Chelsea Johnson.Navigating IVF can be a challenging and emotional process, but Nurse Chelsea made it so much easier with her compassionate and attentive approach. She was always available to answer our questions, no matter how big or small, and her thorough explanations helped us understand each step of the treatment. Her empathy and kindness were a constant source of comfort during the ups and downs of our journey.Dr. Patel and the entire staff at ACFS demonstrated an exceptional level of professionalism and expertise. We felt confident in the hands of such a knowledgeable and dedicated team. They provided personalized care, tailored to our specific needs, which made all the difference.Chelsea went above and beyond to ensure we felt supported. Her positive attitude and genuine care made every visit a positive experience. She was not just a nurse but a true partner in our journey, offering both medical and emotional support.Thanks to the incredible team at ACFS we are now expecting our miracle baby. We can’t thank Dr. Patel, Nurse Chelsea, and the entire staff enough for their dedication and support. If you’re considering IVF, I highly recommend ACFS for their exceptional care and compassionate approach.

Ive never been physically seen at this clinic, but not for lack of trying. I even tried last year to be seen and whoever I spoke to then didnt seem to understand what I was there for even though I was literally referred to them by my insurance(Tricare), and then tried to correct me what my insurance would cover because they never heard of that insurance covering anything. I had been referred to by my insurance, so Im pretty sure they were planning on covering something as I had already spoken to them AND my GYN(also tricare) who said that I would be covered for most except for a couple of things with the actual IVF procedure. Great. First appointment/Consult was over the phone, and they took my co-pay and stated that it would go towards testing, which again my insurance AND Drs office said I wouldnt need to pay for that testing(or any co-pays for that matter), but they remained adamant to take it because the person who answered the call apparently didnt have any of my information in the system even though I had verified with them when scheduling the appointment that they had it. Not to mention I even made my patient portal profile with all that information during that consult scheduling call. I never got that money back btw. A year later after doing IVF at another clinic, I was wondering if I should try my luck here again just in case things may have changed. I messaged them on August 27. Havent heard one peep. I also have attempted to call them multiple times yet they never answer or return my messages. Its October 1st and have still not received a message or call. That told me all I needed in how this office still isnt reliable enough to handle such care and services, and we will be going somewhere else.

We couldn’t give Dr. Patel and his team enough praise. My husband and I were originally seeing a doctor who transferred to ACFS and then stopped working without notice. We felt like we were just left in the dust and alone until the front desk offered us to meet with Dr. Patel. We were very hesitant at first because as with anyone going through infertility, this is an emotional process and you want every to know every little thing about your doctor, the facility, their processes, etc., but we decided to go along with it. From the very first appointment, we felt heard and cared for by Dr. Patel. He explained everything in detail to us and things we did not medically understand either he or his team would be sure to make sure we got it. After meeting with Dr. Patel, we opted to move forward with our first cycle of IVF. What an emotional, physical, and mental rollercoaster you are on during this, but YOU ARE NOT ALONE and Dr. Patel and his team make sure you know that. They were always available when I reached out and did everything, they could to ensure we were taken care of. We are now pregnant with our miracle baby, and I give all thanks to Dr. Patel. We will forever be grateful to him and his entire team! If you are going through any sort of infertility and are on the fence about which facility to choose, look no further. ACFS truly wants the best for each and every family out there!

We had a great experience with Dr. Lipskind and his team! We cannot recommend them enough to our friends and family. They walked us through a very challenging time with patience and expertise. We just welcomed our beautiful son and cannot thank this office and Dr. Lipskind enough for their help.The IVF process is difficult on many levels but we felt totally supported and understood. I felt like Dr. Lipskind took every precaution necessary to make sure we had a successful outcome despite our very low chances.Again, I highly recommend this office and were so happy with our experience.

We went to Dr. Patel after struggling with secondary infertility. My OBGYN recommended him, specifically because he is so thorough and understands male infertility. He and his team were amazing through this whole process. The patient portal was my best friend during this time because any question or concern I had was answered promptly and with care. After many tests, Dr. Patel chose to go straight to IVF based on our numbers, which we really appreciated instead of trying IUI first. I am currently 10 weeks pregnant and have “graduated” from ACFS (a bittersweet end since we grew to love this team).

I first came to ACFS in June of 2020, extremely excited and eager to begin my fertility journey with Dr. Kummer and her team. From Day 1 all the way to today (currently pregnant), she and her team made me feel the greatest support and encouragement the whole journey. My path was not an easy one and no matter the time that passed or the challenges we faced, the team was always there! In such a delicate and personal space, I cannot sing enough praises about Dr. Kummer and her team for all they did for me.Everything was always very clear and straightforward when it came to scheduling, communication, appointments, etc. Anytime I had a question the team was there to get me all the appropriate information. The office staff was always pleasant and the overall energy in the ACFS clinic remained positive and bright! Living in the west valley, I happily drove the distance for such great care! I very much look forward to working with this team again in the future! Thank you for all you do!

I was referred to Dr. Patel by my OBGYN. I trust my OBGYN and all of her recommendations because she’s never led me astray before. When we went to them Dr. Patel made me retake multiple costly tests that had already been done when I had a miscarriage at the end of 2022. He never explained why I had to retake these tests, even when I had given them permission to view all my past test results from my OBGYN’s office.Dr. Patel did not care that only my AMH was low when all of the tests, including those he reran, came back totally normal. He deemed that my AMH levels, my obesity, and high blood pressure meant 1. I needed to go through another doctor for a costly diet, what would have been $4,000+ within 6 months 2. That I would never be able to get pregnant 3. An egg donor and likely surrogate would be my only option of ever having children. He didn’t bother to take any time into investigating why my AMH was so low and what could be done for me. I am convinced that he looked at me as an overweight person and gave me the most costly but technically “quickest” way of having a child.I am happy to say that we did not continue their services and thankfully got pregnant and had our girl all without them or Dr. Patel.If you want a doctor and group that will not explain anything to you, give you inaccurate statements and information, and also bill you for extensive tests and for incorrect items, then sure, go with them. For me, it was a waste of time and money.

Let me preface by saying this review is solely based on a phone call I had with the company but it was so off putting and literally was a make or break for me as a potential patient. I filled out an inquiry online and received a phone call back the next day. I explained I’m looking to transfer my embryos from a local clinic and was inquiring about the process and costs of a FET at the clinic. The lady on the phone advised me to contact the company my embryos were at about the embryo transport which is fine. However when asked about how much a frozen embryo transfer would be she had no idea what I was talking about. She kept talking to me about the transportation of the embryos and I had to literally explain that I was referring to the embryos being placed in ME. She then stated “oh ivf?” I said well yes but not the whole process just the embryo being placed in me. She said “oh cycling, that’d be 4000”. I don’t know what cycling is and if that’s even the correct number but I’m very concerned that a front end employee doesn’t understand what a frozen embryo transfer is. That is the first impression of the company. I was referred here to see Dr. Patel by another mom was had great success with him but wow as someone looking for an improved administrative experience at a fertility clinic I was left feeling no better about ACFS. I think added training would be a good option for the front end staff.

Dr. Patel and his wonderful team are incredible. I was referred originally by my OB and I cannot say enough wonderful things. They understand your sense of urgency while also making sure all the necessary steps are taken. I was his patient for about a year and got pregnant via IVF and could not be happier. All the office staff is wonderful and the nurses are as well. Another beautiful thing is you ALWAYS see your doctor for EVERY Appt which is very reassuring. I can’t recommend them enough. If you are struggling to conceive or looking for any type of fertility assistance, Dr. Patel is your best option hands down.

I would recommend Dr. Patel to anyone looking for help in their fertility journey. Outside of being an awesome human, as a Physician, his education and experience are second to none. He gave me a thorough treatment plan that was personalized and that considered all of my wants/needs. His staff operates as a team and are highly responsive to all patient portal communication. I REALLY appreciated that piece, considering how worried I initially was on the overall process. They answered all questions and requests with kindness and urgency, no matter how small. I especially enjoyed my interactions with Chelsea and Maria. Their professionalism and detailed communication in my appointments made all of the difference in the overall patient experience. 10/10 would recommend.

This clinic is impossible to get a hold of. When you do get to speak with someone at the front desk, theyre extremely rude and off-putting providing no answers and are definitely not easy to talk to! Theres absolutely no relations or rapport given as a new PT, just a whole lot of RBF and empty stares if you catch my drift.We got one test done over 3 weeks ago, and while the results were sent to us in a reasonable amount of time, no one has bothered to get a hold of us to explain what they mean. We have tried calling 8 times and also tried getting answers on their messaging app, avoiding bothering them any further, to only be told someone will contact us. Havent been called or messaged back once in 3 weeks! So frustrating. Also, we were charged over $200 for added tests we never had done, nor did we request them. Asked for those charges to be removed as well with, you guessed it, no response.So far, our experience has been less than comfortable, and we will be definitely choosing another clinic before getting further into our already difficult journey.People suffering from infertility, and paying for things out of pocket, shouldnt have to deal with added stressors that are just so easily avoidable like these. When it comes to simply calling people and letting them know their results and being honest, do your jobs!

Let me start with some pros:The front desk staff- Stevie and Mita especially- are cheerful and pleasant. Dr. Patels care team is fantastic. Chelsea and Maria were caring, wonderful people. Doreen was fantastic and helped facilitate blood draws for me when my veins were being difficult. I appreciated them working with me and my extreme needle phobia!Ready for the cons? Because there are Far, Far more.First, lets talk about patient education. I have never in my life had to be so self-reliant when it comes to teaching myself about my care and conditions. I wish Dr. Patel has taken the time at the outset to explain everything involved with an IVF/FET cycle- but he didnt. I was extremely frustrated because multiple times when I asked questions, his response was Well worry about that later. When later came, I was then unprepared mentally or physically for the next steps. Considering what a psychologically fraught process fertility treatment is, you can imagine what it felt like stumbling from hurdle to hurdle, never feeling like I got my balance before the next jump because no one ever took the time to show me what the track looked like.The BIGGEST REASON to stay away from ACFS is their billing practices. Ladies and gents, you are hereby warned: the ASC that Dr. Patel uses is a separate entity from the clinic, and they INTENTIONALLY DO NOT CONTRACT with any insurances. And they dont perform their services at any other facility. You wont discover this until you get to that phase, of course- when youve committed time and resources to the practice and face a sunk cost loss when faced with either paying their cash fees or transferring care elsewhere.Oh, lets take a moment to address that further: when I transferred care to ACFS from my OB/GYN, I was required to repeat extensive testing at significant out of pocket cost. This is insane. It is the outside of enough to pay hundreds of dollars on repeat testing for established diagnoses, especially when the physician has access to the previous records. Whats more, these tests had ALL been covered by my insurance when my visits were with my OB/GYN. ACFS would not bill my insurance because at the time I did not have fertility coverage-- but I have a valid medical diagnosis, had been undergoing those tests for the same reason (attempting to achieve pregnancy), but ACFS stated it wouldnt be covered. I spoke to a woman at the time who I believe is their office manager, and she stated that it wouldnt be covered because, essentially, now I was at an infertility clinic and theyd code it differently. Why... Why not TRY? Why not be an advocate for your patients, who are facing staggering costs and psychological trauma?The worst part is that when I was just there finishing the final steps to transition my care elsewhere, I witnessed that same woman selling that same story to another patient. I approached the desk and offered my experience and tried to advocate for this other patient. This woman, who has been here for years, stated Well, Im not a biller so I couldnt say. Maam, if after 3 years you still havent bothered to learn that basic answer, you should be replaced.Back to billing issues- I was repeatedly misquoted and had hundreds of dollars sitting in limbo. Billing was not completed timely, which then affected my other physicians due to having met my OOP max. Im still fighting for refunds from other docs because ACFS sat on its hands with billing my retrieval. Also, I have thousands of dollars of leftover meds I cant return- why not decrease the qty and provide refills??I have, at this point, successfully transitioned my care elsewhere. My first visit with my new doctor was more educational and clear than my entire 2+ years with Dr. Patel and ACFS. And, by the way-- he looked at my records and didnt make me repeat any tests. 😎

I cannot recommend Dr. Lipskind enough! I feel certain he is hands down the best physician you will find to help you create or expand your family. He never gave up on us, and we were a difficult case with multiple attempts. We gave birth to our sweet daughter (pictured with all her mamas shots to make her!) in April 2020 and have since had two natural pregnancies/children! Natural after IVF - we never would have thought! We have 3 kids ages 3 and under and our house is crazy and chaotic everyday and I have Dr. Lipskind to thank for that! We are truly blessed! We feel if he never gave us our first, we don’t think we would have ever had our next two. He is the most compassionate man. He made us feel so comfortable and he rode our rollercoaster of emotions with us throughout all of the peaks and many valleys, no matter how big or small. I will never be able to thank him enough! If you are needing help, there isn’t a better doctor out there than Shane!

I am honestly shocked at some of the negative reviews for ACFS. My experience with Dr. Lipskind was absolutely amazing. I encourage any prospective patients to check out his individual Google reviews by searching his name, 5 stars across the board. Some advice to avoid any of the negative experiences it seems others have had. Schedule an initial consult with a few physicians. They are free, and you can get a sense of their personality and if they will be a good fit for you. If you don t like the doctors bedside manner, dont go to them for treatment, as you will be seeing them repeatedly. For such an important procedure, make sure you feel 100% comfortable with your practitioner. Regarding billing, medical billing is a mess anywhere in the US, so be prepared to ask lots of questions and read details. I sent all of my billing questions via email, so that I could get an answer in writing and avoid waiting on the phone. All of my questions were answered promptly. We did have some hiccups, not on the part of ACFS, but on the part of my employer fertility benefits admin providing inaccurate info. I dont hold that against ACFS, because they are not the benefits provider and they were the first to alert me to the issue anyways! I knew upfront what my insurance coverage was, and a very good estimate of how much the total treatment would cost, understanding that hormone injections will vary from person to person so the total cost may vary depending on how your body responds to medication. I had such an amazing experience at ACFS, always felt like I was being cared for and treated with respect and kindness, and thrilled with my results from freezing my eggs. I would recommend ACFS and specifically Dr. Lipskind to anyone seeking fertility treatment.

I started my fertility “journey” in early 2022. ACFS had pretty poor communication from the beginning. Before my very first appointment, I had to prompt them to send me new patient forms. It felt like an afterthought when I asked what paperwork they needed. At a virtual consult weeks later, Dr. Patel announced they lost my labwork and didn’t seem to know what was going on. Mistakes happen, but the way this was handled was unprofessional. He also kept bringing up that I needed to lose weight for IVF…dude, I literally had just started this painful process and wasn’t anywhere near doing IVF. I get it, I’m fat, but maybe there’s other problems going on here that need to be diagnosed (spoiler alert, there were)? This clinic had poor communication throughout and I didn’t feel taken care of at all in any of my appointments. I got the sense they were too busy and couldn’t properly care for their patients. I debated changing clinics and am so glad I did. I left this one after a few months and love the clinic I’m with now. Don’t settle when you’re going through this, if it’s not working for you, find another clinic.

These people are absolute scam artists. We were already upset because after our cycle was over they tried charging us for visits that their paperwork said was included. After months without getting return phone calls regarding these added charges we decided to change clinics. My partner came in personally (again couldn’t get a return phone call) to arrange it and after we had all forms signed and everything arranged they tell us we have to pay $300 to SELF transport our OWN specimens. Claiming this is standard (which it ISNT. We’ve worked with multiple clinics) and sticking by sneaking the information in at the end when we were desperate.

I worked with Dr. Lipskind and his team in 2021 and had a baby boy successfully and again in 2022 and have had a baby girl successfully. Dr. Lipskind is knowledgeable and his staff were always very kind. I did not run into any challenges and have nothing to complain about, I would definitely recommend him. Very thankful for the two children I’ve had with the help of IVF.

I loved working with Dr. Patel and the staff at ACFS. He was always knowledgeable about steps we were taking with my treatment and answered all of my questions no matter how silly there were. The staff there, including the clinic team and front desk were always very friendly. The office vibe is very inclusive and empathetic to everyone. I would definitely consider coming back if additional treatments are needed in the future.

In June 2022, my wife engaged with the fertility services of ACFS in Scottsdale, specifically with Dr. Lipskind and his staff toprovide IVF fertility treatment. During our initial consultation, and follow up hormone treatment, egg harvesting and subsequentembryo transfer, Dr. Lipskind and his staff were professional and candid with expectations and provided continuous week-to-week fertility progress updates in person, virtually and via the communication mobile app.Each visit, my wife was seen by Dr. Lipskind, giving both embryo genetic testing and confidence updates. The dedicated ACFS fertility team was informative and courteous of the needs of my wife and our desire to conceive a child. On 10/12, my wife delivered a healthy 9lb, 12oz daughter.Thank you Dr. Lipskind and your team for making this happen for us! 5-STARS. BEAR DOWN!

I must admit, I rarely, if ever, write reviews. After reading some of the reviews here I am at a loss for words. I know, first hand how extremely emotional fertility, or rather, infertility, can be.ACFS was not our first clinic. I will not name the clinic we chose to leave because it doesnt matter. What matters is, we did, indeed, choose to leave another place to pursue treatment at ACFS. We did not believe the clinic we left was using the most up to date treatments amongst other reasons, to include cost.We had the absolute pleasure of being treated by Dr. Nicole Kummer at the place we left, and here at ACFS. She was the shining star at the clinic we left, and a gift from the universe that she was now, also, at ACFS.She is kind, professional, thorough, caring..almost to a fault. I cannot imagine how difficult her job is. Yes, she gets to bring light and life into the lives of her patients. But, with every cycle, there is not only good news to be given. There is the hard and difficult task of telling people when things did go as hoped for, go as planned, or will not work moving forward.... When she delivers these messages she does so with a heavy heart and I could see how much she deeply cared about our situation.She is very good about explaining every step of every procedure, so as to relieve anxiety. It is not because she has forgotten, or does not remember she had done so the visit before. She is clear, and decisive and offers options without being pushy or overbearing. She answered a million of my wifes questions and was happy to answer a million more from me. If there were times we were unsure, she gave us space. If she knew in her heart something would be good for us, that we were hesitant about, she gave us research backed evidence to help us better understand.I can genuinely and honestly say, without a single doubt she is a gem. After two failed retrievals, one by a different Dr. and one by Dr. Kummer, I was convinced I would not be able to have a baby. Financially and emotionally exhausted, and drained of hope, I went in for another visit with Dr Kummer. She kept reassuring me, we only need one. She was right. I tried one more time. I ended up with a single healthy embryo. Today we have a happy healthy 6 week old baby girl who would not be here without Dr Kummer and her loving staff.I cannot personally speak for the other Dr.s at ACFS. My wife reluctantly saw Dr. Patel. But after the appointment said he was nice, confident, and genuine.As far as the financial concerns people are reviewing about... We had a hiccup or two, but they were promptly taken care of. I can also say, we had financial issues with the other clinic, and other completely unrelated medical facilities. I chalk it up to insurance since they are the common denominator in all of those problems.As far as pricing goes... I believe they are absolutely fair. They were quite a bit less expensive than the first clinic we sought treatment from and perhaps a bit more expensive than some of the other options. Someone once told me when shopping for a fine wine... Do not go for the most expensive one with the fancy label. You are getting an overpriced wine made with the same grapes as the other stuff. But, do not reach for the cheapest bottle either, because you get what you pay for. Instead pick a middle of the road bottle around $30-40... You will get quality without sacrifice.ACFS is just that, quality, without sacrifice.I have been on both ends of the emotional rollercoaster, and would not have wanted anyone else at the helm during the highs or the lows besides Dr Nicole Kummer... I highly recommend her.

Dr. Lipskind and team are amazing! I started working with Dr. Lipskind in 2020 when I decided to take my single mother by choice journey at the age of 40. It has been quite the journey. Dr. Lipskind and his teams knowledge and kindness helped me through the process of conceiving both my daughters. In the summer of 2020 I conceived my first daughter by completing an IUI and miraculously it worked the first time. I gave birth to a healthy and beautiful baby girl March 2021. In the summer of 2022 I was ready to try again for a sibling. This time around it was a bit more challenging but Dr. Lipskind helped me every step of the way. We did another IUI and then a round of IVF. Through IVF I was blessed with one perfect embryo and we completed the transfer on June 5th 2023 and I am thrilled to now be 15 weeks pregnant with a healthy baby girl. It only takes one! I will be forever grateful to Dr. Lipskind and his team for helping me build my family. I will always tell my girls that they were brought into this world through faith, love and science.

Long list of red flags and poor service that should have had us out the door much sooner. It can be hard to separate the desire for success vs the wait of establishing care at a better facility.1. We were assigned to Dr Kummer and initially told she was in-network to later be billed and told that the staff had difficulty getting her contracted with insurance. After a long back and forth they finally ate the cost (as they should) for the false information.2. Dr. Kummer takes extremely poor notes. We spent visit after visit going over the same information. She would often introduce herself as we were meeting for the first time . Would often talk about treatment protocols that we had decided against at a prior meeting. It was clear that she did not document during sessions and typed sparse notes afterwards. I requested to read our clinic notes once and was disappointed with what I saw. I read chart notes daily as a healthcare professional and can say this was below the norm.3. With the insurance in limbo we were assigned to Dr. Patel for our transfers. First one was incredibly awkward as he focused conversation on me and my work vs my wife sitting in the chair ??? Second one we did not proceed as things weren’t in favor of success . 3rd attempt he had forgotten us in a similar fashion to Kummer. He brought in a medical / pa student into our procedure without clearing it with us first. These are sensitive procedure and throughout my personal training I never entered a patient room without my preceptor / attending / or myself making an intro and asking if the patient was comfortable.4. We requested not to know the gender of the embryos. Dr Patel handed me gender identified documents just before the 3rd transfer which crushed my wife’s spirt that day. And has forced me to hold that information to myself as we were initially pregnant followed by quick loss.5. During the loss of the 3 embryo, my wife awoke with incredible abdominal pain and we went to the ER. Not only was Dr Patel not responsive, but the follow up did not come for several days.6. When we finally made the choice to transfer to another clinic . Then came surprise bills for “transfer fees” to move embryos. We had signed everything and discussed all costs up front so this was out of left field. The lab tech will hold your embryos hostage until this $275 is paid. After , repeated calls to billing and management went unanswered. I guess once you’re out there’s no point on pretending on their end.Things I knew and should not have ignored. Reviews after our first transfer started showing up negatively. I had looked up Dr Kummer early and noted she only very recently started independent practice. Dr Kummer was never able to provide studies to demonstrate evidence for the protocols being used and was generally confused that I didn’t just want to go with the flow.Please go elsewhere. Save mental anguish and money!

Dr Kummer has been amazing during this process, she is informative as well as supportive. The communciation I have recieved from the team has been great in helping with IVF anxiety. I cannot imagine going through the process with any other team from the girls in the financial side, Dr Kummers clinical team, the lab techs and the front desk girls. Special shout out to the front desk girls for the personal touch, I have walked in the clinic and at times they already recognized who I was I walked through the door. Thank you all for all you do.

If zero stars were an option, that’s what I’d give. This is by far the most unprofessional and worst practice I have been to. Prior to scheduling my appointment I contacted them multiple times to confirm the costs. I was told they ran my insurance and what my copay would be. I confirmed the amount and got it in writing. Weeks AFTER my appt I get a notice that I have an outstanding bill. I contacted them and was initially told they weren’t sure why and for me to reach out to my insurance. Then they reached out again and said they had to “rerun” my insurance and I was told incorrectly before. I explained that I would not have moved forward with that appt had I known the cost. They basically brushed off my concern and said it’s not their responsibility for providing false information. I then talked to the manager who said she “understood” my frustration but basically there was nothing she could do. It appears providing false financial information is the norm for this clinic which is sad considering people go there with hopes of bringing new life into the world.I made the mistake of not reading all the reviews prior to scheduling and I hope you learn from my mistake.

Disappointing Experience. Billing is a nightmare here. You rarely can get ahold of anyone. If you are paying out of pocket because you do not have fertility coverage you pay at the start of your treatment each cycle and everything is covered but then you receive statements on your account months later for hundreds of dollars. Billing never answers the phone so you are stuck leaving a message. It feels as they are under staffed within that department for the amount of patients they are seeing. When we are dealing with thousands of dollars I have a problem with mistakes being made consistently on their end.Doctors and nurses are plenty kind but feels like the nascar of fertility. During such a stressful time it would be nice if you did not feel like you had to reintroduce yourself to your doctor for each appointment, remind your doctor what day of your cycle you were on or even what treatment plan you were doing that cycle. When I would ask questions I was taken back by how offended my doctor. There is zero out of the box thinking or looking at you as an individual, its just doing the same one size fits all fertility practices and by no surprise we were unsuccessful during our 5 months at ACFS.Also be prepared that the doctor you are working with, will not always be the doctor who does procedures like ultrasounds or IUIs, could be any of the 3, which was not something explained to us at the start of our journey at ACFS.There are a lot of fertility clinics within the valley and I would not recommend ACFS to a friend.

I have so much love for Dr. Lipskind. Prior to seeing Dr. Lipskind, I had 3 miscarriages and endless negative tests. He was so incredibly kind to my husband and I during the process of figuring out why I was having trouble getting pregnant and staying pregnant. Then it FINALLY happened! Our healthy 8lbs 3oz baby girl was born on Dec 20th! Best Christmas ever!

We could not be more thankful for Dr. Patel, Chelsea, and the staff at ACFS. We felt the office was organized, everyone was very friendly, and overall they made the infertility process much less daunting. Thank you to everyone for your wonderful care!

After leaving several messages with the receptionist, I am still waiting to hear back from the owner of this practice to let him know about my experience with Dr. Patel and the billing/office manager, and sort out what was billed to my insurance company. I will update this post once that happens but thus far, I will rate the office with one star for several reasons!! Truly disappointed and would not recommend to anyone who is trying to conceive. Wish I would have read prior posts about the same Dr., and would have never gone to this office. Lesson learned =(

The billing department here is so bad. They told me and informed in an email that my insurance covered the visit, I just need to pay my portion of the visit but 3 months later I got a bill from them. I called Billing, no one picked up and went straight to voicemail of a lady named Jennifer. I would not book any appointment had I known the cost. Please go through all the bad reviews on here. Now that I look back, they are all very accurate.

I dont know about this acfs, why they dont show the package price on their website.. I pay 8750, not doing pgt. I still pay the same price. Call the financial department, that im not doing pgt biopsy. so the price is different, right? finance person said yes.. I told the finance person I got charge 8750..she said they will refund what is left back after everything is done. which i dont believe until i see it. I told her I paid this much, and this includes the tranfer she said yes, it is not frozen egg transfer. i asked her twice about that too because i know it is supposed to include the fresh tranfer like other ivf clinics, which other clinics are way cheaper. I went their thought dr. Hayden was here, but he moved to Boston. After I was done talking to her. I checked my email, and probably some other financial team emailed me back about the transfer. I have asked before calling them. told me eggs transfer not includes. Different person, telling me different things the heck.. I feel like I got scam for my money. Money doesnt come easy,If you guy want to have a baby, just go to some other place where they actually have a package price posted on their website instead of telling an estimated price..

I cannot stress enough how horrible of an experience I had with ACFS. First of all, I was very unsatisfied with my entire experience and lack of information/results. It left me feeling like I did this for nothing.Before testing, I asked about all billing. I was told insurance covers what they do, and out of pocket will be paid for before I leave the facility that day. Totally normal, right? Then I got a bill from another facility, so I called ACFS to inquire. ACFS said they werent totally sure (well thats not professional) and its probably from Dr. Patel sending my blood work to another company. I never gave permission or approved of an outside source to do this. It felt really slimy.I wanted to dispute this bill, as it was not discussed beforehand and I certainly didnt give consent. Now heres where things got especially unprofessional. I was directed to a person Ill just call by her first letter, L, so I could explain the situation and ask how ACFS would make this right. L said she would inquire and get back to me tomorrow. About 8 weeks went by with no word. In the interim, I messaged on the patient portal SEVEN TIMES with no response (again, how professional). When I called after 8 weeks, the receptionist said she would reach out and have L call me that day, which never happened. It was only until I messaged in waving the white flag stating how disappointed I was with their patient services did L finally call me and say I never got back to you because Dr. Patel never answered me in 2 months Dr. Patel couldnt respond? And L couldnt reach out to me for an update?The most egregious thing was that Dr. Patel gave me 100% incorrect information about my husbands results during our Zoom meeting. He said the sperm count is ZERO, literally ZERO, he said it like that. When the Urologist saw my husbands lab work, they confirmed this is completely false. This is reckless malpractice on Dr. Patels part and very emotionally damaging.After all this time Dr. patel and ACFS only contacted us when they learned my husband is a contract attorney...Go there at your own risk I guess.

I would not recommend Dr. Ketan Patel to any couple struggling with recurrent pregnancy loss. I went to him after 3 miscarriages and waited months for my appointment. In that 15 minute appointment he had no knowledge of my previous medical history - despite the fact that I had ensured everything was faxed over and filled out ALL paperwork. He also took TWO personal phone calls during that short appointment. He brushed off my concerns and additionally did not believe what I said until I showed him my lab work proving what I said was correct (lab work that he would have known about had he even glanced at my medical history before the appointment). Specifically, he told me what I had said had happened could not have been so (“you weren’t pregnant, that’s not possible”), until I showed him my HCG levels and the date of the lab work. THEN he believed me, but first, he dismissed me.I underwent two procedures with Dr Patel and with each one I felt unheard and uncomfortable. He was not gentle or kind and when I showed discomfort he made me feel bad for showing any emotions. They also took extensive labs which they have not followed up on (over 10 weeks ago). I do not plan on going back. And would NEVER recommend someone going through any fertility issues to such a doctor.

First time visit here for bloodwork. Staff answered all questions and provided additional information upon request. Facility was clean, spacious, well staffed. Staff was professional and kind. Its a place where you walk in and feel like youre in good hands. Blood draw was done quickly and easily. Ive got tiny veins so its always questionable how well its going to go.Genetic testing cost has options for what works best for you- insurance or out of pocket cost. You have to do your homework, but they provide the options.Great experience, highly recommend so far.Thank you all!

My embryos were transferred here after ***Dr. Hade moved and Boston IVF closed. I did not choose this office and if you are considering IVF you should also not choose this office. There are so many issues here and Ive never even met with a person! But the most obnoxious is financial and since most people, like I was, dealing with fertility have this as the number one concern, its whats driving this review.I am now on month 4 of having to call the office to tell them my bill is incorrect. Prior to that, I was still calling monthly because they send me a collection notice every month even though Im on a payment plan. Alas, now my bill includes overdue payment plan invoice items, a transfer out fee (the embryos never went anywhere due to stunning incompetence), and a payment plan fee for the payment plan they can figure out. Its exhausting. Oh, and a person has literally never returned my calls. Not one single time.Other concerning factors are the number of other 1 star reviews Im seeing, the people answering the phone having NO idea about fertility terminology and a complete lack of ability to triage calls correctly, lack of transparent pricing for cash customers (couldnt tell me total prices, just estimates and those arent correct if youve had the pain of going through this before you know FET includes more than a single price), and a really nasty embryologist who suggested I find a new notary when I said my notary wouldnt sign their very shady paperwork.IVF is stressful enough. I was lucky enough that Dr. Hade gave me a beautiful daughter and I wanted to try again. However, never with this place. I get sick just thinking about having to call them every month. That would not yield good IVF results. Go somewhere else that cares about you as a person from beginning to end. Go somewhere that cares about your embryos even if they were from another center. Please, just go somewhere where you can feel pampered, supported, and be the goddess you are for dealing with fertility issues!***Also, please read the GOOD reviews carefully. Many of them are for Boston IVF and Dr. Hade. Which I 100% support.

If i can give them negative stars I would. I’m not surprised why this place has a 3 star and I’m pretty sure it’s customer service! My husband has called numerous times to try to make a payment and left a voicemail. I have called NUMEROUS TIMES TO TRY TO MAKE A PAYMENT! Their app is $hit and won’t allow us to make a payment and the check we sent, it looks like they didn’t get. Now they’re threatening collections! If you have a pay by phone option when people call ANSWER THE PHONE. No one EVER PICKS UP WHEN YOU CLICK OPTION 5 to make a payment! I strongly advise you search another place for fertility as this place literally does not care about their customers at all!

Boston IVF the Arizona Center was amazing! We had three failed IUIs at a previous clinic and decided to switch to get a second opinion. Dr. Hade is a very intelligent and very straight forward guy which is what we needed. The previous clinic sugar coated everything and got our hopes up. Once we decided to move forward with Boston IVF, I recommended the clinic to a friend and her and her husband ended up going there also! :) My husband and I were very lucky to have a successful first round of IVF and we now have the most precious little boy because Dr. Hade and his staff! I will always recommend this clinic to anyone struggling with infertility.

Dr. Kummer has been absolutely amazing so far! When I went in for my HSG I had so much anxiety but her and the nurse talked me through the whole test. Also love how affordable this center is compared to what my OB and other friends had told me to expect price wise.

I’ve seen dr Patel twice and the second time I saw him he didn’t remember seeing me the first time and never looked at my chart before seeing me to even remember that I’ve been in before. He told me I was fine but I said didn’t last time you said I had low ovarian reserve? And he said I don’t remember. When paying for my visits I asked if there was a payment plan available because I owed $1,000, they proceeded to LAUGH at me for asking that question. I’ve never felt so out of place at a physicians office before. Also it’s near impossible to get a hold of anyone over the phone.

Started the process. Cost went up $3k when merger happened. Now can’t afford to have a child.

My wife and I are parents because of the work by Dr. lipskind and his staff. It is a miracle. He was always available to answer our questions and those of our gestational carrier. He was always clear as to why each step in the process of creating embryos and insemination was important. They also did an amazing job of inspection of the embryos and rating them for viability. Lastly I appreciate their honesty that there are no guarantees we would be successful, but said they would give us the very best chance possible. They did!

ACFS was great to work with! I had been down the road of IVF with another doctor that found every excuse in the book as to why I couldnt be implanted (needed to lose weight, didnt know if my uterus could handle it, needed to lose more weight after losing 50lbs already) it was a nightmare! I made the switch to ACFS and we got pregnant first implant. I was so grateful to Dr. Kummer for explaining I wasnt a risk like the other doctor said I was and doing all the necessary testing on myself and the embryo to ensure we have a healthy baby and pregnancy. Here we are a year later after implantation and I have a healthy 4 month old baby girl who is happy and perfect. Thank you so much ACFS! I couldnt recommend you more.

I’ve been a patient of Dr. Patel for 6+ years. He and staff have been wonderful to work with. I’m thankful to the whole team for giving me two amazing children (iui and Ifv) + currently pregnant with my 3rd.

Dr. Hade’s staff is great and definitely the reason I stayed as long as I did. I think Dr. Hade cares but his bedside manner is lacking. He was very negative with me all the time. There were several appointments with him that resulted in my leaving in tears, unnecessarily so. This can be a stressful experience and if you don’t care about bedside manner, then he is probably a good fit for you. He seems to be only pragmatic. He wasn’t a fit for me. I’m now with a clinic that has a more positive approach to how they communicate with patients.

Dr Hade and the staff at Boston IVF in Scottsdale is amazing! The Dr really knows his stuff, we were pregnant in only a few months. We are now pregnant with our twin girls due in Sept!! Roshni the nurse really cares about her patients and goes over and beyond. I would recommend anyone struggling to conceive to see Dr Hade, you wont be disappointed!!

Boston IVF was a great place to undergo IVF treatment. Dr. Hade has a no nonsense bedside manner, but is always truthful and direct with what treatments will work best for you. His staff are nice, and are so open to answering any questions you have during the process. After trying 5 rounds of IUI with another clinic, we chose Boston for IVF and were very happy with the results. We received 12 pgs normal eggs, transferred one frozen, and have a beautiful 4 month old baby boy because of Dr. Hade and his staff. We are so thankful for Boston IVF!

After our consultation with Dr. Hade and meeting his staff, we knew BIVF was the right clinic for us. I was extremely concerned being an older patient (41 at our first appointment), but Dr. Hade is very knowledgable and seems up to date on current treatments for various issues surrounding infertility. He is a genuine person who does care about his patients and their success. I firmly believe that if it werent for Dr. Hade and BIVF, we would not have our 2 beautiful children.

Dr. Lipskind helped my wife and I conceive our twins. We spent over two years with ACFS due to struggles during our pregnancy attempts and he was ALWAYS there for us to vent, cry to and to cheer us on. He remained professional while also treating us like we were more another patient to him. I highly recommend Dr. Lipskind if you are struggling to conceive, he is an incredible doctor and human being. To this day, we still send photos of our kids and let him know how thankful we are to him for partaking in our journey with us. Thank you so much, Dr. Lipskind!!

I know i was hesitant to chose this fertility center at first, (which my friend had a good experience before she had Dr.Nemiro) but i guess it was a blessing in disguise when this center just GHOSTED me, literally haven’t heared from them after my labs and consult and consult with my perinatologist, and after exchange of messages from their MA all of sudden, nothing…nothing…. Communication is very hard for this fertility center. You’ll be kept hanging in the air.. And Please read all other reviews..

After 5 failed IUI cycles at another facility in the valley, we came to Dr. Lipskind and couldnt be happier. He was never rushed and spent quality time with us explaining options, our approach, and made us feel like we were finally at the right place. He was detailed and informative, compassionate and kind—truly a one of a kind Dr. And guess what? We were pregnant on the first attempt with him! Highly recommend.

The nurses are sweet and attentive. Dr Jesse Hade is very thorough, understanding and patient. We had tried for years and gone to other places in search of help but none could provide what this clinic did. We are now in our second trimester of a healthy pregnancy and i could not be more thankful for their help!

We had a wonderful experience having Dr. Lipskind as our doctor. He is the most kind and caring person and takes the time to answer all of your questions. He did an amazing job and made the experience the best it could be. The nurses and staff are also very kind and knowledgeable with any questions. I highly recommend this clinic and Dr. Lipskind he is wonderful.

Terrible customer service.Called and left multiple voicemails to try and get a call back for a refund and nothing in 2 months. Went into the office and they had the courage to tell me they spoke with my wife on the phone the day prior which is not true. They also refused to give me the check so I could drive it over to Capex because they talked to them and they were instructed to mail it. Called Capex and they said they haven’t heard from them since march 15 and it’s now April 28th.

Dr. Hade and his staff are amazing to work with. They are caring and understanding of all my needs. Everyone is very friendly and genuinely empathetic. I recommend Boston IVF to anyone who is interested in finding an amazing facility and doctor and staff.

I have 2 more beautiful children thanks to these wonderful people. I traveled from sacramento, cafor a tubal reversal because I just loved the people over the phone and even more so when I met them in person. I was always treated like I was the most important and only patient they had. I referred a friend as well and she had the same great things to say about them. Thank you from the bottom of my heart. God bless all of you.

I have a beautiful son because of them. Unfortunately lost his twin brother at term, but my road was long and I knew the risks and they were there for all of it. Instead of pushing me towards expensive IVF dr lipskind understood i wanted a tubal reversal and did it! Afterwards just 1 cycle of iui and boom! Cant thank them enough.

This is more than a fertility clinic. Its a family. I love each and every person in that office. We had a bad experience from a previous clinic and were discouraged but Dr. Hade and his team definitely turned that around.

Had a tubal reversal in January 2017. After 3 miscarriages delivered a beautiful baby boy in May 2020. The staff at ACFS were caring and very thoughtful during our entire experience.

I was a surrogate and my IPs chose this center with which they were already working. There were multiple miscommunications between the doctors and the support teams. They overdosed me on 2 different medications because of this. And in the end the transfer didnt even stick. Now they are refusing to release my records to me. I will never ever recommend them....run away far away!

Im pregnant, so that is the BEST thing!! Also Ive never been to a doctors office before where youre greeted with a hug and they know your name. Everyone here is so nice and even though I have to drive a long way to get to Scottsdale I will do it again the next time!

Thank you for our baby it took a long process to get our baby but it was worth it and our dr.lipskin was vary professional and explained everything.Thank you!

Dr. Hade is by far the best R.E. Ive been to in the Valley. He took time to test for things (like ovarian reserve) that the other high-profile docs didnt bother to do. His methodical but personable style is a perfect combination in an R.E. I recommend him to everyone.

Horrible customer service when requesting a refund and requesting to speak to a manager to voice concern. They stated a check would be mailed out within 30 days, it’s been 2 months. I’ve left several voicemails to the manager requesting a call back, no call whatsoever and every time I spoke to the front desk they could not provide a clear answer on why the check has not been mailed out or the manager “Is not available, leave a vm”.

Dr Hade is great! He made baby number 1 possible and we’re working on baby number 2. This was our third shot at a fertility center, this was by far the best choice overall!

Without Boston IVF I wouldn’t have my amazing little blessing. They are compassionate and truly listen to your concerns.

These people only care about money, it is a bussiness only for them. They dont care about their patients. I dont recommend them.

This clinic must be the worst ever when it comes to communication. From the front office who never picks up their phone to the medical team. Very unprofessional.

The bussines are only money oriented, they dont care about what you are going through. Also for canceled cycles no money refund just be careful.

Don’t. Trust me and just scroll to the next fertility clinic office options.